We would like to apologize for any inconvenience to the *** family. Due to 3rd party disclosure requirements under the FDCPA I cannot disclose the underlying matter since this is a 3rd party complaint. However, our firm hired a process server, Progressive Process Server, to serve
service of process upon an individual. Prior to the process server going out to this household they ran a Department of Motor Vehicle search which confirmed that this individual still resides at *** *** *** *** *** ** ***. NY Vehicle and Traffic Law Section 505(5) specifically requires that "every Motor Vehicle licensee notify the Commissioner of Motor Vehicles of any change in residence within days of the occurrence of this changeA party who fails to comply with this provision is estopped from challenging the propriety of service made to that address (see, *** ** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** ***)." Therefore, the process server was proper in seeking to serve this household. Further, there are many instances where relatives are not always honest about the whereabouts of the person we are seeking to serve. In consideration of this complaint we trust the complainant and will advise our process server to withdraw the service and we will seek to find a new location. If complainant knows where the old owner of the home lives we would appreciate that location information.We apologize again. Regards,Scott M*** ***.Chief Compliance OfficerTell us why here
Dear *** ***,We have conducted a preliminary review of your complaint and have reason to believe that you took a Math (Beginning Algebra) class at Westchester Community College during the Fall of 2013. Therefore, our client is seeking repayment for the amount as evidenced in the
attachments hereto. We will provide a copy of your complaint to our client for them to investigate and provide further input. In the meantime, please call me at ###-###-#### so that I could obtain more information from you and we could seek to resolve this amicably. Please note that I will be on business travel the rest of the week so if you reach out to me I promise that I will return your call upon my return next week. Regards,Scott M*** ***Chief Compliance OfficerStephen Einstein & Associates, P.C.###-###-####
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Dear SIR/MADAM:Please accept this as a response to the above complaint of [redacted] (hereinafter “complainant”) against Stephen Einstein & Associates, P.C. (hereinafter “SEA”).SEA is a law firm primarily practicing in debt collection. In the present case, SEA represents LVNV Funding, LLC in efforts to collect on a [redacted]. defaulted account, account number XXXXXXXXXXXX[redacted]. This response is based on my review of the electronic activity file, documentation received and scanned by SEA, and documentation generated by SEA, all in the ordinary course of operations.On February **, 2016, this file was placed with SEA for collection. In accordance with applicable federal law, a 15 U.S.C. § 1692g validation letter requesting payment or contact was mailed to complainant at [redacted] on February **, 2016. This address matched the billing statements sent to complainant as recently as December 2015. Prior to this letter, SEA had no contact with complainant and no reason to believe that the billing address was not his primary residence.On March *, 2016, complainant called into SEA and spoke to a representative. Prior to disclosing his current address, the call was disconnected. During the conversation there was static and the sound of someone pressing buttons. The representative could not hear complainant and disconnected the call.Later that day, the complainant called SEA and spoke to another representative. The parties once again had a poor connection. The line had static and the sound of someone pressing buttons, both of which disrupted the conversation. During the conversation the parties discussed settlement, but were unable to reach an agreement as the complainant disputed the balance. The representative mentioned the possibility of a judgment, but did not suggest that there was a judgment entered or pending. At this time, SEA has not commenced suit against the complainant.During this conversation, the representative maintained a professional demeanor and made a reasonable settlement offer. The call was ultimately terminated when a resolution was not possible. The complainant’s dispute was recorded and will be addressed in compliance with all applicable laws. I hope this response adequately answers complainant’s concerns. Please feel free to contact me if you require anything further. Thank you for your attention to this matter. Very truly yours:____________________________________Michael A. B[redacted]
We would like to apologize for any inconvenience to the *** family. Due to 3rd party disclosure requirements under the FDCPA I cannot disclose the underlying matter since this is a 3rd party complaint. However, our firm hired a process server, Progressive Process Server, to serve
service of process upon an individual. Prior to the process server going out to this household they ran a Department of Motor Vehicle search which confirmed that this individual still resides at *** *** *** *** *** ** ***. NY Vehicle and Traffic Law Section 505(5) specifically requires that "every Motor Vehicle licensee notify the Commissioner of Motor Vehicles of any change in residence within days of the occurrence of this changeA party who fails to comply with this provision is estopped from challenging the propriety of service made to that address (see, *** ** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** ***)." Therefore, the process server was proper in seeking to serve this household. Further, there are many instances where relatives are not always honest about the whereabouts of the person we are seeking to serve. In consideration of this complaint we trust the complainant and will advise our process server to withdraw the service and we will seek to find a new location. If complainant knows where the old owner of the home lives we would appreciate that location information.We apologize again. Regards,Scott M*** ***.Chief Compliance OfficerTell us why here
Dear *** ***,We have conducted a preliminary review of your complaint and have reason to believe that you took a Math (Beginning Algebra) class at Westchester Community College during the Fall of 2013. Therefore, our client is seeking repayment for the amount as evidenced in the
attachments hereto. We will provide a copy of your complaint to our client for them to investigate and provide further input. In the meantime, please call me at ###-###-#### so that I could obtain more information from you and we could seek to resolve this amicably. Please note that I will be on business travel the rest of the week so if you reach out to me I promise that I will return your call upon my return next week. Regards,Scott M*** ***Chief Compliance OfficerStephen Einstein & Associates, P.C.###-###-####
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Dear SIR/MADAM:Please accept this as a response to the above complaint of [redacted] (hereinafter “complainant”) against Stephen Einstein & Associates, P.C. (hereinafter “SEA”).SEA is a law firm primarily practicing in debt collection. In the present case, SEA represents LVNV Funding, LLC in efforts to collect on a [redacted]. defaulted account, account number XXXXXXXXXXXX[redacted]. This response is based on my review of the electronic activity file, documentation received and scanned by SEA, and documentation generated by SEA, all in the ordinary course of operations.On February **, 2016, this file was placed with SEA for collection. In accordance with applicable federal law, a 15 U.S.C. § 1692g validation letter requesting payment or contact was mailed to complainant at [redacted] on February **, 2016. This address matched the billing statements sent to complainant as recently as December 2015. Prior to this letter, SEA had no contact with complainant and no reason to believe that the billing address was not his primary residence.On March *, 2016, complainant called into SEA and spoke to a representative. Prior to disclosing his current address, the call was disconnected. During the conversation there was static and the sound of someone pressing buttons. The representative could not hear complainant and disconnected the call.Later that day, the complainant called SEA and spoke to another representative. The parties once again had a poor connection. The line had static and the sound of someone pressing buttons, both of which disrupted the conversation. During the conversation the parties discussed settlement, but were unable to reach an agreement as the complainant disputed the balance. The representative mentioned the possibility of a judgment, but did not suggest that there was a judgment entered or pending. At this time, SEA has not commenced suit against the complainant.During this conversation, the representative maintained a professional demeanor and made a reasonable settlement offer. The call was ultimately terminated when a resolution was not possible. The complainant’s dispute was recorded and will be addressed in compliance with all applicable laws. I hope this response adequately answers complainant’s concerns. Please feel free to contact me if you require anything further. Thank you for your attention to this matter. Very truly yours:____________________________________Michael A. B[redacted]