Thank you for forwarding the concerns from one of our customers about BittrexUnfortunately, we are unable to resolve this complaint because our customer has not submitted proper identity documents to usBittrex is registered as a Money Services Business under the Bank Secrecy Act, which means that it must comply with the Act’s implemented regulations; C.F.RChapter XBittrex takes it obligations to prevent its services from being used to launder money, support terrorism, or commit fraud seriouslyThis has required a customer identification process in which each customer must submit a photograph of a government-issued identification, phone number, photograph (which is digitally compared to the photo contained within the identification)To date, the customer has not submitted the required identification, so we are required by law to suspend the account until such time as we are able to establish his identityOnce the customer is able to submit the required identification, then we will lift the freeze and allow him to conduct activityWe appreciate the Revdex.com’s interest in this matterBecause this matter is out of Bittrex’s control to resolve, and the customer can reactivate his account by complying with the required procedures, we would ask you to close this matter as well
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find it satisfactoryPlease ask Bittrex to enable my account without any further delay Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:I've been waiting more than monthsEvery day I lose moneyIf I for some reason can not trade for bittrex, I want to get my money back Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: we have waited since November for a process that reportedly only takes up to daysWe have suffered significant financial losses and regret that we can no longer be patientPlease open the account for a short period so we can withdraw our funds if versification is not possible at this timePlease respond with a timeframe by which this can be made possibleWe have evidence to support that other accounts that have requested verification after us have been active for weeksWe await a reasonable explanation as to why our account is so delayed and a time period for us to simply withdraw our funds from the exchangeWe were looking forward to working with what we saw as a very promising exchange but have been regretfully disappointed Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:So you solve the problem with verification at all do not want, you are currently granted ALL what you require Sincerely, [redacted]
Customer has been spamming tickets and agents' email accountsThey have been warned and will be banned if they continueThey have a ticket Open with an agent and are talking with themPlease be patient while the issue is being handled and stop spamming Bittrex
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, they should crate individual addresses for the user as most other coins do not require you to enter a message Biters makes a lot of money and only having one person handling these support requests is too few All in all I did finally get the funds and that is what matters Thank you Bittrex Sincerely, [redacted]
The individual’s complaint is based on an error the individual made that is out of the control of Bittrex In an attempt to deposit digital tokens with Bittrex, the individual sent their tokens to the wrong address More specifically, they sent the digital token that they intended to deposit with Bittrex to an address for another digital token Because Bittrex is a company that is on the cutting edge of blockchain technology, it has the capability and technical skill, in certain cases, to recover the digital tokens that were sent to the wrong address But, this process is dangerous as it potentially puts Bittrex in a situation where it could inadvertently lose funds As such, Bittrex currently only has one individual on staff who would provide this service at all And, even in that case, it takes the individual a significant amount of time to complete the process correctly This is simply not a service that Bittrex offers to all of its customers because of the complexity, cost, time, and risk While we sympathize with the individual who cannot recover funds, Bittrex cannot help every individual that makes an error
Complaint: [redacted] I am rejecting this response because: Bittrex did not bother to read the complaintTheir response is to another case where I did sent Ethereum to Ethereum Classic in errorWhere they could easily provide me with the private key to my public address for ETCThis issue is in regards to sending ETH to an ETH address which Bittrex has acknowledged and I have attached a screen shot showing that Bittrex Deposit History of deposit being made and it was not appended to the Account Balances.Please refer to my attachment Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meFank ! good luck Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:I sent tokens to the correct address, I did not have an error, help to solve this problem, thank you Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is semi-satisfactory to meI was told that it may take another monthI hope that Bittrex will keep to their agreementThough not fully satisfied, I will wait on this retrieval Sincerely, [redacted] **
Complaint: [redacted] I am rejecting this response because:My complaint to bittrex.com is still that bittrex.kom uses the account verification service jumio.kom, which supports the passport of the Russian FederationAt the same time, bittrex.com states that they can not get me through the passport of the Russian Federation, which contradicts the procedure for passing the verification of jumio.comI believe that bittrex.com specifically does not want to verify me on the passport of the Russian Federation for the purpose of using or stealing my money which is deposited into the accountThis problem is not just me, other people from Russia have the same problems and we are not satisfied with the work of bittrex.com.I attach screenshots of correspondence with jumio.com and bittrex.comto confirm my words Sincerely, [redacted]
Thank you for forwarding the concerns from one of our customers about BittrexUnfortunately, we are unable to resolve this complaint because our customer has not submitted proper identity documents to usBittrex is registered as a Money Services Business under the Bank Secrecy Act, which means that it must comply with the Act’s implemented regulations; C.F.RChapter XBittrex takes it obligations to prevent its services from being used to launder money, support terrorism, or commit fraud seriouslyThis has required a customer identification process in which each customer must submit a photograph of a government-issued identification, phone number, photograph (which is digitally compared to the photo contained within the identification)To date, the customer has not submitted the required identification, so we are required by law to suspend the account until such time as we are able to establish his identityOnce the customer is able to submit the required identification, then we will lift the freeze and allow him to conduct activityWe appreciate the Revdex.com’s interest in this matterBecause this matter is out of Bittrex’s control to resolve, and the customer can reactivate his account by complying with the required procedures, we would ask you to close this matter as well
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find it satisfactoryPlease ask Bittrex to enable my account without any further delay Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:I've been waiting more than monthsEvery day I lose moneyIf I for some reason can not trade for bittrex, I want to get my money back Sincerely, [redacted]
Bittrex is currently working with this customer to gain access back to their account
Complaint: [redacted] I am rejecting this response because: my problem was fixed by bittrex, thanks for your help :)) Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: we have waited since November for a process that reportedly only takes up to daysWe have suffered significant financial losses and regret that we can no longer be patientPlease open the account for a short period so we can withdraw our funds if versification is not possible at this timePlease respond with a timeframe by which this can be made possibleWe have evidence to support that other accounts that have requested verification after us have been active for weeksWe await a reasonable explanation as to why our account is so delayed and a time period for us to simply withdraw our funds from the exchangeWe were looking forward to working with what we saw as a very promising exchange but have been regretfully disappointed Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:So you solve the problem with verification at all do not want, you are currently granted ALL what you require Sincerely, [redacted]
Customer has been spamming tickets and agents' email accountsThey have been warned and will be banned if they continueThey have a ticket Open with an agent and are talking with themPlease be patient while the issue is being handled and stop spamming Bittrex
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Customer's account is currently being reviewed and they will be contacted once the review is complete
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, they should crate individual addresses for the user as most other coins do not require you to enter a message Biters makes a lot of money and only having one person handling these support requests is too few All in all I did finally get the funds and that is what matters Thank you Bittrex Sincerely, [redacted]
The individual’s complaint is based on an error the individual made that is out of the control of Bittrex In an attempt to deposit digital tokens with Bittrex, the individual sent their tokens to the wrong address More specifically, they sent the digital token that they intended to deposit with Bittrex to an address for another digital token Because Bittrex is a company that is on the cutting edge of blockchain technology, it has the capability and technical skill, in certain cases, to recover the digital tokens that were sent to the wrong address But, this process is dangerous as it potentially puts Bittrex in a situation where it could inadvertently lose funds As such, Bittrex currently only has one individual on staff who would provide this service at all And, even in that case, it takes the individual a significant amount of time to complete the process correctly This is simply not a service that Bittrex offers to all of its customers because of the complexity, cost, time, and risk While we sympathize with the individual who cannot recover funds, Bittrex cannot help every individual that makes an error
Complaint: [redacted] I am rejecting this response because: Bittrex did not bother to read the complaintTheir response is to another case where I did sent Ethereum to Ethereum Classic in errorWhere they could easily provide me with the private key to my public address for ETCThis issue is in regards to sending ETH to an ETH address which Bittrex has acknowledged and I have attached a screen shot showing that Bittrex Deposit History of deposit being made and it was not appended to the Account Balances.Please refer to my attachment Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meFank ! good luck Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:I sent tokens to the correct address, I did not have an error, help to solve this problem, thank you Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is semi-satisfactory to meI was told that it may take another monthI hope that Bittrex will keep to their agreementThough not fully satisfied, I will wait on this retrieval Sincerely, [redacted] **
Customer's ticket has been closed and no new tickets have been opened
Complaint: [redacted] I am rejecting this response because:My complaint to bittrex.com is still that bittrex.kom uses the account verification service jumio.kom, which supports the passport of the Russian FederationAt the same time, bittrex.com states that they can not get me through the passport of the Russian Federation, which contradicts the procedure for passing the verification of jumio.comI believe that bittrex.com specifically does not want to verify me on the passport of the Russian Federation for the purpose of using or stealing my money which is deposited into the accountThis problem is not just me, other people from Russia have the same problems and we are not satisfied with the work of bittrex.com.I attach screenshots of correspondence with jumio.com and bittrex.comto confirm my words Sincerely, [redacted]