Bitterroot Tool & Machine

Per our Terms and Conditions, we highly stress the importance of proper training on our equipment before it leaves our facility. This particular customer did not wish to train and insisted they knew how to run this equipment. Our equipment is built to the customers specific type of
specifications. We built these machines according to what they ordered. When it was time for their final payment, they didn't have the funding
and found it necessary to remove certain tooling from the order to allow
them to pay their invoice. We have documentation of the equipment producing parts when it left our facility. When it arrived at the customers facility, they immediately started having trouble running the equipment because they didn't have the required training. We have all of this documented in numerous emails with the customer. We made a trip to their location and discovered they purchased tooling from another company and then they wanted us to install it. We did this for them and found that they had tampered with tooling that was installed at the factory. We have stressed over and over the importance of the need for training. The equipment was running smoothly and producing parts when our technicians left the customers facility. We have recently found the customer has moved his company and transported the equipment several hundred miles.Our final attempt to help this customer was to suggest they send the equipment back to the factory facility to allow us to go over the equipment and make any repairs necessary. The machine just arrived yesterday and we are working with the customer to make any necessary changes this customer is requesting.