Complaint: [redacted] I am rejecting this response because: The portion of the driveway which needs more work is from the berm to the roadThis is the area [redacted] said needed to be resealedThe part that Harry came and fixed is fineHow much would the materials cost to do this? I might agree to pay a portion of itBy the way.....so far six "door to door salesmen" have told me that this was a marginal job Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Actually there were only two appointments made and they were cancelled due to rainThe third was an unexpected arrival by their employeeIt was their suggestion that fine black sand be spread....not mineThe fowl mouth assertion is a fabrication, I simply said that he must either be dead or that he didn't want to talk to meAll I want is what they told me that they were going to doI didn't say that I was completely satisfiedWhen they asked me if I wasI asked their employee if he was satisfied Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 9, 2015/12/09) */ Upon completion of the job and the customer was completely satisfiedSometime later contacted me with some issues which I addressed by sending an employee to assist himMy employee said that he made him feel very uncomfortable and was very hostile but nevertheless he completed what was requested of the customer and once again he was satisfiedAfter that he contacted me another time and In a rather confrontational manner proceeded to use very racially insensitive comments about the employee that assisted him and accusing him of stealing a set of pliers he had borrowedI offered to re buy a set for him but he declined the offerWithout any more contact to my buisness he contacted the Revdex.comI will be happy to address any other concerns the customer has and buy him a new set of pliers but he are closed for the season and will not be reopening until AprilI believe this gentleman is impossible to satisfy but we will do that is possible to do so Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/12/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have no idea what this gentlemans idea of truth iswhen the job was completely originally there was no way to view the job totally because it was wet tari never said a word to his worker that could possibly be hostilein fact I tipped him $when the second worker showed up to do the repair he did not have enough patch material to complete what was needed, and agreed the last man did a lousy jobi never ever said a word that could be thought of as racially insensitivei certainly did not decline his offer of replacing a stolen toolwhy would ii told him if he didn't want to come to my home and make things right he should at least send me the tool in the maili tried to contact him through his e-mail several times long before a placed a complaint with the Revdex.comi still may have the e-mail on recordi am very easy to satisfyall he has to do is perform the job promised Final Business Response / [redacted] (4000, 17, 2015/12/18) */ My buisness has been drug through the mud and accused of lie after lie by this customerAfter the Revdex.com having record of us for decades with no accusations of this sort there is no reason to start nowWe have been Closed for the season for almost monthsThis gentleman doesn't want his issues addressed, he said so in his previous responseAs I stated before I will be glad to do anything I can to satisfy him but how can We if he will not let usEverything I have said has been truthful and I do not have time to defend my statements every three or four days like I have had toNo matter what I say this man will call me a liar and that is not getting anyone anywhereI do not want to upset any of my customers but I believe there's nothing I can do to satisfy this gentlemanIf this gentleman will tell us what we can do I will be glad to try but I will not go back and forth about who is lying and who is telling the truth anymore Final Consumer Response / [redacted] (4200, 19, 2015/12/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have nothing further to add to what I have already saidi don't even want this person even on my propertyperiod!
I would like to begin by saying on my business card there are phone numbers, a website and an email addressI was not notified one time about any issue with this driveway whatsoever until today by the Revdex.comThe customer claims that they called my answering service but there is no record of the the callI reached out to The customer today and asked why they did not attempt any other numbers on my card to reach me ( especially since I give every customer my personal cell phone and tell them to call anytime if the is an issue)He told me "You're right, in hindsight I should have called the cell on the card"It is impossible to address an issue if nobody tells you about itI don't mean to call anyone a liar but we were not informed of any problem and I would be happy to show a copy of my phone records for the days in question to prove so if the customer will also Any by issue no matter how big or small we will address and if the driveway is under warranty you can bet your bottom dollar we will repair it free of chargeMy crew will be in summit county in the coming weeks and it will be taken full care of but I want to clarify that my business does not ignore customers and for any of this complaint to be read by the public I hope the Revdex.com does due diligence to assure it is not a statementThank you
Complaint: ***
I am rejecting this response because: This is the same response which was unacceptable the first time My response still standsI also forgot to mention that *** ***, the employee who began the project was the one who said that he had not gotten a good seal because the ants were coming through the cracks less than hours after he supposedly sealed themThat part was not redoneWhy do I have to respond to this again? It full of fabricationsThey are entitled to their own opinions but not to their own factsI also thought that they had not responded within the allotted time
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: The portion of the driveway which needs more work is from the berm to the roadThis is the area *** said needed to be resealedThe part that Harry came and fixed is fineHow much would the materials cost to do this? I might agree to pay a portion of itBy the way.....so far six "door to door salesmen" have told me that this was a marginal job
Sincerely,
*** ***
I would like to begin by saying on my business card there are phone numbers, a website and an email addressI was not notified one time about any issue with this driveway whatsoever until today by the Revdex.comThe customer claims that they called my answering service but there is no record of the the
callI reached out to The customer today and asked why they did not attempt any other numbers on my card to reach me ( especially since I give every customer my personal cell phone and tell them to call anytime if the is an issue)He told me "You're right, in hindsight I should have called the cell on the card"It is impossible to address an issue if nobody tells you about itI don't mean to call anyone a liar but we were not informed of any problem and I would be happy to show a copy of my phone records for the days in question to prove so if the customer will also. Any by issue no matter how big or small we will address and if the driveway is under warranty you can bet your bottom dollar we will repair it free of chargeMy crew will be in summit county in the coming weeks and it will be taken full care of but I want to clarify that my business does not ignore customers and for any of this complaint to be read by the public I hope the Revdex.com does due diligence to assure it is not a statementThank you
Complaint: ***
I am rejecting this response because: Actually there were only two appointments made and they were cancelled due to rainThe third was an unexpected arrival by their employeeIt was their suggestion that fine black sand be spread....not mineThe fowl mouth assertion is a fabrication, I simply said that he must either be dead or that he didn't want to talk to meAll I want is what they told me that they were going to doI didn't say that I was completely satisfiedWhen they asked me if I wasI asked their employee if he was satisfied
Sincerely,
*** ***
When the work was completed the customer was completely satisfied.it was only after he was approached by several "door to door pavers" saying the driveway looked bad and wanting to redo the driveway that he became dissatisfiedAs a person who has owned and the asphalt company for over
years my expert opinion was that there nothing wrong with the seal and was no need for any repairThe customer was adamant that he wanted it resealed so in good faith I made separate appointments to address his issues but all were canceled after somebody had already arrived to his property due to him not even being there and another because of weatherI have done all I can do to try to satisfy him but I'm afraid there is no wayHe expects an entire new sealcoat for no reasonWe were very clear that a seal is not a new driveway and if he wanted an overlay it is a completely different process and different priceHe has called and harassed my employees with a foul mouth, He claims we have not answered his calls since May but I have record of a phone call in mid June that I myself spoke to himThis company will not be giving him a free sealcoat when there is nothing wrong the one we originally applied
Initial Business Response /* (1000, 16, 2015/10/16) */
Since I was not present for the original negotiations I can not confirm what was said or not saidAlthough the way I have ran this business for over years is to be honest with the customer and to address any issues, which I believe we have
doneSeeing as there are not any mentions of wrong sq ftOr price of asphalt in writing there are no legitimate reasons to believe the customer was mislead in any wayNonetheless we have since repaired the work and believe the work is now complete and satisfactory to the customer
Initial Business Response /* (1000, 9, 2015/12/09) */
Upon completion of the job and the customer was completely satisfiedSometime later contacted me with some issues which I addressed by sending an employee to assist himMy employee said that he made him feel very uncomfortable and was very
hostile but nevertheless he completed what was requested of the customer and once again he was satisfiedAfter that he contacted me another time and In a rather confrontational manner proceeded to use very racially insensitive comments about the employee that assisted him and accusing him of stealing a set of pliers he had borrowedI offered to re buy a set for him but he declined the offerWithout any more contact to my buisness he contacted the Revdex.comI will be happy to address any other concerns the customer has and buy him a new set of pliers but he are closed for the season and will not be reopening until AprilI believe this gentleman is impossible to satisfy but we will do that is possible to do so
Initial Consumer Rebuttal /* (3000, 11, 2015/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have no idea what this gentlemans idea of truth iswhen the job was completely originally there was no way to view the job totally because it was wet tari never said a word to his worker that could possibly be hostilein fact I tipped him $when the second worker showed up to do the repair he did not have enough patch material to complete what was needed, and agreed the last man did a lousy jobi never ever said a word that could be thought of as racially insensitivei certainly did not decline his offer of replacing a stolen toolwhy would ii told him if he didn't want to come to my home and make things right he should at least send me the tool in the maili tried to contact him through his e-mail several times long before a placed a complaint with the Revdex.comi still may have the e-mail on recordi am very easy to satisfyall he has to do is perform the job promised
Final Business Response /* (4000, 17, 2015/12/18) */
My buisness has been drug through the mud and accused of lie after lie by this customerAfter the Revdex.com having record of us for decades with no accusations of this sort there is no reason to start nowWe have been Closed for the season for almost monthsThis gentleman doesn't want his issues addressed, he said so in his previous responseAs I stated before I will be glad to do anything I can to satisfy him but how can We if he will not let usEverything I have said has been truthful and I do not have time to defend my statements every three or four days like I have had toNo matter what I say this man will call me a liar and that is not getting anyone anywhereI do not want to upset any of my customers but I believe there's nothing I can do to satisfy this gentlemanIf this gentleman will tell us what we can do I will be glad to try but I will not go back and forth about who is lying and who is telling the truth anymore
Final Consumer Response /* (4200, 19, 2015/12/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have nothing further to add to what I have already saidi don't even want this person even on my propertyperiod!
Initial Business Response /* (1000, 14, 2015/12/09) */
All issues have been addressed and the customer is fully satisfied
Initial Consumer Rebuttal /* (2000, 16, 2015/12/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
If I have taken to long to respond by a couple days I am sorry but I have been out of town dealing with family issuesI have heard very little truth in this complaint and yet have had my reputation as a trustworthy contractor dragged through the mudI do not want to have any unhappy customers but this gentleman in particular has been impossible to satisfy from the moment " a door to door salesman" ran my work downNo matter what I say he is going to reject unless I say we are going to give him an entire free sealcoat which is not neededI am willing to go out on a limb in good faith to reseal the driveway (that once again does not need to be done)if the customer will pay for the material costIf I had ignored this customer and not made any effort to help I could see the problem but among one of the only true statements made by the customer is that we have in fact came to his house a total of times to follow up and make repairsI have a business to run and a family to take care of so I do not have time to argue so if the customer will accept my offer to reseal I will be happy to but as I stated before I will not be completely re-performing the entire sealcoat for free
Complaint: [redacted] I am rejecting this response because: The portion of the driveway which needs more work is from the berm to the roadThis is the area [redacted] said needed to be resealedThe part that Harry came and fixed is fineHow much would the materials cost to do this? I might agree to pay a portion of itBy the way.....so far six "door to door salesmen" have told me that this was a marginal job Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Actually there were only two appointments made and they were cancelled due to rainThe third was an unexpected arrival by their employeeIt was their suggestion that fine black sand be spread....not mineThe fowl mouth assertion is a fabrication, I simply said that he must either be dead or that he didn't want to talk to meAll I want is what they told me that they were going to doI didn't say that I was completely satisfiedWhen they asked me if I wasI asked their employee if he was satisfied Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 9, 2015/12/09) */ Upon completion of the job and the customer was completely satisfiedSometime later contacted me with some issues which I addressed by sending an employee to assist himMy employee said that he made him feel very uncomfortable and was very hostile but nevertheless he completed what was requested of the customer and once again he was satisfiedAfter that he contacted me another time and In a rather confrontational manner proceeded to use very racially insensitive comments about the employee that assisted him and accusing him of stealing a set of pliers he had borrowedI offered to re buy a set for him but he declined the offerWithout any more contact to my buisness he contacted the Revdex.comI will be happy to address any other concerns the customer has and buy him a new set of pliers but he are closed for the season and will not be reopening until AprilI believe this gentleman is impossible to satisfy but we will do that is possible to do so Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/12/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have no idea what this gentlemans idea of truth iswhen the job was completely originally there was no way to view the job totally because it was wet tari never said a word to his worker that could possibly be hostilein fact I tipped him $when the second worker showed up to do the repair he did not have enough patch material to complete what was needed, and agreed the last man did a lousy jobi never ever said a word that could be thought of as racially insensitivei certainly did not decline his offer of replacing a stolen toolwhy would ii told him if he didn't want to come to my home and make things right he should at least send me the tool in the maili tried to contact him through his e-mail several times long before a placed a complaint with the Revdex.comi still may have the e-mail on recordi am very easy to satisfyall he has to do is perform the job promised Final Business Response / [redacted] (4000, 17, 2015/12/18) */ My buisness has been drug through the mud and accused of lie after lie by this customerAfter the Revdex.com having record of us for decades with no accusations of this sort there is no reason to start nowWe have been Closed for the season for almost monthsThis gentleman doesn't want his issues addressed, he said so in his previous responseAs I stated before I will be glad to do anything I can to satisfy him but how can We if he will not let usEverything I have said has been truthful and I do not have time to defend my statements every three or four days like I have had toNo matter what I say this man will call me a liar and that is not getting anyone anywhereI do not want to upset any of my customers but I believe there's nothing I can do to satisfy this gentlemanIf this gentleman will tell us what we can do I will be glad to try but I will not go back and forth about who is lying and who is telling the truth anymore Final Consumer Response / [redacted] (4200, 19, 2015/12/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have nothing further to add to what I have already saidi don't even want this person even on my propertyperiod!
I would like to begin by saying on my business card there are phone numbers, a website and an email addressI was not notified one time about any issue with this driveway whatsoever until today by the Revdex.comThe customer claims that they called my answering service but there is no record of the the callI reached out to The customer today and asked why they did not attempt any other numbers on my card to reach me ( especially since I give every customer my personal cell phone and tell them to call anytime if the is an issue)He told me "You're right, in hindsight I should have called the cell on the card"It is impossible to address an issue if nobody tells you about itI don't mean to call anyone a liar but we were not informed of any problem and I would be happy to show a copy of my phone records for the days in question to prove so if the customer will also Any by issue no matter how big or small we will address and if the driveway is under warranty you can bet your bottom dollar we will repair it free of chargeMy crew will be in summit county in the coming weeks and it will be taken full care of but I want to clarify that my business does not ignore customers and for any of this complaint to be read by the public I hope the Revdex.com does due diligence to assure it is not a statementThank you
Complaint: ***
I am rejecting this response because: This is the same response which was unacceptable the first time My response still standsI also forgot to mention that *** ***, the employee who began the project was the one who said that he had not gotten a good seal because the ants were coming through the cracks less than hours after he supposedly sealed themThat part was not redoneWhy do I have to respond to this again? It full of fabricationsThey are entitled to their own opinions but not to their own factsI also thought that they had not responded within the allotted time
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: The portion of the driveway which needs more work is from the berm to the roadThis is the area *** said needed to be resealedThe part that Harry came and fixed is fineHow much would the materials cost to do this? I might agree to pay a portion of itBy the way.....so far six "door to door salesmen" have told me that this was a marginal job
Sincerely,
*** ***
I would like to begin by saying on my business card there are phone numbers, a website and an email addressI was not notified one time about any issue with this driveway whatsoever until today by the Revdex.comThe customer claims that they called my answering service but there is no record of the the
callI reached out to The customer today and asked why they did not attempt any other numbers on my card to reach me ( especially since I give every customer my personal cell phone and tell them to call anytime if the is an issue)He told me "You're right, in hindsight I should have called the cell on the card"It is impossible to address an issue if nobody tells you about itI don't mean to call anyone a liar but we were not informed of any problem and I would be happy to show a copy of my phone records for the days in question to prove so if the customer will also. Any by issue no matter how big or small we will address and if the driveway is under warranty you can bet your bottom dollar we will repair it free of chargeMy crew will be in summit county in the coming weeks and it will be taken full care of but I want to clarify that my business does not ignore customers and for any of this complaint to be read by the public I hope the Revdex.com does due diligence to assure it is not a statementThank you
Complaint: ***
I am rejecting this response because: Actually there were only two appointments made and they were cancelled due to rainThe third was an unexpected arrival by their employeeIt was their suggestion that fine black sand be spread....not mineThe fowl mouth assertion is a fabrication, I simply said that he must either be dead or that he didn't want to talk to meAll I want is what they told me that they were going to doI didn't say that I was completely satisfiedWhen they asked me if I wasI asked their employee if he was satisfied
Sincerely,
*** ***
When the work was completed the customer was completely satisfied.it was only after he was approached by several "door to door pavers" saying the driveway looked bad and wanting to redo the driveway that he became dissatisfiedAs a person who has owned and the asphalt company for over
years my expert opinion was that there nothing wrong with the seal and was no need for any repairThe customer was adamant that he wanted it resealed so in good faith I made separate appointments to address his issues but all were canceled after somebody had already arrived to his property due to him not even being there and another because of weatherI have done all I can do to try to satisfy him but I'm afraid there is no wayHe expects an entire new sealcoat for no reasonWe were very clear that a seal is not a new driveway and if he wanted an overlay it is a completely different process and different priceHe has called and harassed my employees with a foul mouth, He claims we have not answered his calls since May but I have record of a phone call in mid June that I myself spoke to himThis company will not be giving him a free sealcoat when there is nothing wrong the one we originally applied
Initial Business Response /* (1000, 16, 2015/10/16) */
Since I was not present for the original negotiations I can not confirm what was said or not saidAlthough the way I have ran this business for over years is to be honest with the customer and to address any issues, which I believe we have
doneSeeing as there are not any mentions of wrong sq ftOr price of asphalt in writing there are no legitimate reasons to believe the customer was mislead in any wayNonetheless we have since repaired the work and believe the work is now complete and satisfactory to the customer
Initial Business Response /* (1000, 9, 2015/12/09) */
Upon completion of the job and the customer was completely satisfiedSometime later contacted me with some issues which I addressed by sending an employee to assist himMy employee said that he made him feel very uncomfortable and was very
hostile but nevertheless he completed what was requested of the customer and once again he was satisfiedAfter that he contacted me another time and In a rather confrontational manner proceeded to use very racially insensitive comments about the employee that assisted him and accusing him of stealing a set of pliers he had borrowedI offered to re buy a set for him but he declined the offerWithout any more contact to my buisness he contacted the Revdex.comI will be happy to address any other concerns the customer has and buy him a new set of pliers but he are closed for the season and will not be reopening until AprilI believe this gentleman is impossible to satisfy but we will do that is possible to do so
Initial Consumer Rebuttal /* (3000, 11, 2015/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have no idea what this gentlemans idea of truth iswhen the job was completely originally there was no way to view the job totally because it was wet tari never said a word to his worker that could possibly be hostilein fact I tipped him $when the second worker showed up to do the repair he did not have enough patch material to complete what was needed, and agreed the last man did a lousy jobi never ever said a word that could be thought of as racially insensitivei certainly did not decline his offer of replacing a stolen toolwhy would ii told him if he didn't want to come to my home and make things right he should at least send me the tool in the maili tried to contact him through his e-mail several times long before a placed a complaint with the Revdex.comi still may have the e-mail on recordi am very easy to satisfyall he has to do is perform the job promised
Final Business Response /* (4000, 17, 2015/12/18) */
My buisness has been drug through the mud and accused of lie after lie by this customerAfter the Revdex.com having record of us for decades with no accusations of this sort there is no reason to start nowWe have been Closed for the season for almost monthsThis gentleman doesn't want his issues addressed, he said so in his previous responseAs I stated before I will be glad to do anything I can to satisfy him but how can We if he will not let usEverything I have said has been truthful and I do not have time to defend my statements every three or four days like I have had toNo matter what I say this man will call me a liar and that is not getting anyone anywhereI do not want to upset any of my customers but I believe there's nothing I can do to satisfy this gentlemanIf this gentleman will tell us what we can do I will be glad to try but I will not go back and forth about who is lying and who is telling the truth anymore
Final Consumer Response /* (4200, 19, 2015/12/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have nothing further to add to what I have already saidi don't even want this person even on my propertyperiod!
Initial Business Response /* (1000, 14, 2015/12/09) */
All issues have been addressed and the customer is fully satisfied
Initial Consumer Rebuttal /* (2000, 16, 2015/12/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
If I have taken to long to respond by a couple days I am sorry but I have been out of town dealing with family issuesI have heard very little truth in this complaint and yet have had my reputation as a trustworthy contractor dragged through the mudI do not want to have any unhappy customers but this gentleman in particular has been impossible to satisfy from the moment " a door to door salesman" ran my work downNo matter what I say he is going to reject unless I say we are going to give him an entire free sealcoat which is not neededI am willing to go out on a limb in good faith to reseal the driveway (that once again does not need to be done)if the customer will pay for the material costIf I had ignored this customer and not made any effort to help I could see the problem but among one of the only true statements made by the customer is that we have in fact came to his house a total of times to follow up and make repairsI have a business to run and a family to take care of so I do not have time to argue so if the customer will accept my offer to reseal I will be happy to but as I stated before I will not be completely re-performing the entire sealcoat for free