Initial Business Response / [redacted] (1000, 10, 2016/11/11) */ November 11, Via Online Complaint System Revdex.com Serving Southwest Missouri SCampbell Avenue Springfield, MO RE: [redacted] - #XXXXXX Dear Revdex.com Serving Southwest Missouri: This is in response to the Revdex.com's electronic mail correspondence dated October 26, regarding the consumer complaint of [redacted] ***We point out that the subject of this complaint is regarding the purchase that [redacted] and [redacted] made from [redacted] not from Big Cedar Lodge, which is why [redacted] is responding to this matterTherefore, we kindly request that you update your records to reflect that this complaint pertains to [redacted] not Big Cedar Lodge, and that any further correspondence regarding this matter should be sent to [redacted] at the following electronic mail address: [redacted] @ [redacted] .com Please also update your records to reflect that [redacted] street mailing address is: [redacted] Boca Raton, FL [redacted] records indicate that [redacted] and [redacted] purchased a timeshare interest in connection with the [redacted] Vacation Club on September 18, In addition to the sales documents and legal disclosures Mrand Mrs [redacted] received at the time of purchase, they also received documentation advising them about the [redacted] Vacation Club and the terms and conditions governing membership and its usage We would remind Mr [redacted] that at the time of purchase [redacted] advised him and Mrs [redacted] regarding the type, location, use of the product being purchased, and their financial obligation associated with the product they were purchasing In Mr***'s correspondence to your office he alleged that he contacted [redacted] to assist him in relinquishing his timeshare interestPlease be advised that [redacted] has no record of receiving any inquiry from [redacted] on behalf of Mr*** [redacted] would also remind Mr [redacted] that within the Owner Beneficiary Agreement in bold sentences right above where he and Mrs [redacted] signed it states the following: "Notice you have the right to cancel this agreement within five (5) days after the date of this agreement..." [redacted] respectfully believes that it was up to Mrand Mrs***, not [redacted] to determine if the purchase they were making best suited them personally and financiallyWe would remind Mr [redacted] that he and Mrs [redacted] were not under any obligation to sign any documentation and could have walked away without purchasing if they felt the product did not suit their vacation needsFurther, as noted above, Mrand Mrs [redacted] were provided the cancellation period consistent with Missouri law [redacted] records do not indicate we received any cancellation notice from Mrand Mrs [redacted] prior to the expiration of the statutory cancellation period [redacted] records indicate that when Mrand Mrs***'s mortgage loan became delinquent, we sent them a series of letters advising of the delinquent status of the account, what needed to be done to bring the account current and the consequences of nonpayment [redacted] records also indicate that Mrand Mrs [redacted] defaulted on the terms of their purchase agreement and promissory note due to non-payment of the amounts owed thereunderAs a result, Mrand Mrs***'s Owner Beneficiary Rights and membership in the [redacted] Vacation Club were terminated from the [redacted] Vacation Club on May 19, While [redacted] believes it is in the right to deny Mr [redacted] any relief in response to his complaint, [redacted] does desire to be responsive and resolve this matterTherefore, as a matter of customer goodwill and not as an admission of any wrongdoing or liability, [redacted] is offering to release Mrand Mrs [redacted] from the purchase agreement they executed on September 18, In addition, [redacted] will instruct any credit reporting agency to whom [redacted] has directly reported credit information regarding Mrand Mrs***'s mortgage loan of September 18, to delete all such information [redacted] offer is being made to Mr [redacted] with the understanding that he and Mrs [redacted] will not be receiving any type of monetary refund and will remain responsible for all financial obligations associated with any credit card that may have been used toward their September 18, timeshare interest purchaseIn addition, Mrand Mrs [redacted] will need to sign [redacted] standard release form Should Mr [redacted] like to accept [redacted] offer, he and Mrs [redacted] will need to submit their written acceptance to: [redacted] Attention: [redacted] , Boca Raton, FL by December 2, Upon notification from Mrand Mrs [redacted] of their acceptance we will prepare the necessary documents that will be sent to them for their signature Should you have any questions please do not hesitate to contact me Sincerely, [redacted] Compliance Specialist [redacted] Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/11/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response from [redacted] I will pay the remainder of the amount and would like [redacted] to close my accountI request some time to gather the amount owed to [redacted]
Initial Business Response / [redacted] (1000, 10, 2016/11/11) */ November 11, Via Online Complaint System Revdex.com Serving Southwest Missouri SCampbell Avenue Springfield, MO RE: [redacted] - #XXXXXX Dear Revdex.com Serving Southwest Missouri: This is in response to the Revdex.com's electronic mail correspondence dated October 26, regarding the consumer complaint of [redacted] ***We point out that the subject of this complaint is regarding the purchase that [redacted] and [redacted] made from [redacted] not from Big Cedar Lodge, which is why [redacted] is responding to this matterTherefore, we kindly request that you update your records to reflect that this complaint pertains to [redacted] not Big Cedar Lodge, and that any further correspondence regarding this matter should be sent to [redacted] at the following electronic mail address: [redacted] @ [redacted] .com Please also update your records to reflect that [redacted] street mailing address is: [redacted] Boca Raton, FL [redacted] records indicate that [redacted] and [redacted] purchased a timeshare interest in connection with the [redacted] Vacation Club on September 18, In addition to the sales documents and legal disclosures Mrand Mrs [redacted] received at the time of purchase, they also received documentation advising them about the [redacted] Vacation Club and the terms and conditions governing membership and its usage We would remind Mr [redacted] that at the time of purchase [redacted] advised him and Mrs [redacted] regarding the type, location, use of the product being purchased, and their financial obligation associated with the product they were purchasing In Mr***'s correspondence to your office he alleged that he contacted [redacted] to assist him in relinquishing his timeshare interestPlease be advised that [redacted] has no record of receiving any inquiry from [redacted] on behalf of Mr*** [redacted] would also remind Mr [redacted] that within the Owner Beneficiary Agreement in bold sentences right above where he and Mrs [redacted] signed it states the following: "Notice you have the right to cancel this agreement within five (5) days after the date of this agreement..." [redacted] respectfully believes that it was up to Mrand Mrs***, not [redacted] to determine if the purchase they were making best suited them personally and financiallyWe would remind Mr [redacted] that he and Mrs [redacted] were not under any obligation to sign any documentation and could have walked away without purchasing if they felt the product did not suit their vacation needsFurther, as noted above, Mrand Mrs [redacted] were provided the cancellation period consistent with Missouri law [redacted] records do not indicate we received any cancellation notice from Mrand Mrs [redacted] prior to the expiration of the statutory cancellation period [redacted] records indicate that when Mrand Mrs***'s mortgage loan became delinquent, we sent them a series of letters advising of the delinquent status of the account, what needed to be done to bring the account current and the consequences of nonpayment [redacted] records also indicate that Mrand Mrs [redacted] defaulted on the terms of their purchase agreement and promissory note due to non-payment of the amounts owed thereunderAs a result, Mrand Mrs***'s Owner Beneficiary Rights and membership in the [redacted] Vacation Club were terminated from the [redacted] Vacation Club on May 19, While [redacted] believes it is in the right to deny Mr [redacted] any relief in response to his complaint, [redacted] does desire to be responsive and resolve this matterTherefore, as a matter of customer goodwill and not as an admission of any wrongdoing or liability, [redacted] is offering to release Mrand Mrs [redacted] from the purchase agreement they executed on September 18, In addition, [redacted] will instruct any credit reporting agency to whom [redacted] has directly reported credit information regarding Mrand Mrs***'s mortgage loan of September 18, to delete all such information [redacted] offer is being made to Mr [redacted] with the understanding that he and Mrs [redacted] will not be receiving any type of monetary refund and will remain responsible for all financial obligations associated with any credit card that may have been used toward their September 18, timeshare interest purchaseIn addition, Mrand Mrs [redacted] will need to sign [redacted] standard release form Should Mr [redacted] like to accept [redacted] offer, he and Mrs [redacted] will need to submit their written acceptance to: [redacted] Attention: [redacted] , Boca Raton, FL by December 2, Upon notification from Mrand Mrs [redacted] of their acceptance we will prepare the necessary documents that will be sent to them for their signature Should you have any questions please do not hesitate to contact me Sincerely, [redacted] Compliance Specialist [redacted] Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/11/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response from [redacted] I will pay the remainder of the amount and would like [redacted] to close my accountI request some time to gather the amount owed to [redacted]