BJ'S Wholesale Club (Headquarters)

Sept 25, 2015 I purchased a LG 55" led t.v. for $1,199.99 plus the protectionplus warranty for $119.99. July 9, 2015 I called the warranty dept and put a claim in because my t.v. was shutting off and had dark shadows around the corners and the middle of the set. The service man came out July 16, 2015 and said parts needed to be ordered because he didn't have them available. I got an email a week later saying the parts weren't available and to choose a new t.v. Then a few days later another email was sent saying the t.v. wasn't available and a check in the amount of $1,283.99 was to be sent out and reach me by Aug 6, 2015. The check never came. When I called to find out what happened they said when they checked my address with the postal service it wasn't correct. So I asked what did they have on file they said [redacted] H [redacted] apt [redacted] and phone number XXX-XXX-XXXX. Both of the address and phone number was incorrect. And I had already updated all that info. And was also told the check never went out the first time because the address wasn't correct with the postal service when they verified it with the postal service. Not to mention no one called or emailed me about this discrepancy. So again the address and phone number was updated and I was told the check would be sent out that day. Again I waited another 10 to 15 days and nothing. I called again and spoke with [redacted] a supervisor and he assured me I would receive what was promised and if I had any issues after this to call him back. Nothing happened so I went into BJ's and spoke with a manager there and he called the warranty dept himself and the warranty dept agreed to send the check to the store and it would be there in a weeks time via certified mail. Sunday Sept XX XXXX we went back to BJs and nothing. I purchased a product in 2012 and it's now 2015 and that product isn't working now. I just want my t.v. repaired or replaced like promised.Product_Or_Service: LG 55" led T.V.Order_Number: XXXXXXXXAccount_Number: XXXXXXXXDesired SettlementI would like my replacement t.v.Business Response Hello:The Check that was being mailed was consistently being returned as un-deliverable. The Check is now being sent to the Club by overnight delivery and will be there tomorrow for the Member to pick up.Someone from Warranty will be reaching out to the Member with this information so that she knows where her check will be.They should also be able to provide a tracking number tomorrow as well.We apologize for the delay in getting the Check out to you and this was the only way that we could guarantee delivery by having it sent directly to the Club. Thank you for your patience.Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)

This issue has been going on since July 29, 2015 when BJ's told me I had $30.75 rewards refund coming to me because my husband and I canceled the BJ's MasterCard. Since that time I have called at least twice in August, twice in September plus sent an email. I was told on September 23, 2015 that a gift card would be sent for that amount. I called Member Care Services again today (10.07.2015) and the person said to call back again in 3 or 4 business days. I called the corporate office and have left two messages. I was told my call would be returned in 30 minutes and that has not happened. BJ's is the one who informed me of a Rewards refund of $30.75. I was told the Rewards Department knows we are due the refund. I have been a member with BJ's Wholesale Club for 26 years. This constant calling has not settled the issue. Can you help me? Thank you.Desired SettlementI would like a gift card sent to me for $30.75 without further delay.Business Response This issue is still being worked on. Looking at Member Care's records - I am not seeing where a GC was promised to be issued to the Member. I will have a Member Care Supervisor reach out to the Member to let her know the status of this issue and to see if we are able to send a GC or if this is already with our IT department being processed.Thank you,Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)I received an email from BJ's Wholesale Club Friday, October 30, 2015 indicating they would send the gift card within 5 to 7 business days. I selected "Yes" but have been told before they would send it within 5 to 7 business days. The promise of a gift card was done verbally over the telephone as my communication with BJ's Member Care Services has been done by telephone with the exception of one email I sent to them. I hope BJ's will honor their promise this time.

We (my husband [redacted] and me [redacted]) bought a watermelon from you a few days before July [redacted] weekend.We ate half of it on July [redacted] toward the late afternoon. We went for a walk. I started complaining about a pain in my left arm and running down into my fingers. I started getting stiff joints not only in my hand and arm, but my foot. I could hardly walk from the pain and swelling in my foot. My husband had the same effects. It continued to become worse and we just needed to get home. Our fingers swelled so bad, we struggled to get our wedding rings off. My left arm spasms have left my arm in pain and can not use my left arm from the spasms and joint pain. It is now July [redacted] Our Wedding Aniversary. We are home instead of celebrating. I have contacted BJS where we bought the watermellon and the manager over there [redacted] couldn't care less about us being poisoned by the watermelon. She just said bring it back and will give you our money back. Give our money back? What about the condition my husband and I am in and the affects and after affects down the line. We are in pain in all our joints and still having problems with swelling, aches and pains and spasms. We can not function to our normal capticity. Refund I said? What about what it has done to our bodys and what about what will happen down the line? She said, there is nothing we can do. Bring it back and we will give you your money back. I told her I was contacting the FDA tomorrow and saved 1/2 the watermelon. If my husband and I both had reactions at the same time and are still having symptoms and reactions as of the next day after eating the watermelon. NO it was no other food. Thats all we ate. It was the watermelon and we are still having the same problem the next day.Abnormal Spasms in our musclesSwelling in the tissues, joints and extremetiesJoint pain and stiffnessGastro painHeadachesMuscle SpasmsFatiqueHeadachesIf BJS wants to dismis this and not have any concern of the food they sell, this is a big problem. My husband and I want to know what was in the melon and why we had such a bad reaction. We want to be taken care of for what has happened and the affect of what has happened and what ever happens in a later reaction to what just happened. Someone has to be responsible and it begins with the one who marketed the product (Food). BJS Watermelon... check out the left over watermelon we saved to see for yourself. Please DO NOT LET ANY ONE ELSE SUFFER FROM THIS. WE HAVE JOBS AND FAMILYS WHO NEED US. THIS IS TO MUCH PAIN TO EXPERIENCE.Please get back to us. Sincerely [redacted] And [redacted]Product_Or_Service: Watermelon[redacted] XXXXXPhone: XXXXXXXXXXDesired SettlementStated Above.Restitution of Mind, Body, Health Care. Need answers to what is in Watermelon and what that hurt us?Have more concern than just giving our money back. Have concern, care for not just us but all those that purchased your item.Business Response Someone from our Risk Department is opening a file based on the information given in the above complaint. They will be attempting to contact the Member today to try and resolve this issue.We apologize for any inconvenience this has caused and hopefully this can be resolved to your satisfaction.If I receive additional information,I will send that over as well.Thank you,Consumer Response The risk management did call, but nothing came of it. They did not follow up or proceed to make good in any manner. The claim still exists for damage to me and my husband. We suffered from your product and it was never made right for the damage we suffered from the product we bought. No we do not have the manufactures number and have not contacted them. We would think you would have taken care of all this, considering you were the provider and seller to us. We got hurt from purchasing your product and you knowing it? It just goes from one letter to another and a game of not addressing the problem or ever finding out why we had a problem with our health and issues to find out why we were effected. It would be best to solve this problem and not delay any further in getting lost in emails and phone calls. My blood test came back and found I was dehydrated from the loss of running to the bathroom from being sick from the watermelon. Changes in my blood with Vit D, Anemia, loss of Vit Bs... exhaustion from being sick from melon. I have had problems ever since I ate your watermelon. Having problems with exhaustion, stomach, intestine and muscle spasms since that day. I am going to seek a consultation from a lawyer. That watermelon caused problems from day one and I have noted and have sought medical attention since. I feel you should have taken the initiative in helping my husband and I to help us with the medical issues we faced since eating that melon and yet we were never offered any help to which we faced and face. This is not right and is sad. All BJ's wanted to do is refund us our money on the melon and have us disappear like it never happened. This can not happen. It did happen and it did affect us. Final Business Response [redacted] the key account manager from [redacted] (The Vendor) was made aware of the complaint. He emailed our Risk Management Department on 8/17/15 and said that [redacted]from their food safety team reached out to the member but had not heard back from her. I do not have a telephone number for him but [redacted] can be reached via email at: [redacted].com. Risk Management suggests that the Member continue to work with the vendor to resolve her issue. BJ's has done all we can and the Vendor is attempting to resolve with the Member but there seems to be phone issues and not being able to contact each other. Maybe by using the email address given for [redacted], the Member will have an easier time reaching them for assistance in resolving this issue.Thank you,

I placed an order on BJs.com- order number XXXXXXXX was for 8 units ofUniden UDR744 Digital Wireless Surveillance Video System(BJ's)Product ID: XXXXXXXXXThey were purchased at $179.99 per piece, after 1-2 weeks the price dropped to $129.99. Soon after I saw this price drop and requested a reimbursement for the difference - per BJ's policy. The rep I spoke with said he'll submit the request and he'll get back to me within a day or 2. I never heard back from him. A few days later(perhaps a week or so) I called back and was told that they won't reimburse me due to my reimbursement request having been filed just (perhaps a day or two) past the allotted 30 day time-frame for price-drop reimbursements requests. At that point I requested to speak with a supervisor. After explaining the entire story how the price-drop occurred only 1-2 wks after my purchase etc. the he supervisor assured me that she will have the correct department contacted and issue a reimbursement for the difference. I specifically requested she contact me to confirm etc. and she promised she'd do that -but she never did. I waited a week or so then realized that even speaking to and outright requesting a 'confirmation' email from a SUPERVISOR was useless, I attempted to make contact via email directly by filling out a form on BJS.com but guess what happened? Nothing! To recap-I made a purchase and a short time later the price dropped, in accordance with Bj's policy I requested a partial refund for the difference and was told "we will issue a refund...I'll contact you within 48hrs". Upon not hearing back I called again and was told they won't issue a refund because I called just past 30 days of the purchased date. I requested a supervisor who then assured me that it'll be taken care of and acknowledged my request for an email confirmation she even apologized that the original rep never followed-up but she herself never emailed me! I tried filling out a form online and haven't heard back in over a weekProduct_Or_Service: XXXXXXXXXOrder_Number: XXXXXXXXDesired SettlementI'd like a partial refund for the difference of the price I paid and the price after the price drop.Respectfully, [redacted]Business Response I apologize - I thought that I had sent a response to this. The Member was contacted on 9/11/15 and the $400 credit was issued on 9/17/15. This issue has already been resolved.Thank you,