BJC Healthcare

The 50.00 was refunded via check #[redacted] on 9/21/2016 and mailed to [redacted].  Reviewed AP system and the check was never cashed.  Accounts payable issued a new check to the same address on 1/4/2017.

Initial Business Response /* (1000, 7, 2016/02/29) */
BJC spoke to the patients spouse on 2/17/2016 and removed account from collection. Explained that statements are mailed every 30 days and that if monthly payments are going to be made rather than paying the bill in full, a call must be made to...

the office to establish the payment arrangement. Account is now set up on a 25.00 payment arrangement.

[redacted] retracted payment and BJC worked with insurance for repayment which was received and posted 1/5/2018.  A refund of 70.50 was processed to [redacted].  Account balance is zero.

April 24, 2017     [redacted] Godfrey  IL 62035       Re: Revdex.com Concern #[redacted]         Dear Ms. [redacted],       Thank you for speaking with me today regarding your billing concerns with BJC...

Healthcare.  Per our conversation I have applied the 80% financial assistance adjustment to your open balances and set your accounts on a $25.00 per month payment arrangement.  If you receive additional services please reach out to have the additional accounts added to your payment arrangement.  Please feel free to reach out to me directly with additional questions or concerns.  Thank you for choosing BJC Healthcare for your healthcare services.     Sincerely,     [redacted] Email: [redacted].[redacted]@bjc.org Phone: [redacted]

I received your Better Business Concern regarding receiving calls prior to receiving a bill.  I reviewed your accounts and for date of service 11/15/2016 a statement was sent 12/9/2016 and 1/9/2017.  The first phone call was 1/27/2017.   For date of service 11/9/2016 the first...

statement was sent 1/10/2017.  A phone call was made 1/27/2017, however the call was made to follow up on the 11/15/2016 date of service.  I have enclosed an itemized statement showing your remaining balance.  Itemized statements are always available upon request.  Please feel free to reach out to me at the number below with any questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

See attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

9/13/2017 Spoke to the patient and offered to set up time to meet in person.  The claim for 100.64 has been adjusted to customer service.  The claim 2964.00 denied as patient responsibility.  Explained to patient that I will place on hold and call insurance to get a better...

understanding of why they denied.