BizNetworkSolutions.com

Dear CustomerWith reference to your response we would again like to reiterate that we have not refused the refund, before the refund could be processed your bank sent the debit to us in form of chargeback.We as a company either fight the chargeback if we feel that we are not at fault or accept the chargeback, in your case the chargeback has been accepted by us because you had raised the refund requestHad the chargeback not been done we would have processed the refund , your bank has been notified that we accept the chargeback and hence your bank will change the pending credit to credit in 10-business days maximum.In case this is not changed at your Bank'e end in the above mentioned time please let us know and we will have the refund issuedWe never refused for any refund , we believe in customer satisfaction and we will be happy to give you your money backThe money is pending at your Bank's end, and we are very sure that the same will be credited to you .We hope this will help in closing the caseThanksCustomer Service

Dear CustomerAt the onset please accept our sincere apologies for any inconvenience this may have caused to you .We would like to inform you that as a company we are a customer centric organization and we do not want any of our customers to leave us with a bad experienceWe have strong quality control measures internally to ensure that all our customers are happy with the experience and are not misrepresentedAfter we received the complaint we made an internal analysis and found that the agent clearly told on the phone that the service is being sold by biznetworksolutions.comThere was a verification done by our verification officer who clearly mentioned that the services was sold by a third party company and the amount of the service and the year of service was also confirmedIt is only basis your confirmation to the verification officer we actually went ahead and processed the payment and activated the service As a company we also follow a process of CSAT call to all our customers (Customer satisfaction call ) after the services are enrolled to ensure if the customer is happy with the serviceFrom our records we see that you enrolled for the services on 09-Jan-and there was a CSAT call that was done on 10-Jan-and you showed satisfaction on the same callSince you were happy we went ahead and processed the payment with our merchantHad you shown dissatisfaction on the CSAT call we would have immediately processed the refund We also see that you made a call to us on 11-Jan-and 25-Jan-to understand more details on the services and to get an issued fixedWe see both the times the issue was resolved to your satisfaction.On 23-March-we again received a call from you end and your requested for a refund as you thought we were not Quickbooks directly, while this was clearly communicated to you on first call that the service was bring offered by a third party support and the same was verified by the verification officer as well and thereafter you showed satisfaction on the CSAT call made and we offered services to you for three months we still offered % refund and told that the same will be processed in 7-working daysWe agreed to process the refund even after offering the services because we believe in customer satisfaction and we don not want any of our customers to leave us with a bad experience.We also checked our records internally and found that before the refund could be processed the same amount has been disputed by your credit card company with our merchant and the amount has been paid back to you by your credit card, hence the refund was not processedPlease confirm if the amount has been received at your endWhile we are sure that we have strict parameters internally to ensure none of the customers are misrepresented however after this complaint we have strengthened our quality procedures even more to ensure such incidences don not arise in the future.We would still be happy to offer free services to you for the amount that you paid although it has been paid back to you We once again apologize for the inconvenience causedWe hope that this would help in closing the case and let us know in case we can do anything else to ensure a happy customer experienceThanksCustomer Service

Dear Ms *** * ***At the onset please accept our sincere apologies for any inconvenience this may have caused to you.After reviewing your complaint we found that you subscribed to our services on 15-Nov-2016, we made it very clear at the time of subscription that the services are being offered
through a third party support to which you agreed and gave us your card details to process the payment further for subscription. Our customer Satisfaction team also called you on 17-Nov-to know if you were satisfied with the services offered and you confirmed that you were happy. Since then we have received numerous calls from your end on 01-Dec-2017, 09-Dec-2016, 23-Dec-2016, 04-Jan-2017, 26-Jan-2017, 30-Jan-2017, 24-Feb-2017, 15-March-, 01-May-2017, 02-May-On all these occasions you called for a different query and all your queries were resolved to your satisfactionWe again made a CSAT call on 05-Jan-to check if you were happy with the services being offered and you confirmed that you were happy and your concerns were being resolved every time you called us. It was only 02-May-that you called and was unable to reach as we were facing some technical issue with our service provider where the calls were not getting answered at the toll free numberWhen the issue was resolved at our end we got a data internally from our team of all the customers who tried reaching us however the calls were not answered due to a technical glitchWe then made an outbound call to you for the same and asked you if you tried calling us. You confirmed that you called us and since you were not able to reach us you requested a refund, the representative whom you spoke with explained you the reason behind the same and you told him that you will think if you want to keep the services and would call us backSince you took back the refund request we did not process the refund. Next immediate of the call we received a Revdex.com complaint requesting for refund, when we called you for the same you said that you wanted a refund. While we have no problems in issuing the refund because we as a company believe in customer satisfaction, however we would like to notify here that you have been serviced on every occasion when you called us and you also acknowledged the fact and we paid to our technicians internally to offer the services . We would also like to notify here that when you subscribed to our services our technician clearly told you that we are a third party company and it is for this reason your payment was charged in two parts one was charged by us for the services offered as a third party company and the other was charged directly by intuit from where the software was purchased , both these charges put together a total of $Out of the total amount of $, only $ was charged at our end which has been refunded as on 05-May-The same will reflect in your credit or debit card statement in next 7-days. The charges on your statement as on November, itself proves that you were aware that the services were being offered by a third party company as the other charge directly was made by Intuit as a company . While we have refunded the amount that was charged at our end, we are in no capacity to refund the amount charged by the other company from which the software was directly purchasedWe did try speaking to them and they have agreed to refund the amount of software on pro rata basis , if you want please let us know we can ask them to refund the amount to you on pro rata basisPlease note if they refund the amount of software you will no longer be able to use the Intuit software and they shall cancel the software from your systemPlease suggest if you want us to speak to them and get the refund.We would only want to ensure that you are happy, as a company we have done all possible things to ensure your satisfaction, we are still going ahead and refunding the amount paid to us even after we have serviced you for over months only to ensure that you remain happy with us an organization. We hope that this will help in resolving the matter, please let us know in case anything else is required to close the case at our end. ThanksCustomer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Providing I get a full refund, then this issue will go away. If not. I will continue to peruse this matter until it is resolved by receiving a full credit.
Regards,
[redacted]

Dear CustomerAt the onset please accept our sincere apologies for any inconvenience this may have caused to you .We would like to inform you that as a company we are a customer centric organization and we do not want any of our customers to leave us with a bad experience. We have strong quality...

control measures internally to ensure that all our customers are happy with the experience and are not misrepresented. After we received the complaint we made an internal analysis and found that the agent clearly told on the phone that the service is being sold by biznetworksolutions.com. There was a verification done by our verification officer who clearly mentioned that the services was sold by a third party company and the amount of the service and the year of service was also confirmed. It is only basis your confirmation to the verification officer we actually went ahead and processed the payment and activated the service.  As a company we also follow a process of CSAT call to all our customers (Customer satisfaction call ) after the services are enrolled to ensure if the customer is happy with the service. From our records we see that you enrolled for the services on 09-Jan-2017 and there was a CSAT call that was done on 10-Jan-2017 and you showed satisfaction on the same call. Since you were happy we went ahead and processed the payment with our merchant. Had you shown dissatisfaction on the CSAT call we would have immediately processed the refund.  We also see that you made a call to us on 11-Jan-2017 and 25-Jan-2017 to understand more details on the services and to get an issued fixed. We see both the times the issue was resolved to your satisfaction.On 23-March-2017 we again received a call from you end and your requested for a refund as you thought we were not Quickbooks directly, while this was clearly communicated to you on first call that the service was bring offered by a third party support and the same was verified by the verification officer as well and thereafter you showed satisfaction on the CSAT call made and we offered services to you for three months we still offered 100 % refund and told that the same will be processed in 7-10 working days. We agreed to process the refund even after offering the services because we believe in customer satisfaction and we don not want any of our customers to leave us with a bad experience.We also checked our records internally and found that before the refund could be processed the same amount has been disputed by your credit card company with our merchant and the amount has been paid back to you by your credit card, hence the refund was not processed. Please confirm if the amount has been received at your end. While we are sure that we have strict parameters internally to ensure none of the customers are misrepresented however after this complaint we have strengthened our quality procedures even more to ensure such incidences don not arise in the future.We would still be happy to offer free services to you for the amount that you paid although it has been paid back to you . We once again apologize for the inconvenience caused. We hope that this would help in closing the case and let us know in case we can do anything else to ensure a happy customer experience. ThanksCustomer Service

Complaint: [redacted]
I am rejecting this response because: From my first conversations with this company, they mis represented themselves as Quickbooks. Only after agreeing to purchase the 5 year plan they offered at a discount did they inform me that I would see the charge on my credit card from a third party. The whole problem is they lied from the beginning. One, they are not Quickbooks. Two, they told me my files were all corrupt and that my entire Quickbboks was about to crash, which from talking to the real Quickbooks, no they lied again. Third, told me Quickbooks now requires everyone to get a new version of Quickbooks every year, which after confirming again with the real Quickbooks, that's another lie. Fourth, they said they were selling me a 5 year Enhanced Payroll subscription, which as I stated in my initial complaint, On March 19th, I received my first thought that something was wrong when I got notified from Quickbooks that my payroll subscription was expiring next month and they woud charge my account. After calling the real Quickbooks, they informed me, that no I did not have a 5 year plan with them and they don't even offer one. Their plan is max. of one year. Again, this company basically stole from me, lied about who they were and what they were selling and never even had the product to sell. When, I contacted Niel A[redacted] on March 20th, he said he would issue me a full refund within 10 to 15 business days and that was their company policy. I told him, that was unacceptable and I demanded a full refund right away. He said ok. I then notified my credit card company and disputed the charge. To this day April, 4th, I only have a pending credit on my account. So, Biz Networks Solution has not resolved this as of yet. As I mentioned in my original complain, if this is not resolved fully I will notify the States Attorney General and file a criminal action along with supporting evidence from others that also have been scammed by this company.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Dear CustomerWith reference to your response we would again like to reiterate that we have not refused the refund, before the refund could be processed your bank sent the debit to us in form of chargeback.We as a company either fight the chargeback if we feel that we are not at fault or accept the chargeback, in your case the chargeback has been accepted by us because you had raised the refund request. Had the chargeback not been done we would have processed the refund , your bank has been notified that we accept the chargeback and hence your bank will change the pending credit to credit in 10-15 business days maximum.In case this is not changed at your Bank'e end in the above mentioned time please let us know and we will have the refund issued. We never refused for any refund , we believe in customer satisfaction and we will be happy to give you your money back. The money is pending at your Bank's end, and we are very sure that the same will be credited to you .We hope this will help in closing the case. ThanksCustomer Service