Initial Business Response / [redacted] (1000, 5, 2015/08/19) */ Response to the grading and painting for [redacted] The rough grade was completed with a failed inspection report from the cityThe grading company is scheduled to be out in the area today August 19/to rectify the failed partsOnce the touch up has been completed a re-inspection will be called in by the trade to the city of EdmontonOnce that has been completed the certificate of grading will be released to Homexx and then transferred to the customerThe customer has one year to finish the landscaping from the date of the completed rough grade certificate The painting of the house is in processThe railing still requires finishingThis is scheduled out between now and by the middle of next week [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank youWe have received the approval and certificate for the rough grade todayWe are now just waiting on the railing to be painted which I hope will also be done soon Thank you
Initial Business Response /* (1000, 14, 2016/05/19) */
Homexx has reviewed client concerns, and has previously been in touch with client to discuss and inform clients of warrantable and non warrantable items as well as items included and not included in purchase All warrantable items have all
been addressed however, as a gesture of good will Homexx will schedule a home visit with a service team member to confirm findings
Homexx is committed to meeting and exceeding ANHW and building code guidelines at time of building and through the service period
Initial Consumer Rebuttal /* (3000, 16, 2016/05/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate the delayed response; however, I was promised my problems would be addressed on my one year gold key service which now have been almost years laterThe only non warranted thing they explained would not be touched is the garage pad cracks in the concreteThere was no correspondence in regarding the other outstanding items once I did a final walk through with don and the construction managerI was told to call and rebook for a few things and they also said they would get their warrenty coordinator to contact me to set up some times but I never heardI tried numerous times myself I was promised to be satisfied with my service and the quality of work has lacked in many areasI would appreciate it if homexx would call immediately to book an appointment to address these issuesI don't think it will happen soon as I been told they would call back after the numerous messages but no calls or emails
Final Consumer Response /* (4200, 20, 2016/05/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thanks! Really looking forward to hearing from homex
Final Business Response /* (1000, 22, 2016/05/31) */
We received a notice again on the above noted file saying we still need to respond however we have responded twice Can you double check to see on your side everything was received ok with respect to your end and this hopefully is just an automated report We have been in contact with the client and as a gesture of goodwill have set an appointment with her to review her questions for tom Thursday June 1/
A Homexx representative visited the site several weeks ago to examine the site. The representative informed the customer that Homexx would need to contact *** *** (The survey company that set the garage elevation) as Homexx does not set the elevations, and the city regarding the potential garage issue. The customer informed the representative that *** had already done site visits and also claimed the garage was too low. After meeting with ***, Homexx was informed that the garage was precisely where it was supposed to be in terms of elevation and placement (according to the rough grade and final grade surveys). *** also informed Homexx that the customer must had been mistaken because they had never done a site visit and the *** employee that the customer mentioned is strictly office staff. The Homexx representative then contacted the City of Leduc grading department to discuss the customers claim that the City also confirmed the garage was too low. After talking with both City inspectors it was apparent the customer was again mistaken. Both City representatives denied saying the garage was to low and one even went as far as to say in could have been set a foot lower. The City representative did say that it would have been easier if we had allowed more room on the sides of the garage in order to allow the dirt to be built up higher but also there could potentially be other ways in achieving a similar result by making changes to the final gradeThis was also not a point of concern for the client as they indicated to Homexx representative that it drains well on the sides. Homexx next step was to review the survey results from the rough grade (performed by Homexx contractor and the final grade (performed by customer hired trade) against the engineered designed plot plan. The findings were a bit confusing as the garage pad elevation was almost exactly to the hundredth of a meter of where it was designed. The rough grade was between 3-inches below final) design grade to allow for black dirt at final grade. The final grade, after black dirt and sod, ended up being between 1.25-inches below final engineered designed grade. The only explanation for this is the contractor who performed the final grade decided to alter the rough grade, deviate from the design elevations, and created their own grading elevation points. The Homexx representatives main concern over grading was between the fence and garage; however, the customer told the representative that was not an issue, that it drains well, and was even better before she built up the dirt along the fence with the soil from the post holes To sum up… Homexx had built the garage at the correct elevation and according to plan. Everything was built in accordance with what the City approved in the development and building permits. The issues for which the customer has failed in obtaining a final grade approval was a result of improper grading performed by the customers hired trade after possession. As a gesture of good will Homexx is willing to alter the garage in a way that could solve some of the customers final grading problems as long as she is happy with it at Homexx’s expense of around $900. We have called the customer multiple times asking her to call back so we can quickly and accurately discuss her issue and how Homexx can potentially help answer questions to avoid anymore confusion and how Homexx can potentially assist as a gesture of goodwill. The customer refuses to call back and has recently emailed our service to inform us she will not correspond over the phone As for the mould inside the garage, nothing has changed from previous inspection’s. There is no water entering the garage from the outside. The mould could be caused by several factors including but not limited to; - running a non-vented gas heater inside the garage - heating your car inside the garage and not properly letting it vent afterward -etcMoisture is coming from the inside and not being allowed to escape. Homexx did not insulate or drywall the garage and cannot speak with certainty whether that could be an issue alsoHomexx has inspected for leaks to the roof and siding and have found there to be none. Also it does not in any way appear to be entering do to grading issues either
Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** ## need to add: all moisture still moving to the west side of the garage where it has already been graded and sod laid Moisture just sits in the grass Will be sending pictures t the City of Leduc as soon as we have a good rainfall
Initial Business Response /* (1000, 5, 2015/08/19) */
Response to the grading and painting for [redacted]The rough grade was completed with a failed inspection report from the cityThe grading company is scheduled to be out in the area today August 19/to rectify the failed
partsOnce the touch up has been completed a re-inspection will be called in by the trade to the city of EdmontonOnce that has been completed the certificate of grading will be released to Homexx and then transferred to the customerThe customer has one year to finish the landscaping from the date of the completed rough grade certificate
The painting of the house is in processThe railing still requires finishingThis is scheduled out between now and by the middle of next week
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/08/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank youWe have received the approval and certificate for the rough grade todayWe are now just waiting on the railing to be painted which I hope will also be done soon
Thank you
Homeowner has contacted Homexx with respect to the garage moisture which Homexx did send out a tech multiple times to investigate and the results of the investigation, which has been explained to client, was due to the insulation and drywall application which was completet by homeowner supplied
trade or homeowner themselves after possession.? There? was no evidence of leaking or water entering the garage.? With respect to the grading Homexx was notified of this by the client on June 29,which Homexx is investigating
Initial Business Response / [redacted] (1000, 5, 2015/08/19) */ Response to the grading and painting for [redacted] The rough grade was completed with a failed inspection report from the cityThe grading company is scheduled to be out in the area today August 19/to rectify the failed partsOnce the touch up has been completed a re-inspection will be called in by the trade to the city of EdmontonOnce that has been completed the certificate of grading will be released to Homexx and then transferred to the customerThe customer has one year to finish the landscaping from the date of the completed rough grade certificate The painting of the house is in processThe railing still requires finishingThis is scheduled out between now and by the middle of next week [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank youWe have received the approval and certificate for the rough grade todayWe are now just waiting on the railing to be painted which I hope will also be done soon Thank you
Initial Business Response /* (1000, 14, 2016/05/19) */
Homexx has reviewed client concerns, and has previously been in touch with client to discuss and inform clients of warrantable and non warrantable items as well as items included and not included in purchase All warrantable items have all
been addressed however, as a gesture of good will Homexx will schedule a home visit with a service team member to confirm findings
Homexx is committed to meeting and exceeding ANHW and building code guidelines at time of building and through the service period
Initial Consumer Rebuttal /* (3000, 16, 2016/05/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate the delayed response; however, I was promised my problems would be addressed on my one year gold key service which now have been almost years laterThe only non warranted thing they explained would not be touched is the garage pad cracks in the concreteThere was no correspondence in regarding the other outstanding items once I did a final walk through with don and the construction managerI was told to call and rebook for a few things and they also said they would get their warrenty coordinator to contact me to set up some times but I never heardI tried numerous times myself I was promised to be satisfied with my service and the quality of work has lacked in many areasI would appreciate it if homexx would call immediately to book an appointment to address these issuesI don't think it will happen soon as I been told they would call back after the numerous messages but no calls or emails
Final Consumer Response /* (4200, 20, 2016/05/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thanks! Really looking forward to hearing from homex
Final Business Response /* (1000, 22, 2016/05/31) */
We received a notice again on the above noted file saying we still need to respond however we have responded twice Can you double check to see on your side everything was received ok with respect to your end and this hopefully is just an automated report We have been in contact with the client and as a gesture of goodwill have set an appointment with her to review her questions for tom Thursday June 1/
A Homexx representative visited the site several weeks ago to examine the site. The representative informed the customer that Homexx would need to contact *** *** (The survey company that set the garage elevation) as Homexx does not set the elevations, and the city regarding the potential garage issue. The customer informed the representative that *** had already done site visits and also claimed the garage was too low. After meeting with ***, Homexx was informed that the garage was precisely where it was supposed to be in terms of elevation and placement (according to the rough grade and final grade surveys). *** also informed Homexx that the customer must had been mistaken because they had never done a site visit and the *** employee that the customer mentioned is strictly office staff. The Homexx representative then contacted the City of Leduc grading department to discuss the customers claim that the City also confirmed the garage was too low. After talking with both City inspectors it was apparent the customer was again mistaken. Both City representatives denied saying the garage was to low and one even went as far as to say in could have been set a foot lower. The City representative did say that it would have been easier if we had allowed more room on the sides of the garage in order to allow the dirt to be built up higher but also there could potentially be other ways in achieving a similar result by making changes to the final gradeThis was also not a point of concern for the client as they indicated to Homexx representative that it drains well on the sides. Homexx next step was to review the survey results from the rough grade (performed by Homexx contractor and the final grade (performed by customer hired trade) against the engineered designed plot plan. The findings were a bit confusing as the garage pad elevation was almost exactly to the hundredth of a meter of where it was designed. The rough grade was between 3-inches below final) design grade to allow for black dirt at final grade. The final grade, after black dirt and sod, ended up being between 1.25-inches below final engineered designed grade. The only explanation for this is the contractor who performed the final grade decided to alter the rough grade, deviate from the design elevations, and created their own grading elevation points. The Homexx representatives main concern over grading was between the fence and garage; however, the customer told the representative that was not an issue, that it drains well, and was even better before she built up the dirt along the fence with the soil from the post holes To sum up… Homexx had built the garage at the correct elevation and according to plan. Everything was built in accordance with what the City approved in the development and building permits. The issues for which the customer has failed in obtaining a final grade approval was a result of improper grading performed by the customers hired trade after possession. As a gesture of good will Homexx is willing to alter the garage in a way that could solve some of the customers final grading problems as long as she is happy with it at Homexx’s expense of around $900. We have called the customer multiple times asking her to call back so we can quickly and accurately discuss her issue and how Homexx can potentially help answer questions to avoid anymore confusion and how Homexx can potentially assist as a gesture of goodwill. The customer refuses to call back and has recently emailed our service to inform us she will not correspond over the phone As for the mould inside the garage, nothing has changed from previous inspection’s. There is no water entering the garage from the outside. The mould could be caused by several factors including but not limited to; - running a non-vented gas heater inside the garage - heating your car inside the garage and not properly letting it vent afterward -etcMoisture is coming from the inside and not being allowed to escape. Homexx did not insulate or drywall the garage and cannot speak with certainty whether that could be an issue alsoHomexx has inspected for leaks to the roof and siding and have found there to be none. Also it does not in any way appear to be entering do to grading issues either
Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** ## need to add: all moisture still moving to the west side of the garage where it has already been graded and sod laid Moisture just sits in the grass Will be sending pictures t the City of Leduc as soon as we have a good rainfall
Initial Business Response /* (1000, 5, 2015/08/19) */
Response to the grading and painting for [redacted]The rough grade was completed with a failed inspection report from the cityThe grading company is scheduled to be out in the area today August 19/to rectify the failed
partsOnce the touch up has been completed a re-inspection will be called in by the trade to the city of EdmontonOnce that has been completed the certificate of grading will be released to Homexx and then transferred to the customerThe customer has one year to finish the landscaping from the date of the completed rough grade certificate
The painting of the house is in processThe railing still requires finishingThis is scheduled out between now and by the middle of next week
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/08/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank youWe have received the approval and certificate for the rough grade todayWe are now just waiting on the railing to be painted which I hope will also be done soon
Thank you
Homeowner has contacted Homexx with respect to the garage moisture which Homexx did send out a tech multiple times to investigate and the results of the investigation, which has been explained to client, was due to the insulation and drywall application which was completet by homeowner supplied
trade or homeowner themselves after possession.? There? was no evidence of leaking or water entering the garage.? With respect to the grading Homexx was notified of this by the client on June 29,which Homexx is investigating