BK Heating & Cooling, Inc.

Mr***:Thank you for your response to my complaint I did not contact Arizona Cold Air to let you know there was a problem with my service because I did feel taken advantage of during my service call I felt Arizona Cold Air would not take my case seriously if I contacted them
That is why I filed a claim with the Revdex.com and the Attorney General's office after I received a second opinion from another air conditioner company and they found nothing wrong with my air conditioner When the representative from *** *** was here, he conducted a sniff test of our system and did a visual inspection He found no visual oil streaks on the coils and no oil in the drain pan His sniff test also produced no results that there was a leak in the system I would ask that you provide records of pictures of the oil streaks in our system and also a copy of the sniff test that was done by your technician Your company would benefit financially if I agreed to pay the $1,cost of the labor for the repair Your response to my complaint proves that I made the right decision in filing my claims I still feel Arizona Cold Air is not looking out for their customers *** ***

Dear Sir or Madam, Ms [redacted] felt we would not take her seriously if she called with concerns about our service. We take all customers seriously. I would had come out personally to reinspect her unit to verify or discredit my technician's diagnoses. We did not take pictures of the oil streaks or do an electronic leak test if oil is present. This was not a normal practice for our company. I have never had an issue like this with any technicians.  I have talked with Chris extensively about this service call. I am unclear how to respond in a manner that will be acceptable to Ms [redacted]. I have had a meeting with all our technician to have them include photos of the presences of oil and results of electronic leak test on all future leak diagnosis.  I appreciate Ms [redacted] bringing her concerns to my attention. It has improved our documentation process on all service calls.  Thank you,Mark G[redacted]