B.K. Chevrolet Reviews (2)
Review: I was interested in a car on their lot. The car was valued at 37,000. They told me my trade in was worth 12,000. I inquired what kind of deal I could get on financing the difference. I filled out papers to inquire about financing, and the sales rep asked me to leave a deposit. I left $500, but before I did I spoke with the rep and manager who was present next to us, and asked if I wasnt going to get the car if I was going to get my money back. They both told me "of course, we are not in the business of keeping your money". With my credit score of 748 they called me next day said the best deal was 5.9%. I then went to another dealership who not only gave me 15,000 on my trade in, but 2.7% on financing so I purchased the car there. I came back to BK Chevrolet and asked for my deposit back. They told me no problem, filled out a paper and said a check will be mailed to me from their main office, and I should have it in a week. Two more weeks passed and when I returned they are now giving me a piece of paper that I have $500 store credit with them towards a purchase of a new car. This is a complete lie and not what they told me when I was handing over the cash. Please help!Desired Settlement: They are trying to keep my money. I spoke to the sales rep and the manager who both at the time told me "we are not in the business of keeping your money" and said I will get the money back no issues if I didnt get the car there. now they are trying to scam me.
Review: I have brought my vehicle to have rear actuators calibrated they informed me they are going to charge me a fee for diagnostic to do the calibration. They informed my vehicle was done later on that afternoon. I did not test out the unit until I got home. Upon testing the unit was operating the same. I made a complaint with the chevy dealership. She informed me to try another dealer. I have done so and the dealership has responded I have electrical issues that there is no voltage to operate the rear heating. I paid for a calibration which could not have happen if there was no voltage there to do so yet they called me and said my calibration was done.Desired Settlement: I paid to have something done that was not done. I had to pay another dealership another diagnostic fee to find out that this could not be done. I would like my money returned to me for services not rendered. I do not understand how a dealership could operate under false pretense and take people money for not servicing their vehicle.