Black Automotive Group, Inc.

From: *** *** *** *** Sent: Monday, December 08, 3:PMTo: Kelly MaceSubject: ID ***To Whom it May Concern, Spoke with our Service Manager about this complaint about there being damage on the bumpers at the time
of deliveryThe Manager stated that it was not brought to the attention at the time of delivery and that only after some time did the consumer bring up the damageThe factory will not cover this under warranty, as they can or can not verify when and how the damage was doneNothing was ever mentioned or documented about any damage on the vehicle at the time of deliveryWe would be more then happy to make some adjustments to the labor rate if the customer wants to pay to have the damages fixedThanks and have a great day. Kerry K***GM

Review: Bumper on my 2014 Dodge Ram truck has to bent spots om front bumper. Went over to body shop, and they looked at it and said it it could have happened during transportation. Service manager declined to cover issue stating I had hit something. Pictures were taken at black body shop.Desired Settlement: Think I should have my front bumper fixed the truck comes with bumper to bumper coverage 3yr or 36,000 miles already had a few issues that service has been working on.

Business

Response:

From: [redacted] Sent: Monday, December 08, 2014 3:17 PMTo: Kelly MaceSubject: ID [redacted]To Whom it May Concern, Spoke with our Service Manager about this complaint about there being damage on the bumpers at the time of delivery. The Manager stated that it was not brought to the attention at the time of delivery and that only after some time did the consumer bring up the damage. The factory will not cover this under warranty, as they can or can not verify when and how the damage was done. Nothing was ever mentioned or documented about any damage on the vehicle at the time of delivery. We would be more then happy to make some adjustments to the labor rate if the customer wants to pay to have the damages fixed. Thanks and have a great day. Kerry K[redacted]GM.