We
received a letter from Revdex.com, with a complaint
on 4/4/17 ID 12075835. In
response to this complaint we have attached the full conversation between us and the
customer via text message. In this conversation, it clearly shows that we stated if he...
would get us the vehicle
at our location we then would get it looked at and or fixed possibly at no charge
to him. We did not ignore him as he claimed per text
messages show that.
We strive to have good customer.satisfaction and try to
help as much as possible even though they are all used vehicles sold "As Is", and customer signs "As Is", enclosed you will see the
signed copy of the Buyers Guide stating vehicle is "As Is" and
signed by the customer.
We understand that we cannot
please every customer but we
do strive to come to an understanding or agreement to help even
though the vehicle is sold "As Is". In the text messages, you will see that
we didn't even get a
location of where the
vehicle was until 4/3/17 at 7:36 p.m. to even try to get the vehicle and then he turned us in to you Revdex.com on
4/4/17. So, as you can see he didn't give us any time to even get the vehicle even though he stated
that he would get the vehicle to us.
Complaint: [redacted]
I am rejecting this response because:
we also talked the nite the car 3 weeks after purchased and he is lieing he did not tell me it would be repaired at free of cost ,I texted and tryed calling to help with car ,the car set at gas station intill payment was dueat no time did he tell me it was no cost to repair,I tryed to get a towtruck and told him 2 days later ,I could not get towed ,car broke down 3 weeks later ,not even 30 days of use, I believe [redacted] is a con artist,that sales cars
run long enough to get sold off the lot,
[redacted]
We
received a letter from Revdex.com, with a complaint
on 4/4/17 ID 12075835. In
response to this complaint we have attached the full conversation between us and the
customer via text message. In this conversation, it clearly shows that we stated if he...
would get us the vehicle
at our location we then would get it looked at and or fixed possibly at no charge
to him. We did not ignore him as he claimed per text
messages show that.
We strive to have good customer.satisfaction and try to
help as much as possible even though they are all used vehicles sold "As Is", and customer signs "As Is", enclosed you will see the
signed copy of the Buyers Guide stating vehicle is "As Is" and
signed by the customer.
We understand that we cannot
please every customer but we
do strive to come to an understanding or agreement to help even
though the vehicle is sold "As Is". In the text messages, you will see that
we didn't even get a
location of where the
vehicle was until 4/3/17 at 7:36 p.m. to even try to get the vehicle and then he turned us in to you Revdex.com on
4/4/17. So, as you can see he didn't give us any time to even get the vehicle even though he stated
that he would get the vehicle to us.
Complaint: [redacted]
I am rejecting this response because:
we also talked the nite the car 3 weeks after purchased and he is lieing he did not tell me it would be repaired at free of cost ,I texted and tryed calling to help with car ,the car set at gas station intill payment was dueat no time did he tell me it was no cost to repair,I tryed to get a towtruck and told him 2 days later ,I could not get towed ,car broke down 3 weeks later ,not even 30 days of use, I believe [redacted] is a con artist,that sales cars
run long enough to get sold off the lot,
[redacted]