I had reserved a room for my parents for 10/01/at this hotelWhen they checked in, they paid cash due to the front desk notifying them the room had not been paid for yetHowever my debit card was charged as well for a total of $I have made several attempts to obtain a refundThe refund was processed however it could not go back to my charged debit card because it has been cancelled due to my bank issuing new debit cards with a chipI have spoken with [redacted] and [redacted] (manager) in regards to an alternative way for a refundOn 10/14/2016, I advised [redacted] if a refund could be issued to my new Visa debit card that was link to my checking account, [redacted] stated she would need to ask if that was possibleShe ask to provide documentation to prove that the refund could not be done to my old debit card due to USAA issuing a new card and my Mastercard now being deactivatedI provided [redacted] that information via email on 10/19/and again on 10/26/I have also made several attemp
I had reserved a room for my parents for 10/01/at this hotelWhen they checked in, they paid cash due to the front desk notifying them the room had not been paid for yetHowever my debit card was charged as well for a total of $I have made several attempts to obtain a refundThe refund was processed however it could not go back to my charged debit card because it has been cancelled due to my bank issuing new debit cards with a chipI have spoken with [redacted] and [redacted] (manager) in regards to an alternative way for a refundOn 10/14/2016, I advised [redacted] if a refund could be issued to my new Visa debit card that was link to my checking account, [redacted] stated she would need to ask if that was possibleShe ask to provide documentation to prove that the refund could not be done to my old debit card due to USAA issuing a new card and my Mastercard now being deactivatedI provided [redacted] that information via email on 10/19/and again on 10/26/I have also made several attemp