BJC Healthcare

The 50.00 was refunded via check #[redacted] on 9/21/2016 and mailed to [redacted].  Reviewed AP system and the check was never cashed.  Accounts payable issued a new check to the same address on 1/4/2017.

11-1-2016   Dispute Resolution Department Revdex.com [redacted] (fax) [redacted]@stlouisRevdex.com.org     [redacted] [redacted] Farmington, MO 63640 Daytime Phone: [redacted] Evening phone: [redacted] Email: [redacted]@aol.com Complaint: ER Visit 12/6/2014...

  Mrs. [redacted] M [redacted] was treated in the Emergency Room on 12/06/2014 from an injury she stated, at time, was related to an automobile accident in March 2014.  She was also treated in the Emergency Room on 04-10-2014.  Mrs. [redacted] did not provide or indicate to our registration staff, on either of these visits, that she had auto insurance information. According to our records, there have been no contacts from an attorney on either visit.  When I state no contacts, there was no correspondence or no phone calls documented on either account. If an attorney does not receive what has been requested in a set period of time, we would expect to receive a phone call requesting information.  There is no documentation that this has happened.  It is policy that all phone calls or correspondence received from an attorney are documented on the accounts it is related to.   I also contacted our billing service for liability accounts, MRA Results.  MRA, stated that they have not received a completed brochure which is usually given to patients at the time of registration that provides auto insurance information. MRA also stated that they have not received anything from an attorney.  I also reached out to our external agencies, each of which confirmed that they made numerous phone calls and sent correspondence, with no response from the patient.  I contacted Jo Leigh, supervisor of the Health Information Management Department, there was no documentation in patient’s chart of any attorney request.   Mrs. [redacted] stated that she has settled with her attorney knowing that we had this bill that was unpaid. I have never been given an attorney name or phone number to contact. No one in my office has been provided with documentation of her phone calls.  I am concerned that she possibly was dealing with the ER physician billing or other physician billing and thought she was calling the hospital billing service.   I am happy to attempt to obtain reimbursement, but at this late date, I am doubtful as to our success.   Sincerely,   [redacted] Business Office Supervisor

[redacted] retracted payment and BJC worked with insurance for repayment which was received and posted 1/5/2018.  A refund of 70.50 was processed to [redacted].  Account balance is zero.

April 24, 2017     [redacted] Godfrey  IL 62035       Re: Revdex.com Concern #[redacted]         Dear Ms. [redacted],       Thank you for speaking with me today regarding your billing concerns with BJC...

Healthcare.  Per our conversation I have applied the 80% financial assistance adjustment to your open balances and set your accounts on a $25.00 per month payment arrangement.  If you receive additional services please reach out to have the additional accounts added to your payment arrangement.  Please feel free to reach out to me directly with additional questions or concerns.  Thank you for choosing BJC Healthcare for your healthcare services.     Sincerely,     [redacted] Email: [redacted].[redacted]@bjc.org Phone: [redacted]

I received your Better Business Concern regarding receiving calls prior to receiving a bill.  I reviewed your accounts and for date of service 11/15/2016 a statement was sent 12/9/2016 and 1/9/2017.  The first phone call was 1/27/2017.   For date of service 11/9/2016 the first...

statement was sent 1/10/2017.  A phone call was made 1/27/2017, however the call was made to follow up on the 11/15/2016 date of service.  I have enclosed an itemized statement showing your remaining balance.  Itemized statements are always available upon request.  Please feel free to reach out to me at the number below with any questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

See attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

9/13/2017 Spoke to the patient and offered to set up time to meet in person.  The claim for 100.64 has been adjusted to customer service.  The claim 2964.00 denied as patient responsibility.  Explained to patient that I will place on hold and call insurance to get a better...

understanding of why they denied.