B.J. Tire Service Center

Initial Business Response / [redacted] (1000, 9, 2015/05/19) */ Please accept my sincere apologies for your disappointment with the new entry fee for Top of the RockWe are always looking to create the best possible experience for our guests and apologize that you did not have a top notch visitWe will gladly issue a reimbursementThank you for your feedback

We disagree with the guest's account of the discount they were offeredTheir original reservation was set for night (4/27/17)At the time of check in, the guest chose to extend their reservation by one additional night, checking out on the morning of 4/29/On the morning of 4/29/17, the
guest approached the front desk manager regarding issues with their stayAt that point we offered to extend the guest's stay by one night with a 50% discount and to remove different charges for Room Service meals from the previous day totaling $The following day, the guest approached the front desk again, requesting to stay one more nightThe front desk made it clear to the guest that there would not be a discount for the additional night
Upon check out, our housekeeping staff discovered there were several things missing from the guest roomThe guest was charged $for the cost of the missing items
To summarize, we feel the guest was offered and received the appropriate compensation for any inconveniences during their stay and the amount of compensation was clearly communicated

Initial Business Response /* (1000, 10, 2016/11/11) */
November 11, 2016
Via Online Complaint System
Revdex.com Serving Southwest Missouri
2754 S. Campbell Avenue
Springfield, MO 65807
RE: [redacted] - #XXXXXX
Dear Revdex.com Serving Southwest Missouri: ...


This is in response to the Revdex.com's electronic mail correspondence dated October 26, 2016 regarding the consumer complaint of [redacted]. We point out that the subject of this complaint is regarding the purchase that [redacted] and [redacted] made from [redacted] not from Big Cedar Lodge, which is why [redacted] is responding to this matter. Therefore, we kindly request that you update your records to reflect that this complaint pertains to [redacted] not Big Cedar Lodge, and that any further correspondence regarding this matter should be sent to [redacted] at the following electronic mail address:
[redacted].com
Please also update your records to reflect that [redacted] street mailing address is:
[redacted]
Boca Raton, FL 33431
[redacted] records indicate that [redacted] and [redacted] purchased a timeshare interest in connection with the [redacted] Vacation Club on September 18, 2015. In addition to the sales documents and legal disclosures Mr. and Mrs. [redacted] received at the time of purchase, they also received documentation advising them about the [redacted] Vacation Club and the terms and conditions governing membership and its usage.
We would remind Mr. [redacted] that at the time of purchase [redacted] advised him and Mrs. [redacted] regarding the type, location, use of the product being purchased, and their financial obligation associated with the product they were purchasing.
In Mr. [redacted]'s correspondence to your office he alleged that he contacted [redacted] to assist him in relinquishing his timeshare interest. Please be advised that [redacted] has no record of receiving any inquiry from [redacted] on behalf of Mr. [redacted].
[redacted] would also remind Mr. [redacted] that within the Owner Beneficiary Agreement in bold sentences right above where he and Mrs. [redacted] signed it states the following:
"Notice you have the right to cancel this agreement within five (5) days after the date of this agreement..."
[redacted] respectfully believes that it was up to Mr. and Mrs. [redacted], not [redacted] to determine if the purchase they were making best suited them personally and financially. We would remind Mr. [redacted] that he and Mrs. [redacted] were not under any obligation to sign any documentation and could have walked away without purchasing if they felt the product did not suit their vacation needs. Further, as noted above, Mr. and Mrs. [redacted] were provided the cancellation period consistent with Missouri law. [redacted] records do not indicate we received any cancellation notice from Mr. and Mrs. [redacted] prior to the expiration of the statutory cancellation period.
[redacted] records indicate that when Mr. and Mrs. [redacted]'s mortgage loan became delinquent, we sent them a series of letters advising of the delinquent status of the account, what needed to be done to bring the account current and the consequences of nonpayment. [redacted] records also indicate that Mr. and Mrs. [redacted] defaulted on the terms of their purchase agreement and promissory note due to non-payment of the amounts owed thereunder. As a result, Mr. and Mrs. [redacted]'s Owner Beneficiary Rights and membership in the [redacted] Vacation Club were terminated from the [redacted] Vacation Club on May 19, 2016.
While [redacted] believes it is in the right to deny Mr. [redacted] any relief in response to his complaint, [redacted] does desire to be responsive and resolve this matter. Therefore, as a matter of customer goodwill and not as an admission of any wrongdoing or liability, [redacted] is offering to release Mr. and Mrs. [redacted] from the purchase agreement they executed on September 18, 2015. In addition, [redacted] will instruct any credit reporting agency to whom [redacted] has directly reported credit information regarding Mr. and Mrs. [redacted]'s mortgage loan of September 18, 2015 to delete all such information. [redacted] offer is being made to Mr. [redacted] with the understanding that he and Mrs. [redacted] will not be receiving any type of monetary refund and will remain responsible for all financial obligations associated with any credit card that may have been used toward their September 18, 2015 timeshare interest purchase. In addition, Mr. and Mrs. [redacted] will need to sign [redacted] standard release form.
Should Mr. [redacted] like to accept [redacted] offer, he and Mrs. [redacted] will need to submit their written acceptance to: [redacted] Attention: [redacted], Boca Raton, FL 33431 by December 2, 2016. Upon notification from Mr. and Mrs. [redacted] of their acceptance we will prepare the necessary documents that will be sent to them for their signature.
Should you have any questions please do not hesitate to contact me.
Sincerely,
[redacted]
Compliance Specialist
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2016/11/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response from [redacted] I will pay the remainder of the amount and would like [redacted] to close my account. I request some time to gather the amount owed to [redacted]

Initial Business Response /* (1000, 9, 2015/05/19) */
Please accept my sincere apologies for your disappointment with the new entry fee for Top of the Rock. We are always looking to create the best possible experience for our guests and apologize that you did not have a top notch visit. We will...

gladly issue a reimbursement. Thank you for your feedback.