BJ'S Wholesale Club (Headquarters)

Complaint3 year old name brand tires with considerable dry rot with only 25,000 Miles. BJ's doesn't want to honor warranty and will not put it in writing.Dear Revdex.com, I am seeking help on a warranty issue, That consists of 4 tires all with dry rot issues. Tires were purchased on 7-27-12 at Bj's tire center in Auburn Ma. Tires were installed 1 week later. The tires have a 6 year defect and I believe a 60,000 Mile tread wear warranty, None of the tires are worn, cupping, wearing funny or anything to do with the tread. The issue is all 4 have a considerable amount of dry rot in the exact same places on all 4 tires. If looking at the tires sidewall where it meet the tread. MFG issue?? I don't know but when I brought it to Bj's tire center in Auburn's attention I felt I got every line in the book."Oh those aren't that bad I have seen worst" "Looks like you hit something" "We can't help with out the receipt" Here's the receipt..... "were the tires rotated, and inflated" "how many miles on them, they are probably over warranty" They then used a see tho card on 2 of the tires and stated they are a Tier 3 dry rot and I would need a Tier 4 for it to be warranted.After them telling me this I wanted something in writing saying on this date they checked the tires and they are a Tier 3 and would be safe to drive on and pull a camper with as I do and they would not do so.Please understand these are Load E, 10 ply heavy duty truck tires. Name brand B.F.Goodwrench's that I paid $225 each for, that are only 3 years old with only 25,000 Miles on them and the truck sits in a garage 1/2 the time. I bought them to last, not to have to worry about after only 3 years. I do have plenty of pictures, Please help with what ever can be done. Thank youDesired SettlementI am looking for BJ's and or the tire mfg to honor their warranty. As I stated above BJ's will not write anything stating these tires are safe to drive on and or pull a camper with, They are well under their warrantied life span mileage and age. Again all 4 tires have the same dry rot in the same exact location around the sidewall of the tires. This is a safety issue that the warranty must be honored on!! Again I have plenty of pictures!!Business Response Ok so I received a response back from the Auto buyer and Club that they would like our Member Care Department to reach out to the Member and have him provide pictures of the tires and his receipt if he still has it. If he doesn't have it, Member Care can pull up his purchase history if he can provide the purchase date of the tires.Can you please update the complaint that someone from Member Care will be contacting him per our Corporate Buyer for this information in order for them to determine what is covered and if there is a pro-rated amount due to the Member. [redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I am working with [redacted] on the issue, Their has been a few bumps in the road, fist being that original tire has been recalled and is no longer available. 2nd tire was unable to get and the 3rd is on order as of now. The tires were pro rated and basically this is all I was asking for in the beginning. I have paid for the new tires after the prorate and am just waiting for them to arrive, once they do I will close this, but until that I do want to keep it open just in-case there are any more bumps. [redacted]

We (my husband [redacted] and me [redacted]) bought a watermelon from you a few days before July [redacted] weekend.We ate half of it on July [redacted] toward the late afternoon. We went for a walk. I started complaining about a pain in my left arm and running down into my fingers. I started getting stiff joints not only in my hand and arm, but my foot. I could hardly walk from the pain and swelling in my foot. My husband had the same effects. It continued to become worse and we just needed to get home. Our fingers swelled so bad, we struggled to get our wedding rings off. My left arm spasms have left my arm in pain and can not use my left arm from the spasms and joint pain. It is now July [redacted] Our Wedding Aniversary. We are home instead of celebrating. I have contacted BJS where we bought the watermellon and the manager over there [redacted] couldn't care less about us being poisoned by the watermelon. She just said bring it back and will give you our money back. Give our money back? What about the condition my husband and I am in and the affects and after affects down the line. We are in pain in all our joints and still having problems with swelling, aches and pains and spasms. We can not function to our normal capticity. Refund I said? What about what it has done to our bodys and what about what will happen down the line? She said, there is nothing we can do. Bring it back and we will give you your money back. I told her I was contacting the FDA tomorrow and saved 1/2 the watermelon. If my husband and I both had reactions at the same time and are still having symptoms and reactions as of the next day after eating the watermelon. NO it was no other food. Thats all we ate. It was the watermelon and we are still having the same problem the next day.Abnormal Spasms in our musclesSwelling in the tissues, joints and extremetiesJoint pain and stiffnessGastro painHeadachesMuscle SpasmsFatiqueHeadachesIf BJS wants to dismis this and not have any concern of the food they sell, this is a big problem. My husband and I want to know what was in the melon and why we had such a bad reaction. We want to be taken care of for what has happened and the affect of what has happened and what ever happens in a later reaction to what just happened. Someone has to be responsible and it begins with the one who marketed the product (Food). BJS Watermelon... check out the left over watermelon we saved to see for yourself. Please DO NOT LET ANY ONE ELSE SUFFER FROM THIS. WE HAVE JOBS AND FAMILYS WHO NEED US. THIS IS TO MUCH PAIN TO EXPERIENCE.Please get back to us. Sincerely [redacted] And [redacted]Product_Or_Service: Watermelon[redacted] XXXXXPhone: XXXXXXXXXXDesired SettlementStated Above.Restitution of Mind, Body, Health Care. Need answers to what is in Watermelon and what that hurt us?Have more concern than just giving our money back. Have concern, care for not just us but all those that purchased your item.Business Response Someone from our Risk Department is opening a file based on the information given in the above complaint. They will be attempting to contact the Member today to try and resolve this issue.We apologize for any inconvenience this has caused and hopefully this can be resolved to your satisfaction.If I receive additional information,I will send that over as well.Thank you,Consumer Response The risk management did call, but nothing came of it. They did not follow up or proceed to make good in any manner. The claim still exists for damage to me and my husband. We suffered from your product and it was never made right for the damage we suffered from the product we bought. No we do not have the manufactures number and have not contacted them. We would think you would have taken care of all this, considering you were the provider and seller to us. We got hurt from purchasing your product and you knowing it? It just goes from one letter to another and a game of not addressing the problem or ever finding out why we had a problem with our health and issues to find out why we were effected. It would be best to solve this problem and not delay any further in getting lost in emails and phone calls. My blood test came back and found I was dehydrated from the loss of running to the bathroom from being sick from the watermelon. Changes in my blood with Vit D, Anemia, loss of Vit Bs... exhaustion from being sick from melon. I have had problems ever since I ate your watermelon. Having problems with exhaustion, stomach, intestine and muscle spasms since that day. I am going to seek a consultation from a lawyer. That watermelon caused problems from day one and I have noted and have sought medical attention since. I feel you should have taken the initiative in helping my husband and I to help us with the medical issues we faced since eating that melon and yet we were never offered any help to which we faced and face. This is not right and is sad. All BJ's wanted to do is refund us our money on the melon and have us disappear like it never happened. This can not happen. It did happen and it did affect us. Final Business Response [redacted] the key account manager from [redacted] (The Vendor) was made aware of the complaint. He emailed our Risk Management Department on 8/17/15 and said that [redacted]from their food safety team reached out to the member but had not heard back from her. I do not have a telephone number for him but [redacted] can be reached via email at: [redacted].com. Risk Management suggests that the Member continue to work with the vendor to resolve her issue. BJ's has done all we can and the Vendor is attempting to resolve with the Member but there seems to be phone issues and not being able to contact each other. Maybe by using the email address given for [redacted], the Member will have an easier time reaching them for assistance in resolving this issue.Thank you,

I placed an order on BJs.com- order number XXXXXXXX was for 8 units ofUniden UDR744 Digital Wireless Surveillance Video System(BJ's)Product ID: XXXXXXXXXThey were purchased at $179.99 per piece, after 1-2 weeks the price dropped to $129.99. Soon after I saw this price drop and requested a reimbursement for the difference - per BJ's policy. The rep I spoke with said he'll submit the request and he'll get back to me within a day or 2. I never heard back from him. A few days later(perhaps a week or so) I called back and was told that they won't reimburse me due to my reimbursement request having been filed just (perhaps a day or two) past the allotted 30 day time-frame for price-drop reimbursements requests. At that point I requested to speak with a supervisor. After explaining the entire story how the price-drop occurred only 1-2 wks after my purchase etc. the he supervisor assured me that she will have the correct department contacted and issue a reimbursement for the difference. I specifically requested she contact me to confirm etc. and she promised she'd do that -but she never did. I waited a week or so then realized that even speaking to and outright requesting a 'confirmation' email from a SUPERVISOR was useless, I attempted to make contact via email directly by filling out a form on BJS.com but guess what happened? Nothing! To recap-I made a purchase and a short time later the price dropped, in accordance with Bj's policy I requested a partial refund for the difference and was told "we will issue a refund...I'll contact you within 48hrs". Upon not hearing back I called again and was told they won't issue a refund because I called just past 30 days of the purchased date. I requested a supervisor who then assured me that it'll be taken care of and acknowledged my request for an email confirmation she even apologized that the original rep never followed-up but she herself never emailed me! I tried filling out a form online and haven't heard back in over a weekProduct_Or_Service: XXXXXXXXXOrder_Number: XXXXXXXXDesired SettlementI'd like a partial refund for the difference of the price I paid and the price after the price drop.Respectfully, [redacted]Business Response I apologize - I thought that I had sent a response to this. The Member was contacted on 9/11/15 and the $400 credit was issued on 9/17/15. This issue has already been resolved.Thank you,