Bitterroot Backhoe

the response is fill with lie and slanderI have a business complaint they attack me and my husband on a personal level

*** *** brought me a Pontiac Sunfire with mile on itMain problem it was having was a clutch pedal that would go all the way to the floor each time the clutch pedal was pushed*** told me to look the car over, and get a quote to fix everything that was a safety concern, anything
that would prevent her from driving back and forth to college, and that the state would pay for the repairs After the quote was made the vehicle was parked on the side waiting for the state to approve the quote, it was undrivable due to the sticking clutch pedalAfter a couple days go by the customer then tells me that the state approved the quote and that it would take a week or so to get the check from them Never hearing of such a program we waited for them to show us the money until we ordered the parts to fix the car. After a week went by the check came in and the customer then gave us the money for the parts, the husband then stated he wanted the car completely fix in one dayWe then began to do the repairs on the vehicle, which includes the following Headlight switch, Clutch kit, Clutch master cylinder, Flywheel, Brake rotors and pads, Brake drums and shoes, Both lower ball joints, Coolant recovery tank, A/C compressor with Accumulator and orifice tube and the cooling fan assemblyThe customer states these repairs as "MInor repairs"These "minor repairs" should have been done long time ago, so that the vehicle would stay in a safe driving conditionWhen is a transmission removal a "minor repair"? After the repairs were made we test drove the vehicle, about milesThe test drive went great with no problems at allWe then informed the customer that the vehicle was all ready to goThe customer came by and payed the rest of her bill and drove off. About two weeks go by and I get a call from the customer's husband stating that the vehicle has overheated and that they were losing coolant, than he said that he was going to get his truck and trailer to tow it back to the shopIn the morning when we arrived at the shop the vehicle was hereUpon further inspection we notice that the entire exhaust system, fuel lines and oxygen sensors had been ripped out from underneath the vehicle, we were standing there puzzled at the situationMy next door neighbor kindly came over and told me what he sawHe said he saw the husband trying to unload the car from the trailer and it fell off the trailer tearing the exhaust system outIf the husband actually used a towing company this would have not happened. We got the approval to go ahead and fix the exhaust system from the husbandI knew that they were trying to save money so I order the exhaust system online instead of from my parts storeThe only downside would be that it would take a little more longer to get hereAbout days later the exhaust system finally shows upI go ahead and fit the new exhaust in and than I moved on to the overheating problem which was that the radiator was leaking at the bottom left tankAt this moment the husband thinks the fan cause the leak in the radiator, which is not the case because the fan was in the stock locationHowever we did replace the radiator at no charge to avoid any conflictThe customer did pay for the exhaust system and oxygen sensors, then drove her car homeIt was a big mess trying to collect this money, we would not release the vehicle until the bill was paid forA couple of hours went by and they managed to come up with the money They wanted to make payment or release the car and they would come back but we stood our ground on the vehicle stays on the lot until the bill is payed for. Recently the husband stopped in with the vehicleHe stated that there was a vibration in the front end, the engine was misfiring, and that it would lose small amounts of coolant which he believes to be the cylinder head gasketAt the end of my testing this is what I found, I drove the vehicle up to 80mph and there was no front end vibration, I pressurized the cooling system and found no coolant leaking, no coolant in the oil and it was not overheatingWe then did a compression test, this test results show that this engine is very tired and needs to retireWe then did a wet compression test, the results showed that most of the loss compression came from the rings and piston area and not the top of the engineWhen the husband stopped by we told him the results of the tests that we didhe was under the impression that it was a head gasket due to *** overheating the engine and wanted us to make things rightWe then explained that it was not our fault the radiator started to leak, and it is the driver's responsibility to make sure the vehicle does not overheatThat is when he took possession of the vehicle and leftWe did not charge him for testing the vehicle. *** *** *** * *** *** ** *** *** *** *** *** *** *** *** *** *** ** * *** *** *** *** * *** ** *** *** * *** *** *** *** *** ** *** *** ** * *** *** *** *** *** ** *** *** *** *** ** ** *** ** *** *** ** *** *** *** *** ** *** *** *** ** *** *** *** *** ** *** *** *** * *** *** *** *** ** * *** *** *** *** *** *** ** *** *** ***