BjjHQ

I ordered the white inverted gi on 9/2 and my credit card was promptly charged by BJJHQ. No shipping was given other than the expected ship date of 9/9-9/12. I reached out on 9/13 as I hadn’t received the gi or even any tracking. They emailed me back a few times with excuses of shipping delays and assured me that my order was being sped to the front of the line to get out. It’s now 9/23 and I don’t have a refund, the gi or any tracking for my items. This place is a scam and I’m blasting them on all of their websites and social media as well as the better business bureau.

We sincerely apologize for the inconvenience that has been caused regarding your order with usNot only were you not notified promptly about your items being out of stock but, you received correspondences that were meant for another customerUltimately leading to your initial question going unanswered and your funds being held for weeks during the holiday season.We completely understand your frustration in the way that your order and inquiries were handledAs a returning customer I would not want my questions to go unanswered, just to be answered incorrectly and then, brushed off in a way that makes it seem as if my business was insignificantAgain, we genuinely regret that your first customer service encounter with us was handled so poorly; especially since you have shopped with us over a dozen times and have not had any prior inquiriesAgain, we sincerely apologize for the trouble that you have encountered with your orderAnd, we understand that there is no excuse for how your case was handled besides due to lack of attentiveness and attention to detailInsomuch, with the nature of our business and the level of emails that we receive daily, we try our best to be prompt and accurate while handling all of our customer correspondencesWe appreciate you bringing this matter to our attention and have addressed this with our representatives to ensure that our customers are treated with the same respect that we would expect to receive as a consumerWe would further appreciate having the chance to partner with you to find a resolution for this situation and again thank you for your businessHopefully this situation has not hindered your past experiences with us and we can look forward to having you as a customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** I am still in need of another Gi, I was unable to purchase one due to missing out on holiday specials, is there a white gi compatible to the Venum brand that I can purchase for the originally listed price?
Sincerely,
*** ***

We sincerely apologize for the inconvenience that has been caused regarding your order with us. Not only were you not notified promptly about your items being out of stock but, you received correspondences that were meant for another customer. Ultimately leading to your initial question going...

unanswered and your funds being held for 2 weeks during the holiday season.We completely understand your frustration in the way that your order and inquiries were handled. As a returning customer I would not want my questions to go unanswered, just to be answered incorrectly and then, brushed off in a way that makes it seem as if my business was insignificant. Again, we genuinely regret that your first customer service encounter with us was handled so poorly; especially since you have shopped with us over a dozen times and have not had any prior inquiries. Again, we sincerely apologize for the trouble that you have encountered with your order. And, we understand that there is no excuse for how your case was handled besides due to lack of attentiveness and attention to detail. Insomuch, with the nature of our business and the level of emails that we receive daily, we try our best to be prompt and accurate while handling all of our customer correspondences. We appreciate you bringing this matter to our attention and have addressed this with our representatives to ensure that our customers are treated with the same respect that we would expect to receive as a consumer. We would further appreciate having the chance to partner with you to find a resolution for this situation and again thank you for your business. Hopefully this situation has not hindered your past experiences with us and we can look forward to having you as a customer.