B.K. Chevrolet

Review: I was interested in a car on their lot. The car was valued at 37,000. They told me my trade in was worth 12,000. I inquired what kind of deal I could get on financing the difference. I filled out papers to inquire about financing, and the sales rep asked me to leave a deposit. I left $500, but before I did I spoke with the rep and manager who was present next to us, and asked if I wasnt going to get the car if I was going to get my money back. They both told me "of course, we are not in the business of keeping your money". With my credit score of 748 they called me next day said the best deal was 5.9%. I then went to another dealership who not only gave me 15,000 on my trade in, but 2.7% on financing so I purchased the car there. I came back to BK Chevrolet and asked for my deposit back. They told me no problem, filled out a paper and said a check will be mailed to me from their main office, and I should have it in a week. Two more weeks passed and when I returned they are now giving me a piece of paper that I have $500 store credit with them towards a purchase of a new car. This is a complete lie and not what they told me when I was handing over the cash. Please help!Desired Settlement: They are trying to keep my money. I spoke to the sales rep and the manager who both at the time told me "we are not in the business of keeping your money" and said I will get the money back no issues if I didnt get the car there. now they are trying to scam me.

Business

Response:

[redacted] originally came into our dealership on March **, 2013. After reviewing the vehicle and agreeing to the negotiated price both on new car and his trade value [redacted] left us a deposit of $500, He returned the next day to conclude the purchase process where we gave him some financing options. During reviewing the financial options, [redacted] stated that he would like to explore financing options ,also with his credit union. Afterwards, due to time constraint [redacted] left the dealership; where our staff continued to work with our financial banks to get him other options. At all this time, the vehicle [redacted] left a deposit on was out of retail availability, we could not market it or sell it to another consumer.

After that day we have made numerous attempts via telephone and certified mail to get [redacted] back to our store. [redacted] never called or came back to the store until April [redacted] to tell us that he has purchase a vehicle elsewhere. Our team works very hard on every client to

keep them completely satisfied, but [redacted] never gave us an opportunity to even discuss his concerns. We had the vehicle out of retail availability for almost 3 weeks. Due to this reason our management team has decided to give him full store credit of $500 on a future vehicle purchase for him or anyone else that he might bring in to the store.

Business

Response:

To whom it may concern,

We have responded twice and addressed all of [redacted]'s concerns with our written backup. Unfortunately, our final offer to [redacted] is the same as what we offered him initially. We will give [redacted] a full store credit of his $500 towards a purchase of a new or used vehicle from [redacted] Street Chevrolet as long as we are in business

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They are fully intending to keep the $500 they cohersed out of me with false statements from their sales staff. Knowing their sales techniques and loosing my $500 I will not be coming to their dealership to purchase any new or used vehicle. There is plenty of evidence if searching on google of other people with the same story as mine.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have brought my vehicle to have rear actuators calibrated they informed me they are going to charge me a fee for diagnostic to do the calibration. They informed my vehicle was done later on that afternoon. I did not test out the unit until I got home. Upon testing the unit was operating the same. I made a complaint with the chevy dealership. She informed me to try another dealer. I have done so and the dealership has responded I have electrical issues that there is no voltage to operate the rear heating. I paid for a calibration which could not have happen if there was no voltage there to do so yet they called me and said my calibration was done.Desired Settlement: I paid to have something done that was not done. I had to pay another dealership another diagnostic fee to find out that this could not be done. I would like my money returned to me for services not rendered. I do not understand how a dealership could operate under false pretense and take people money for not servicing their vehicle.

Business

Response:

Customer came in to dealership on 12.**.2013 and requested to have rear havoc programmed and calibrated and was told about 149.95 charge and signed the repair order. When was done was also told could be further issue but would need further time to diagnose vehicle. Customer took car out of the service department. From then I haven’t heard from the customer and I am the service Manager and have been hear for 4 years and would never tell someone to bring it to another dealership.

But the original repair order signed by the customer and he wanted this done on the vehicle which we performed as per customer request, This vehicle has never been in the dealership and is a 2004 truck with 121,353 miles on the truck and we don’t know the past history of repairs done to the truck on the outside. That was the only thing we charged the customer and provided him with the service he requested and signed for. We told customer after that repair would need further time and customer took truck out of the service department. The fee he was charged for was for what he requested nothing additional.

I am attaching signed repair order with customer request we write down a complaint or request on the repair order and the customer signs off on the receipt.

Thank you

Service Manager