B&L Appliance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

[redacted] , In response to CID [redacted] : The stove was repaired to the customer satisfactionAt [redacted] Appliances are service goal is excellence and always putting the customer first [redacted] believes in providing great customer service .We strongly believe that our customers should have the ability to reach us at all times.There is always a company representative to answer calls between the hours of 8am to 5pmAfter hour calls are routed to the companies after hour cell phone[redacted] take prides in the quality work they perform by always doing a follow up call with all their customers.We treat all our calls from our customers as emergenciesOur highly qualified service technicians triage to determine the urgency and to diagnosis all problems.At [redacted] Appliances we believe in safety at all times, if any of our appliances can not be repaired, we replace

[redacted] , In response to CID [redacted] : The stove was repaired to the customer satisfaction At [redacted] Appliances are service goal is excellence and always putting the customer first [redacted] believes in providing great customer service We strongly believe that our customers should have the ability to reach us at all timesThere is always a company representative to answer calls between the hours of 8am to 5pm After hour calls are routed to the companies after hour cell phone [redacted] take prides in the quality work they perform by always doing a follow up call with all their customersWe treat all our calls from our customers as emergencies Our highly qualified service technicians triage to determine the urgency and to diagnosis all problemsAt [redacted] Appliances we believe in safety at all times, if any of our appliances can not be repaired, we replace

[redacted],
In response to CID [redacted]: The stove was repaired to the customer satisfaction
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At ** * Appliances are service goal is excellence and always putting the customer first.
** * believes in providing great customer service We strongly believe that our customers should have the ability to reach us at all timesThere is always a company representative to answer calls between the hours of 8am to 5pm.
After hour calls are routed to the companies after hour cell phone** * take prides in the quality work they perform by always doing a follow up call with all their customersWe treat all our calls from our customers as emergencies.
Our highly qualified service technicians triage to determine the urgency and to diagnosis all problemsAt [redacted] Appliances we believe in safety at all times, if any of our appliances can not be repaired, we replace

[redacted], In response to CID [redacted]: The stove was repaired to the customer satisfaction. At ** * Appliances are service goal is excellence and always putting the customer first. ** * believes in providing  great customer service .We strongly believe that our customers...

should have the  ability to reach us at all times.There is always a company representative to answer  calls between the hours of 8am to 5pm. After hour calls are routed to the companies after hour cell phone.** * take prides in the quality work they perform by always doing a follow up call with all their customers.We treat all our calls from our customers as emergencies. Our highly qualified service technicians triage to determine the urgency and to diagnosis all problems.At [redacted] Appliances we believe in safety at all times, if any of our appliances can not be repaired, we replace.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: Horrible service. They never answer their phone. They have schedule so many delivery times with me and then not shown up and when I call to ask where they are they do not know who I am or have me scheduled for a delivery. I had an oven delivered and the man who came made me feel extremely uncomfortable and I would not allow him into my apartment with the exterior door shut. They keep blaming their coworkers for their terrible service but there is clearly no system or management in place. They installed an oven for me which broke that evening and now more than a week later no one will come to fix it. I called to schedule a time for a repair man to come 3 times but they refused to set anything, then sent someone over without calling and yelled at me for not being home and told me no one would come fix THEIR mistake now. The oven they installed that DOES NOT WORK smells like gas and I am very concerned about it, but they will not send anyone to fix it. I have tried so many times to speak with anyone at the shop to fix it but they are the most incompetent, rude, and lazy people I have ever spoken with. Multiple times they have to,d me they are too tired to come fix it, or it is too early in the morning to do anything. I spoke to my landlord and he will not use this business anymore, but it is their product and their responsibility to fix it. NEVER use this business.Desired Settlement: I just need someone to fix the oven they installed. It stopped working less than 5 hours after they installed it. I am very concerned that there is a problem with the gas because it does not work. I already spoke to my gas company about this. I just don't understand how they can treat their customers in this way. I have never experienced such terrible customer service in my life. I am also contacting a lawyer about this.

Business

Response:

[redacted], In response to CID [redacted]: The stove was repaired to the customer satisfaction. At [redacted] Appliances are service goal is excellence and always putting the customer first. [redacted] believes in providing great customer service .We strongly believe that our customers should have the ability to reach us at all times.There is always a company representative to answer calls between the hours of 8am to 5pm. After hour calls are routed to the companies after hour cell phone.[redacted] take prides in the quality work they perform by always doing a follow up call with all their customers.We treat all our calls from our customers as emergencies. Our highly qualified service technicians triage to determine the urgency and to diagnosis all problems.At [redacted] Appliances we believe in safety at all times, if any of our appliances can not be repaired, we replace.