Bizzarro's, Johnny Fleetwing Auto

RE: ID# [redacted] Dear Ms [redacted] ,This letter is in response to the complaint filed by [redacted] , ID# [redacted] [redacted] purchased a Mitsubishi Outlander from our dealership on 02/05/The vehicle was purchased "As-ls" through our dealership but she was given an extended warranty through [redacted] Warranty For months or 4,miles covering/warranting the vehicle’s powertrainI have attached documents signed on date of purchase by [redacted] titled as follows to: Bill of Sale, Notice to Customers, Important Notice, & Warranty Disclosure.On or around 03/20/2015, [redacted] dropped off the Mitsubishi at our dealership to have the vehicle diagnosed by our service department because the check engine light was on & the vehicle was sputteringOur service department scanned the check engine light We diagnosed the vehicle has an engine misfire & exhaust repairWe replaced the ignition coil, spark plugs, wires, & exhaust flex pipeThe total service bill for this repair was $416.72, We agreed to pay 50% of the bill, $208.36, as an accommodation & to maintain customer satisfaction [redacted] 's responsibility would be $plus taxI have attached the "Notice to Customer" signed by [redacted] stating that no repairs or service are due after the date of purchaseThis form is used to list anything promised/due to a customer by our salesman after the sale date [redacted] signed it & "nothing" is written in the box that reads Johhny Bizzarro's Fleetwing Auto Sales owes to Purchaser"I have also attached the "Important Notice" signed by [redacted] that states she is purchasing the vehicle in "As-ls" conditionEven though the Mitsubishi was purchased in "As-ls" condition & [redacted] signed acknowledging nothing is owed to her after the sale date, we are still willing to pay 50% ($208.36) towards her repair.When the vehicle was in our shop for repair, we also found the water pump to be faultyThe water pump is a covered component under the [redacted] Powertrain warranty, which was included in the vehicle purchase.The warranty company authorized the water pump replacement & [redacted] would be responsible to pay her $deductible [redacted] Warranty was paying the balance of the repairWe tried to contact [redacted] for three weeks to get her authorization to perform the repairs on her vehicleFinally, [redacted] returned our call & approved the repairsHe agreed to pay 50% of the bill to repair the engine misfire & exhaustHe also agreed to pay the $deductible for the water pump replacementHe said he would to come in with the payment so we could begin the repairsWe ordered the parts & waited for [redacted] to bring his paymentSince then, weeks have passed, we've made numerous phone calls, left messages that have gone unanswered & the Mitsubishi is still sitting in our parking lot not fixedThe parts are here waiting to be installed once the [redacted] come in with paymentAfter numerous unsuccessful attempts to contact the [redacted] to finalize the repairs, we received the complaint she filed with the Revdex.com.We would like to resolve this matter with [redacted] & get her vehicle repairedHer vehicle has been on our lot for almost months & we have tried to contact her numerous timesWe are willing to fix her car as agreed previously: $to repair the engine misfire & exhaust (we are paying $towards the repair) and $(her deductible) for the water pump which [redacted] Warranty is paying the balance of the repairShe will owe a total of $plus tax & we can repair her vehicleOnce again, we are offering to pay 50% of her service bill as an accommodation & for customer satisfaction even though the vehicle was purchased "As-ls"Hopefully, our explanation will help resolve this matterIf you have any questions, please don't hesitate to contact me.Sincerely, [redacted] Manager

RE: ID# *** *** ** *** *** *** *** ** *** Dear Ms*** ***,This letter is in response to the complaint filed by *** ** ***, ID#*** *** purchased a Mitsubishi Outlander from our dealership on 02/05/The vehicle was purchased "As-ls" through our
dealership but she was given an extended warranty through *** Warranty For months or 4,miles covering/warranting the vehicle’s powertrainI have attached documents signed on date of purchase by *** *** titled as follows to: Bill of Sale, Notice to Customers, Important Notice, & Warranty Disclosure.On or around 03/20/2015, *** *** dropped off the Mitsubishi at our dealership to have the vehicle diagnosed by our service department because the check engine light was on & the vehicle was sputteringOur service department scanned the check engine light We diagnosed the vehicle has an engine misfire & exhaust repairWe replaced the ignition coil, spark plugs, wires, & exhaust flex pipeThe total service bill for this repair was $416.72, We agreed to pay 50% of the bill, $208.36, as an accommodation & to maintain customer satisfaction*** ***'s responsibility would be $plus taxI have attached the "Notice to Customer" signed by *** *** stating that no repairs or service are due after the date of purchaseThis form is used to list anything promised/due to a customer by our salesman after the sale date*** *** signed it & "nothing" is written in the box that reads Johhny Bizzarro's Fleetwing Auto Sales owes to Purchaser"I have also attached the "Important Notice" signed by *** *** that states she is purchasing the vehicle in "As-ls" conditionEven though the Mitsubishi was purchased in "As-ls" condition & *** *** signed acknowledging nothing is owed to her after the sale date, we are still willing to pay 50% ($208.36) towards her repair.When the vehicle was in our shop for repair, we also found the water pump to be faultyThe water pump is a covered component under the *** Powertrain warranty, which was included in the vehicle purchase.The warranty company authorized the water pump replacement & *** *** would be responsible to pay her $deductible*** Warranty was paying the balance of the repairWe tried to contact *** *** for three weeks to get her authorization to perform the repairs on her vehicleFinally, *** *** returned our call & approved the repairsHe agreed to pay 50% of the bill to repair the engine misfire & exhaustHe also agreed to pay the $deductible for the water pump replacementHe said he would to come in with the payment so we could begin the repairsWe ordered the parts & waited for *** *** to bring his paymentSince then, weeks have passed, we've made numerous phone calls, left messages that have gone unanswered & the Mitsubishi is still sitting in our parking lot not fixedThe parts are here waiting to be installed once the *** come in with paymentAfter numerous unsuccessful attempts to contact the *** to finalize the repairs, we received the complaint she filed with the Revdex.com.We would like to resolve this matter with *** *** & get her vehicle repairedHer vehicle has been on our lot for almost months & we have tried to contact her numerous timesWe are willing to fix her car as agreed previously: $to repair the engine misfire & exhaust (we are paying $towards the repair) and $(her deductible) for the water pump which *** Warranty is paying the balance of the repairShe will owe a total of $plus tax & we can repair her vehicleOnce again, we are offering to pay 50% of her service bill as an accommodation & for customer satisfaction even though the vehicle was purchased "As-ls"Hopefully, our explanation will help resolve this matterIf you have any questions, please don't hesitate to contact me.Sincerely,*** *** Manager