TECH NOTES: Customer advised us that he had photos stored on the computer. Protocol for our data transfer is, that we copy only whats in the "user profile" unless the customer specifies otherwiseHe failed to tell us they were stored on the root directory so they were not
transferredWhen this was brought to our attention we ran data recovery on the customers computer as a courtesy(Something we normally charge $for) We were able to recover some, but not all of the customers photosThis was explained to the customer on pickupAbout an hour later the customer returned angry that not all of his photos were recovered, He demanded a refund, I told him that company policy is we do not give refunds and that we are not responsible for data loss which is clearly stated on the invoiceI also showed him on his invoice where he signed agreeing to those termsCustomer said he will contact the Revdex.com and Call his credit card company to attempt to stop paymentCustomer signed original invoice that clearly states "Not Responsible For Data Loss" The customer also signed his Credit card receipt that states: "NO RETURNS OR REFUNDS" See attached scanned documentsCustomer lied in his complaint, He never told us which folder to find his pictures in
-** *** 2/6/
Here's What actually happenedThe customer brought her computer in because it was running slow, We ran a free diagnostic on it and discovered it was heavily infected with malwareWe called the customer and told them it would be $to remove the infections but could not guarantee that the
aforementioned service would make it run fasterWe recommended that the customer do of things, Either have us save her Data (ie: pictures, documents, favorites) reload the machine with a fresh copy of windows, and transfer the data back onto the reloaded laptopOr Trade it in on a laptop that was priced at $(much faster and newer laptop) and we would take $off and copy her Data from her old laptop to the new one FREE of charge if she wanted to trade hers in.Effectively bringing the cost of the replacement laptop to $plus sales tax ($215.02)The customer gave us verbal consent to trade in her old laptop and copy her data to the new oneWe performed that service and wiped the hard drive on her old computerShe was called on 2/5/@ 2:20PM to pick up her new laptopShe arrived at approximately 2:50PM on that same dayWe showed her the new laptop and she agreed to pay $for it (the price after her trade in)The following day she showed up at our mesa marketplace location claiming that the laptop she purchased from us has someone elses *** account logged in on itOur Associate "***" Showed her that it was actually a favorite that she had saved previously on her old computer that we had copied over per her request. She then claimed we had changed her password for gmail"***" explained to her that we have no way of doing that, "***" then offered to help her Reset her *** password using the *** account recovery tool, at that point the customer became very angry grabbed her laptop and stormed offThere was nothing more that "***" could doIt is the customers responsibility to remember their passwords at all times. Furthermore,
We have a disclaimer on both our Invoices and Credit Card Receipts that clearly states: All ITEMS LEFT FOR DAYS BECOME THE PROPERTY OF BITS N' BYTES, NO EXCEPTIONS - NOT RESPONSIBLE FOR DATA LOSSNo cash refundsIn store credit onlyAll sales are finalATTENTION LAPTOP & DESKTOP PURCHASERS: All refurbished units $& higher come with a calendar day warrantyIt does not cover physical damage, abuse or neglectThis includes cracked screens, loose DC jacks and spillsWe do not warranty AC adapters or BatteriesNo warranty on Software.The customer knew exactly what she was buying, she agreed to our policy, and refused our helpWe respectfully decline her request for a Refund.Please see attached Invoice and Receipt for more details. -** ***(Owner)
TECH NOTES: Customer advised us that he had photos stored on the computer. Protocol for our data transfer is, that we copy only whats in the "user profile" unless the customer specifies otherwiseHe failed to tell us they were stored on the root directory so they were not
transferredWhen this was brought to our attention we ran data recovery on the customers computer as a courtesy(Something we normally charge $for) We were able to recover some, but not all of the customers photosThis was explained to the customer on pickupAbout an hour later the customer returned angry that not all of his photos were recovered, He demanded a refund, I told him that company policy is we do not give refunds and that we are not responsible for data loss which is clearly stated on the invoiceI also showed him on his invoice where he signed agreeing to those termsCustomer said he will contact the Revdex.com and Call his credit card company to attempt to stop paymentCustomer signed original invoice that clearly states "Not Responsible For Data Loss" The customer also signed his Credit card receipt that states: "NO RETURNS OR REFUNDS" See attached scanned documentsCustomer lied in his complaint, He never told us which folder to find his pictures in
-** *** 2/6/
Here's What actually happenedThe customer brought her computer in because it was running slow, We ran a free diagnostic on it and discovered it was heavily infected with malwareWe called the customer and told them it would be $to remove the infections but could not guarantee that the
aforementioned service would make it run fasterWe recommended that the customer do of things, Either have us save her Data (ie: pictures, documents, favorites) reload the machine with a fresh copy of windows, and transfer the data back onto the reloaded laptopOr Trade it in on a laptop that was priced at $(much faster and newer laptop) and we would take $off and copy her Data from her old laptop to the new one FREE of charge if she wanted to trade hers in.Effectively bringing the cost of the replacement laptop to $plus sales tax ($215.02)The customer gave us verbal consent to trade in her old laptop and copy her data to the new oneWe performed that service and wiped the hard drive on her old computerShe was called on 2/5/@ 2:20PM to pick up her new laptopShe arrived at approximately 2:50PM on that same dayWe showed her the new laptop and she agreed to pay $for it (the price after her trade in)The following day she showed up at our mesa marketplace location claiming that the laptop she purchased from us has someone elses *** account logged in on itOur Associate "***" Showed her that it was actually a favorite that she had saved previously on her old computer that we had copied over per her request. She then claimed we had changed her password for gmail"***" explained to her that we have no way of doing that, "***" then offered to help her Reset her *** password using the *** account recovery tool, at that point the customer became very angry grabbed her laptop and stormed offThere was nothing more that "***" could doIt is the customers responsibility to remember their passwords at all times. Furthermore,
We have a disclaimer on both our Invoices and Credit Card Receipts that clearly states: All ITEMS LEFT FOR DAYS BECOME THE PROPERTY OF BITS N' BYTES, NO EXCEPTIONS - NOT RESPONSIBLE FOR DATA LOSSNo cash refundsIn store credit onlyAll sales are finalATTENTION LAPTOP & DESKTOP PURCHASERS: All refurbished units $& higher come with a calendar day warrantyIt does not cover physical damage, abuse or neglectThis includes cracked screens, loose DC jacks and spillsWe do not warranty AC adapters or BatteriesNo warranty on Software.The customer knew exactly what she was buying, she agreed to our policy, and refused our helpWe respectfully decline her request for a Refund.Please see attached Invoice and Receipt for more details. -** ***(Owner)