Bitter Neumann Appliance TV Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

We made a mistake, and upon review of the records, we have located the paperwork with the England Model number of [redacted] in Novak Black Pearl.As of today a cable for each end of the unit is on order Customer will receive a call today with this information

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We do show record of the purchase by the Burtons on May 20, 2014. They received delivery of the product on June 4, 2014. Upon purchase Bitter Neumann stands behind the manufacture's warranty as is stated on the customer invoice and our store does not offer a sleep trial on any of our
Stearns & Foster Mattress sets. I understand the some retails may offer a 90-sleep trial, but we do not resell used mattress for health reasons. Sealy/Stearns & Foster does not issue credit and return on mattress that are not found to have a manufacturing defect.The first contact I am aware of is on Feb 13, our Manitowoc location salesperson, Jon, called to relay that the Burtons are dis-satisfied with the comfort of their mattress and feel it is defective. I did speak to *** on Feb 17, and explained what is covered as defective by the manufacture. I asked her to supply pictures of the bed as a large sag would be visible and I could see what could be done.On Feb20, I received an email (of which I still have a copy) stating that she is unable to visually see any issue but would like it checked. I explained I can come, but if a defect is not found there is a $plus tax fee; however, if a claim is found there is no charge. I expressed that I felt if they could not "see" anything that is more a comfort issue then a manufacturing defect. She didn't like the "fee" issue and left it at that.May 15, *** called and wanted me to come. I agreed that I would not charge; however, the fact that I come look at it doesn't make a manufacturing defect appear. I went to the home May 18, at 10:am. I found the mattress in perfect condition with absolutely no impression in it all. Jan 13, 2016 *** again contacted the store to report that the mattress is terrible and they sink to the middle. I again, as a courtesy, went to the home on Jan14, 2016. I found the mattress to still be completely level. I have the picture on hand taken at the time if someone would like to see it. I did notice the side fabric showed a bulge; however, the side wall itself is completely flush and the fabric is just a cosmetic look. Jan 20, I spoke to *** about 4pm and explained that at this time there is still nothing that deems this to be a manufacturing defect. She expressed that she wasn't happy about it, and most likely would not purchase her new refrigerator from our store based on us not standing behind our products. I told her understood, but I cannot claim something that isn't there.Feb 5, I was made aware the Burtons have started a claim with Sealy/Stearns & Foster to see if they will deem the bed defective. At this point we are waiting for confirmation from Sealy on how they would like to proceed on the matter. I did speak with our representative last night and I believe the claim is in at Sealy corporate now. Again, Bitter Neumann does not offer comfort returns on Stearns & Foster and is abiding by the warranty as stated from the manufacture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We made a mistake, and upon review of the records, we have located the paperwork with the England Model number of [redacted] in Novak Black Pearl.As of today a cable for each end of the unit is on order.  Customer will receive a call today with this information.

We feel that we will not get a clock that is satisfactory to [redacted].  The "complaints" he has with the clock are imperfections that we see on other clocks.  We have offered many times to pick up the clock and refund all of [redacted] money.  No restock fee or delivery fee would apply,...

he would get a full refund.  [redacted] then would have had the ability to go to a different store and purchase a clock that he likes.  I have made many attempts to talk to [redacted] but he does not answer his phone.  I call in a time frame he tells me to call in and he does not answer.  I leave a message and tell him to call me on my cell or work and he does not. After spending the last 4-5 weeks trying to schedule a pick up with [redacted] we did decide this past week that we need to move on.  We cannot exchange the clock, as he knows.  We have hours into this and we cannot spend more time on it.  Again, we have tried and tried again.  [redacted] has refused to take our offer of a buyback.  Nothing more I can do.

Review: Several years ago Bitter Neuman provided faulty and negligant sercice to our home in Sheboygan . We attempted to work with them to clear up the issue .They instead reported us to a collection agency and my credit has been damaged by their fraudeulent andd illegal claimsDesired Settlement: I expect to have this frudelent charge removed and a cessation of all dishonest colection attempts

Business

Response:

The initial service call was called into us on 8-17-10. We were asked to repair a Viking cooktop. It appears that as we were at the house the tech was asked to also look at and repair a Viking wall oven. Between the 2 units we have 4 3/4 hours of labor involved and a set of door hinges. the parts were for the wall oven. We did not keep any parts in the cooktop. The total bill at the time came to $402.15. The Bonks did send a payment in for $150 on 12-16-10. The balance due at that time would have been $252.15. We tried to discuss the issues with the customer unsuccessfully over the next year or so.

Consumer

Response:

Be carefull when agreeing to have Bitter Neuman deliver something to your home -- check the receipt they have you sign. If you return it you will pay the delivery fee. Also, we had a refrigerator delivered to our home and they scratched out wood floor when they delivered it, they would not pay to repair the floor.

Review: I bought a sectional from them for 3500.00 after a short time a cable broke had to get another. then another broke had to get another then two more broke and we left it like that for some time. Now we ask them to get two more which we would be willing to pay for. woman took our info down told us someone would call Monday and no one every did we call a week later and they tell us a line then tell us we are CONDESCENDING.... What you mess us around for two weeks then tell me you need product info from me because you cant find us in the paperwork ? And we are willing to pay for parts. Then she tells us by law they do not need to keep paperwork ????Desired Settlement: I would like to get the parts I need for the broken sectional and I will pay for them a fare rate.

Business

Response:

We made a mistake, and upon review of the records, we have located the paperwork with the England Model number of [redacted] in Novak Black Pearl.As of today a cable for each end of the unit is on order. Customer will receive a call today with this information.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: We purchased a [redacted] clock from bitter Neumann. We had the clock on layaway for 6 months and finally were able to take the clock home. However they sold us the floor model and it had several marks on the front of the clock so we told bitter Neumann right away. They set up to have another clock delivered however when we received this clock is does not operate properly and does not chime at the correct time and is missing paint on the minute hand. We then called bitter Neumann right away again. Now they refuse to get us a replacement clock and solve the problem. The only thing they are willing to do is refund our money and we are supposed to be out a clock after 8 months now we have been paying on the clock. That is not customer service at all. We also contacted [redacted] customer service as well and they are willing to get us a replacement clock and solve the problem but they said we have to go through bitter Neumann to get the replacement clock but yet bitter Neumann still refused to correct the problem. We purchased the clock from them we do not want a refund and we should not have to take our business elsewhere as they should correct the problem.Desired Settlement: All we want is to have the clock that does not operate properly exchanged for a different one.

Business

Response:

We feel that we will not get a clock that is satisfactory to [redacted]. The "complaints" he has with the clock are imperfections that we see on other clocks. We have offered many times to pick up the clock and refund all of [redacted] money. No restock fee or delivery fee would apply, he would get a full refund. [redacted] then would have had the ability to go to a different store and purchase a clock that he likes. I have made many attempts to talk to [redacted] but he does not answer his phone. I call in a time frame he tells me to call in and he does not answer. I leave a message and tell him to call me on my cell or work and he does not. After spending the last 4-5 weeks trying to schedule a pick up with [redacted] we did decide this past week that we need to move on. We cannot exchange the clock, as he knows. We have hours into this and we cannot spend more time on it. Again, we have tried and tried again. [redacted] has refused to take our offer of a buyback. Nothing more I can do.

I am a new resident to Sheboygan but glad I discovered Bitter Newmann. I purchased an adjustable bed and mattress from them several months ago, and today my new refrigerator was delivered. Each time, the sales person took time to answer my questions and give me options making these purchases easy. And the delivery men are prompt, courteous and great and setting things up and working large items around and through a small house without wear and tear. I am a huge fan and will always shop here first. I love the free delivery and also the take away options too.

We had a problem with our freezer door. A combination of mechanisms within the unit and a different appliance companies work on the door caused the water and ice dispenser to not work. Bitter Neumann tried to fix the issue. When unable to they took the lead to get us a new door manufactured. The first door sent was the wrong model. Bitter Neumann worked with the manufacturer to get another door made. This process took five months. Thanks to Bitter Neumann we have a working door on our freezer. This level of customer service is not found often. We appreciate all the help received and certainly recommend them for service.

Review: We purchased a leather sofa and recliner. When the delivery men came to our house, one of them was constantly complaining about why the delivery was scheduled for that day (February28).

After trying both of our doors, they said they couldn't get the sofa through either door. While they were at our house, they made numerous gouges in our woodwork while trying to get the furniture through a doorway. The they said that we would be charged $75.00 for delivery because they had spent more time at our house than they should have. Today,(March 3), we went to their store to discuss the issue with them. Of course the owner wasn't there, We were treated very rudely

the lady that was working there. In the meantime, my wife got upset and later apologized for it.

Later the owner called and would not listen to anything my wife had to say. He claimed that because our house was messy, his men weren't able to get the furniture into our house. Bitter-Neumann always claims to have free delivery, but doesn't tell about the conditions they have. Apparently "free delivery"

only applies if it doesn't take more than a few minutes. We are out $75.00 and have nothing to show for it and a hacked up door wayDesired Settlement: We want others to know what kinds of slimy tricks go on at Bitter-Neumann

Business

Response:

We do wish that this merchandise would have been able to fit into the house. Although we do offer free delivery, it is the customers responsibility to know what will fit into their home. We tried every way we could to get the furniture into the home. To start with, the back door was the only option due to to many things in the way of the front door and to many things on the porch, also there was no clear path through the snow to the front door. After the delivery men realized the back door was to small, a path was cleared through the house and porch to get to front door and they walked through the snow. Before this, no offer was made by the customer to clear a path to the front door. After taking the old furniture out attempts were made unsuccessfully to get the used furniture that was purchased in the house. Our delivery crew then gave the option to the customer to keep the furniture and figure out a way to get it in the house or pay a $75 restock fee and return the furniture. The customers told our delivery crew they were ok with the $75 fee and we should take back the furniture and bring their old furniture back into the house. Delivery crew did as they were asked and returned the used furniture that customers bought and we refunded all but the $75 fee that was agreed upon between the delivery men and the customers.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The owner called us and offered to fix our woodwork and refund the $75.00 tthat they charged us.

Review: Purchased Stearns & Foster mattress and box spring on May 20, 2014. In three months mattress had already changed in the total support. Called business and they came and looked at it and said they could see no signs of change so they could do nothing for us. We struggled through the next months trying to reposition mattress to see if we could find an answer to why we weren't able to sleep. We even bought a $100.00 memory foam mattress topper to see if that would help. Called company back again to say now we were rolling to the center of the bed and could no longer sleep on it. They came to check again but said there were no signs of caving in the comfort top and they could not help us. The only sign we saw was the sides were starting to show a slight bulge.Desired Settlement: We can no longer sleep on this bed and would like a total refund or an exchange on damaged merchandise.

Business

Response:

We do show record of the purchase by the Burtons on May 20, 2014. They received delivery of the product on June 4, 2014. Upon purchase Bitter Neumann stands behind the manufacture's warranty as is stated on the customer invoice and our store does not offer a sleep trial on any of our Stearns & Foster Mattress sets. I understand the some retails may offer a 90-120 sleep trial, but we do not resell used mattress for health reasons. Sealy/Stearns & Foster does not issue credit and return on mattress that are not found to have a manufacturing defect.The first contact I am aware of is on Feb 13, 2015 our Manitowoc location salesperson, Jon, called to relay that the Burtons are dis-satisfied with the comfort of their mattress and feel it is defective. I did speak to [redacted] on Feb 17, 2015 and explained what is covered as defective by the manufacture. I asked her to supply pictures of the bed as a large sag would be visible and I could see what could be done.On Feb. 20, 2015 I received an email (of which I still have a copy) stating that she is unable to visually see any issue but would like it checked. I explained I can come, but if a defect is not found there is a $40 plus tax fee; however, if a claim is found there is no charge. I expressed that I felt if they could not "see" anything that is more a comfort issue then a manufacturing defect. She didn't like the "fee" issue and left it at that.May 15, 2015 [redacted] called and wanted me to come. I agreed that I would not charge; however, the fact that I come look at it doesn't make a manufacturing defect appear. I went to the home May 18, 2015 at 10:00 am. I found the mattress in perfect condition with absolutely no impression in it all. Jan 13, 2016 [redacted] again contacted the store to report that the mattress is terrible and they sink to the middle. I again, as a courtesy, went to the home on Jan. 14, 2016. I found the mattress to still be completely level. I have the picture on hand taken at the time if someone would like to see it. I did notice the side fabric showed a bulge; however, the side wall itself is completely flush and the fabric is just a cosmetic look. Jan 20, 2016 I spoke to [redacted] about 4pm and explained that at this time there is still nothing that deems this to be a manufacturing defect. She expressed that she wasn't happy about it, and most likely would not purchase her new refrigerator from our store based on us not standing behind our products. I told her understood, but I cannot claim something that isn't there.Feb 5, 2016 I was made aware the Burtons have started a claim with Sealy/Stearns & Foster to see if they will deem the bed defective. At this point we are waiting for confirmation from Sealy on how they would like to proceed on the matter. I did speak with our representative last night and I believe the claim is in at Sealy corporate now. Again, Bitter Neumann does not offer comfort returns on Stearns & Foster and is abiding by the warranty as stated from the manufacture.

Consumer

Response: