BJ Global Direct Inc

To whom it may concern:
Kymaro apologizes for any misunderstanding on Ms***'s partOur policy has always been that "processing and handling" fees are not refundable
Since it is obvious Ms*** did not understand the policy during the initial sales call, we have elected to refund her the
entire amount of her purchase
On 9/5/14, she received an initial refund in the amount of On 10/10/14, she was refunded an additional amount of As of this writing, Ms***
has received refunds equal to her entire purchase amount of 79.65. In addition, Ms*** can keep the bottom shapers in her possession, at no charge.
We apologize for the delay and any incovenience this situation has caused Ms*** in addressing/resolving her problem. On final item, I (personnally)
attempted to contact Ms*** by telephone on occasions to advise her of this resolution, without response. This complaint# will be listed
and closed within our database as "Resolved/100% Refund"
If I can be of furtther assistance, please feel free to contact me direcly at ***
Regards....***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedHowever, I did not receive any messages from a *** as stated in the companies response, but I did receive a message from *** I returned his call and spoke with himWe were able to come to a mutual understanding.
Regards,
*** ***