We are sorry but we will not be honoring the $price. The price is listed correctly in the item description right next to the call out. Unfortunalistetely, mistakes do occur on occasion and we reserve the right to correct them. Once again we apologize for the error
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Thank you for bringing this issue to our attention. We apologize for the delay in removing you from our catalog. We have verified that the information was updated in our system as well as forwarded to our marketing department. Typically it takes a few mailing cycles before the
catalog stops. As I do not know which specific catalogs you are receiving, it may be that you receive a couple more as we have several catalogs already at the Post Office. Our marketing team has made this request a rush with our mailing partners to ensure you are removed
Mrs [redacted] placed a mail order on 2/25/15 which was paid for with a personal check in the amount of $445.00Order [redacted] was an order for 3 rings1) 18KGOS faceted round garnet size 8 $125. The ring was shipped out to her on 5/1/15.2) 14KGOS cz knot ring size...
7 $125. The ring was shipped out to her on 4/2/15.3) 14KGOS twisted diamond crisscross ring size 6 $195. The ring was shipped out to her on 2/26/15.The customers personal check in the amount of $445 is the exact amount of the order so there is no outstanding balance due [redacted] nor is there any monies due to the customer.If the customer is saying that she did not receive one of the rings then we can replace the ring for her. The customer needs to let us know which ring she did not receive and we can send her another one.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
We never spoke with a customer service rep and no one ever offered to send return postage. No one has told us when to expect the missing item either. On the invoice that came with the shipment, the number of the missing item is not listed, just the name, so it's clear someone somewhere knew they were shortchanging us. The photos of all the items are quite misleading. One of the earrings sets shows up as a radiant turquoise blue in the ad but in person it's a dull emerald green. The sterling silver necklace has absolutely NO weight to it at all whatsoever. I feel that [redacted]' business practices are unethical. They knowingly mislead customers. They knowingly withheld part of the order. There has been NO word on where the last item is or even if they ever intend to send it out. I would like the missing item sent asap and I'd like to receive a credit for the trouble. At this point I won't be returning anything. I don't trust [redacted] to give me a full refund. I think they'll find some excuse not to. Such as AN ITEM IS MISSING. Let us know when to expect the missing earring set. Thank you.
Regards,
[redacted]
[redacted] Thank you for taking the time to write regarding your order. We do see you contacted our customer service department to let us know you were missing an item and that several items you received were less than satisfactory. I also see the representative you spoke with...
offered to send you a postage free label for your return. We would be happy to forward you a label and credit your account in full ($270.66) immediately. We apologize that the items you received were not up to your expectations. We know it can be challenging to shop from a catalog or online and we do our best to accurately represent the items that we offer. Please know it is not our intent to mislead our customers or to send any item that is of lesser quality than represented. If you have any questions, please contact our customer service department and they will be happy to assist you. Your return label should arrive to your email within 24 hours, please note it will be sent directly from the United States Postal Service.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Thank you for the refund. We never spoke to ANYONE at Ross Simons. The missing piece is Item #[redacted] SET SS; Description SS SET/3 SQ MULTI SEMI PREC W/FWP DANGLE EAR. All the other pieces have a number under the wholesale price category except this one. It is blank. No number there like all the others. So whoever packed it knew there was an item missing and yet no one ever wrote to me, emailed me or even gave me a courtesy call to tell me the piece is arriving in a separate shipment. It's on me, the customer, to TRY to get what I already paid for out of Ross Simons. Now they LIE and tell me they spoke with me. NOT TRUE. There are spots on one of the stones in one set of earrings. That was not in the photo or description of that item. Why? because no one wants to buy inferior stones. The dull green in another piece was already mentioned. And the lightweight necklace. Rather than send everything back, just send the missing item asap. Thank you. I WOULD LIKE THE MISSING ITEM SENT TO ME ASAP.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
This is totally passive aggressive **. I never spoke to anyone on the phone like you said. Never heard back from anyone via email, which is how I contacted customer service. I never asked for a full refund. I said my order was missing an item, one that I already paid for, per the photo I attached. I said I wanted the missing item. IF you weren't going to send the missing item that I already paid for, THEN I would want a full refund. I said several items are of an inferior quality, as in pure junk. Your response? Passive aggressive **. I want the missing item. Look at the invoice I attached and you can clearly see which item is missing. Send it asap. Thank you. As for the refund. Thanks. I didn't ask for it but I'll take it. The junk jewelry? Since I had no idea you were planning on playing the refund you didn't ask for game, I already donated it to a women's shelter nearby. They have lots of kids and I'm sure they'll appreciate the junk jewelry you sent. Thank you.
Regards,
[redacted]
Through reviewing Mr. [redacted]'s account we do see he was processed for catalog removal. Everything does look fine systemically. We have reached out to our marketing department to help resolve this issue. They will work closely with our mail distribution company to ensure Mr. [redacted]...
is removed from our mailing list. We apologize for the delay and any inconvenience.
We apologize for any perceived delay in processing this return. We advise all of our customers that returns may take up to 2 weeks to process once received to our warehouse.
The return was processed on 10/29 in the amount of $70. We have verified that the credit has processed and...
has been forwarded to her bank for crediting.
We have also removed her name from our mailing list as requested. We apologize for any inconvenience and hope this resolves the customer's concerns.
if you look at all of the evaluations they all say approximate there are near or over 100 stones therefore we are looking at .01 1/100 th of a carat each we know they are not all the same size therefore there will be differences unless every diamond is removed we are not willing to do that we will give the client 7 more days to either get a refund in full as we have said she can have all along or we will consider this matter closed
Again we apologize that the quality of the items is not what you expected. We photograph a sample of the items when they arrive to post on our website or in our catalogs. As the stones used are natural, there may be variations in color and clarity from the sample we photographed. We do strive to quality check our items to ensure that what we are sending are a good representation of the item. As per your 1st request we have posted credit back to your form of payment in full for the items. At this time we cannot cancel the credit. If you wish to keep the items or exchange them, we would need to recharge your card for the merchandise. In regards to the missing item, you are referencing a set of three earrings. Our invoice would show a listing of the component items that make up that set. We currently have two of the earrings in stock, the 3rd pair is now on backorder until mid-November. Please let us know if you did not receive the whole set or just a portion of the set. Please note, this item has also been credited in full. We would like to resolve this issue for you in a fair and equitable manner. Please let us know how you would like to proceed.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Sorry that [redacted] is not an honorable company to do business with. No further orders will be placed by myself, my family or friends. Discontinue my name on any and all your mailing lists. Further receipt of your mailings will be considered as ignorance and disrespect on the part of [redacted].
Regards,
[redacted]
Customer purchased a designer piece by [redacted] on 2/18/2017. She had visited our Warwick store multiple times to view the piece and make offers for the best price. Our selling price was $23,795 and customer purchased for $16,000. The customer since has made multiple...
attempts to receive a further discount off the price including forwarding information from other auction houses, claiming the emerald was cracked, and submitting appraisals stating the carat information we supplied was incorrect. Our Warwick store manager has spoken with customer on 3/5. 3/10, and 3/17. During each interaction with the customer we have offered a full refund on the necklace if she would like to return. We have reviewed the appraisals and offered a price concession of $350 due to the difference in total carat weight of the item (which was minimal). We will not at this time offer any additional consideration- she may take the $350 concession or return the piece for a full refund.
We are sorry but we will not be honoring the $price. The price is listed correctly in the item description right next to the call out. Unfortunalistetely, mistakes do occur on occasion and we reserve the right to correct them. Once again we apologize for the error
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Thank you for bringing this issue to our attention. We apologize for the delay in removing you from our catalog. We have verified that the information was updated in our system as well as forwarded to our marketing department. Typically it takes a few mailing cycles before the
catalog stops. As I do not know which specific catalogs you are receiving, it may be that you receive a couple more as we have several catalogs already at the Post Office. Our marketing team has made this request a rush with our mailing partners to ensure you are removed
Mrs [redacted] placed a mail order on 2/25/15 which was paid for with a personal check in the amount of $445.00Order [redacted] was an order for 3 rings1) 18KGOS faceted round garnet size 8 $125. The ring was shipped out to her on 5/1/15.2) 14KGOS cz knot ring size...
7 $125. The ring was shipped out to her on 4/2/15.3) 14KGOS twisted diamond crisscross ring size 6 $195. The ring was shipped out to her on 2/26/15.The customers personal check in the amount of $445 is the exact amount of the order so there is no outstanding balance due [redacted] nor is there any monies due to the customer.If the customer is saying that she did not receive one of the rings then we can replace the ring for her. The customer needs to let us know which ring she did not receive and we can send her another one.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
We never spoke with a customer service rep and no one ever offered to send return postage. No one has told us when to expect the missing item either. On the invoice that came with the shipment, the number of the missing item is not listed, just the name, so it's clear someone somewhere knew they were shortchanging us. The photos of all the items are quite misleading. One of the earrings sets shows up as a radiant turquoise blue in the ad but in person it's a dull emerald green. The sterling silver necklace has absolutely NO weight to it at all whatsoever. I feel that [redacted]' business practices are unethical. They knowingly mislead customers. They knowingly withheld part of the order. There has been NO word on where the last item is or even if they ever intend to send it out. I would like the missing item sent asap and I'd like to receive a credit for the trouble. At this point I won't be returning anything. I don't trust [redacted] to give me a full refund. I think they'll find some excuse not to. Such as AN ITEM IS MISSING. Let us know when to expect the missing earring set. Thank you.
Regards,
[redacted]
[redacted] Thank you for taking the time to write regarding your order. We do see you contacted our customer service department to let us know you were missing an item and that several items you received were less than satisfactory. I also see the representative you spoke with...
offered to send you a postage free label for your return. We would be happy to forward you a label and credit your account in full ($270.66) immediately. We apologize that the items you received were not up to your expectations. We know it can be challenging to shop from a catalog or online and we do our best to accurately represent the items that we offer. Please know it is not our intent to mislead our customers or to send any item that is of lesser quality than represented. If you have any questions, please contact our customer service department and they will be happy to assist you. Your return label should arrive to your email within 24 hours, please note it will be sent directly from the United States Postal Service.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Thank you for the refund. We never spoke to ANYONE at Ross Simons. The missing piece is Item #[redacted] SET SS; Description SS SET/3 SQ MULTI SEMI PREC W/FWP DANGLE EAR. All the other pieces have a number under the wholesale price category except this one. It is blank. No number there like all the others. So whoever packed it knew there was an item missing and yet no one ever wrote to me, emailed me or even gave me a courtesy call to tell me the piece is arriving in a separate shipment. It's on me, the customer, to TRY to get what I already paid for out of Ross Simons. Now they LIE and tell me they spoke with me. NOT TRUE. There are spots on one of the stones in one set of earrings. That was not in the photo or description of that item. Why? because no one wants to buy inferior stones. The dull green in another piece was already mentioned. And the lightweight necklace. Rather than send everything back, just send the missing item asap. Thank you. I WOULD LIKE THE MISSING ITEM SENT TO ME ASAP.
Regards,
[redacted]
We have offered and continue to offer a full refund upon the return of this piece. We will not extend any further discounts on the item.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
This is totally passive aggressive **. I never spoke to anyone on the phone like you said. Never heard back from anyone via email, which is how I contacted customer service. I never asked for a full refund. I said my order was missing an item, one that I already paid for, per the photo I attached. I said I wanted the missing item. IF you weren't going to send the missing item that I already paid for, THEN I would want a full refund. I said several items are of an inferior quality, as in pure junk. Your response? Passive aggressive **. I want the missing item. Look at the invoice I attached and you can clearly see which item is missing. Send it asap. Thank you. As for the refund. Thanks. I didn't ask for it but I'll take it. The junk jewelry? Since I had no idea you were planning on playing the refund you didn't ask for game, I already donated it to a women's shelter nearby. They have lots of kids and I'm sure they'll appreciate the junk jewelry you sent. Thank you.
Regards,
[redacted]
Through reviewing Mr. [redacted]'s account we do see he was processed for catalog removal. Everything does look fine systemically. We have reached out to our marketing department to help resolve this issue. They will work closely with our mail distribution company to ensure Mr. [redacted]...
is removed from our mailing list. We apologize for the delay and any inconvenience.
We apologize for any perceived delay in processing this return. We advise all of our customers that returns may take up to 2 weeks to process once received to our warehouse.
The return was processed on 10/29 in the amount of $70. We have verified that the credit has processed and...
has been forwarded to her bank for crediting.
We have also removed her name from our mailing list as requested. We apologize for any inconvenience and hope this resolves the customer's concerns.
if you look at all of the evaluations they all say approximate there are near or over 100 stones therefore we are looking at .01 1/100 th of a carat each we know they are not all the same size therefore there will be differences unless every diamond is removed we are not willing to do that we will give the client 7 more days to either get a refund in full as we have said she can have all along or we will consider this matter closed
Again we apologize that the quality of the items is not what you expected. We photograph a sample of the items when they arrive to post on our website or in our catalogs. As the stones used are natural, there may be variations in color and clarity from the sample we photographed. We do strive to quality check our items to ensure that what we are sending are a good representation of the item. As per your 1st request we have posted credit back to your form of payment in full for the items. At this time we cannot cancel the credit. If you wish to keep the items or exchange them, we would need to recharge your card for the merchandise. In regards to the missing item, you are referencing a set of three earrings. Our invoice would show a listing of the component items that make up that set. We currently have two of the earrings in stock, the 3rd pair is now on backorder until mid-November. Please let us know if you did not receive the whole set or just a portion of the set. Please note, this item has also been credited in full. We would like to resolve this issue for you in a fair and equitable manner. Please let us know how you would like to proceed.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Sorry that [redacted] is not an honorable company to do business with. No further orders will be placed by myself, my family or friends. Discontinue my name on any and all your mailing lists. Further receipt of your mailings will be considered as ignorance and disrespect on the part of [redacted].
Regards,
[redacted]
Customer purchased a designer piece by [redacted] on 2/18/2017. She had visited our Warwick store multiple times to view the piece and make offers for the best price. Our selling price was $23,795 and customer purchased for $16,000. The customer since has made multiple...
attempts to receive a further discount off the price including forwarding information from other auction houses, claiming the emerald was cracked, and submitting appraisals stating the carat information we supplied was incorrect. Our Warwick store manager has spoken with customer on 3/5. 3/10, and 3/17. During each interaction with the customer we have offered a full refund on the necklace if she would like to return. We have reviewed the appraisals and offered a price concession of $350 due to the difference in total carat weight of the item (which was minimal). We will not at this time offer any additional consideration- she may take the $350 concession or return the piece for a full refund.