BJC Health Care

Complaint: [redacted] I am rejecting this response because: I did NOT receive a bill prior to the phone calls; it was after the phone calls and I got irate with your people that I FINALLY rec'd the bill and it was itemizedI will pay the bill but not all at onceI will pay as I can as I go along I talked to a woman in the Columbia business office about this prior to filing my Revdex.com complaint and she told me the people in St Louis have a habit of calling prematurely Her words, not mine I also was told by some jerk in St Louis that I owed an additional $to Dr [redacted] --that the insurance rejected itWhen I checked with Dr [redacted] 's office at my appointment on January, I was told I did NOT owe this $14; that it was to be written off as it was over the Medicare limit.I have never dealt with a more incompetent bunch of people in my life I will reiterate here: I am happy with the medical care I am receiving both from Dr [redacted] and Dr [redacted] I just wish the financial people would get their act together.From here on, I want an ITEMIZED bill for services rendered, for Medicare payment and deduction and for ongoing account balanceIf I do not get these, I shall not send payment Again, I have no problem paying but I cannot pay all at once and payment will be sent only after I receive what I stated Sincerely, [redacted] ***

I received your Better Business Concern regarding receiving calls prior to receiving a bill I reviewed your accounts and for date of service 11/15/a statement was sent 12/9/and 1/9/ The first phone call was 1/27/ For date of service 11/9/the first statement was sent 1/10/ A phone call was made 1/27/2017, however the call was made to follow up on the 11/15/date of service I have enclosed an itemized statement showing your remaining balance Itemized statements are always available upon request Please feel free to reach out to me at the number below with any questions

Dear Mr***, I am in receipt of a Better Business concern you initiated regarding a Barnes West County account for January where your received a bill in the amount of $868.23. I reviewed the account and the amount of $was billed to you in error. This amount was paid by
your secondary insurance and is not your responsibility. Please feel free to reach out to me at the number below if you have additional question or concerns. Sincerely, *** ***Phone: ***

Initial Business Response /* (1000, 7, 2016/02/29) */
BJC spoke to the patients spouse on 2/17/and removed account from collectionExplained that statements are mailed every days and that if monthly payments are going to be made rather than paying the bill in full, a call must be made to
the office to establish the payment arrangementAccount is now set up on a payment arrangement

April 24, *** *** *** *** *** Godfrey IL Re: Revdex.com Concern #*** Dear Ms***, Thank you for speaking with me today regarding your billing concerns with BJC
Healthcare. Per our conversation I have applied the 80% financial assistance adjustment to your open balances and set your accounts on a $per month payment arrangement. If you receive additional services please reach out to have the additional accounts added to your payment arrangement. Please feel free to reach out to me directly with additional questions or concerns. Thank you for choosing BJC Healthcare for your healthcare services Sincerely, *** *** Email: ***.***@bjc.org Phone: ***

See attachment

I wanted to follow-up regarding our telephone conversation today.  As I explained the posting error on your sons account was initially due to a registration error, however we had multiple attempts to resolve.  The payment receipt was easily identified in our credit card posting...

system.  The payment has been located and posted to the account.  I have applied a Customer Service discount of $125.00 and we have refunded your credit card the $125.00 payment.  I have enclosed a receipt showing the refund snad an itemized statement reflecting the zero balance on the account.  I apologize for the error and your time spend in trying to resolve.

Complaint: [redacted]
I am rejecting this response because: I did NOT receive a bill prior to the phone calls; it was after the phone calls and I got irate with your people that I FINALLY rec'd the bill and it was itemized. I will pay the bill but not all at once. I will pay as I can as I go along.  I talked to a woman in the Columbia business office about this prior to filing my Revdex.com complaint and she told me the people in St Louis have a habit of calling prematurely.  Her words, not mine.  I also was told by some jerk in St Louis that I owed an additional $14 to Dr [redacted]--that the insurance rejected it. When I checked with Dr [redacted]'s office at my appointment on 26 January, I was told I did NOT owe this $14; that it was to be written off as it was over the Medicare limit.I have never dealt with a more incompetent bunch of people in my life.  I will reiterate here: I am happy with the medical care I am receiving both from Dr [redacted] and Dr [redacted]. I just wish the financial people would get their act together.From here on, I want an ITEMIZED bill for services rendered, for Medicare payment and deduction and for ongoing account balance. If I do not get these, I shall not send payment.  Again, I have no problem paying but I cannot pay all at once and payment will be sent only after I receive what I stated.
Sincerely,
[redacted]

I received your Better Business Concern regarding receiving calls prior to receiving a bill.  I reviewed your accounts and for date of service 11/15/2016 a statement was sent 12/9/2016 and 1/9/2017.  The first phone call was 1/27/2017.   For date of service 11/9/2016 the first...

statement was sent 1/10/2017.  A phone call was made 1/27/2017, however the call was made to follow up on the 11/15/2016 date of service.  I have enclosed an itemized statement showing your remaining balance.  Itemized statements are always available upon request.  Please feel free to reach out to me at the number below with any questions.