Biz Match Plus

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory...

to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

I have advised [redacted] the minute we realized there was a problem.  When running a business it is hard when the merchant company decides to lock up money and refuse to pay us.  I have spoken to [redacted] and told her to contact her bank to initiate a refund.  We cannot do the refund because we have not been paid nor do we have access to the terminal.  The customer needs to file a chargeback with her issuing bank and I will not dispute it.  It is not my policy to create problems with customers but when banks and merchant companies play these games there is nothing we can do.  Thank You.

Dear Revdex.com, The complaint I sent had two different companies on it. I thought I filled out separate complaints on the two different companies. One was [redacted] for $2,000.00 and the other was for[redacted] for $4,000.00. [redacted]'s owner [redacted] said that the money for my refundis locked down with [redacted] Bank. Yet I still have not received my refund. Someone has to call[redacted] to get that money refunded to me. You stated in your phone call that I had to contact [redacted]to get my money. I have no phone number in which to call and no contact person. Should not the owner [redacted] that needs to call her bank and get this resolved and the money credited back to my account?I'm confused and would like a better understanding of this situation. Sorry for any inconvenience that I may have caused or any confusion. Thank you very much for your help. I was under the understanding that the money was refunded and that the complaint was closed. But my credit card company says otherwise.  [redacted]

[redacted] was voided and refunded back on 10/8. She was not happy with her purchase and we followed up with a refund