Black Belt Martial Arts Center

Response to Complaint-Revdex.com Complaint ID [redacted] ( [redacted] ) [redacted] *is on a 12-month self-renewal program with a 60-day cancellation option (see attached)There are no terms on the agreement that we, as a business, are required to hold her programHowever, because we are a family operated business and understand summer situations, we allow summer hold as long as written notice is provided ahead of time [redacted] sent an email asking for her program to be held, but did not specify what monthsI replied asking which months and she said June, l held JuneShe later responded that she was back but wanted to know if we offered scholarships and I replied noI also asked her to please confirm when she would be returning to class so I would know what to do with her program and she never replied [redacted] (her care provider) never reached out until she was charged for ***'s program in July (which I was never asked to hold)I spoke with [redacted] on the phone and told her, since she was charged, I would hold August and September (and [redacted] could attend in September since she paid for July)Once the October payment went through, [redacted] called yelling at me againEven though we already agreed that [redacted] would attend in September and then that would make up for the payment in JulyNow, she wants to be refunded for two months of payments because [redacted] didn't attendHer agreements states that she is to pay for classes regardless of whether [redacted] attends and she also has a day cancellation clause that needs to be fulfilled, however, I told her I would waive it for her but I wouldn't refund the two payments (July and October) she is asking for because I would credit those for the day cancellation paymentsI think that is more than fairI have over accounts to handle, and she expects me to call her every month to check inIt's as simple as her letting me know what to do with her program, but she waits until after the payments are deducted (when they are contracted to do so) and then calls me and complains.As I stated earlier, I have cancelled ***'s program and am crediting the July and October payments as the 60-day cancellation paymentsShe will no longer be charged, but I don't believe it's fair for me to have to refund her.I have attached copies of all of the email exchanges as well as her agreement.Thank you for your time

I am the guardian for *** ***, a student at Black Belt Martial Arts Center (BB Mac)I was charged for two months of service at $each (July and October), even though I told them that ***'s mother could pay for the program any longer I said that she has never gone to BB Mac in the summer so the July charge was unfairI said that we would get back to them about the fall after I talked to her motherI thought it would be better to talk to her in person so I waited but just emailed her and she said that she cannot afford it
Marilyn signed up *** for July and charged me for it on the basis of this confusing email conversation with ***
She did not get a clear "yes" or "no" from ***, so, rather than emailing her again or emailing or calling me to get one, she signed her up and charged me, even though *** has never gone in the summer before and didn't say clearly that she was going to resume thenThen she charged me for a second month, based on the same confusing email

Response to Complaint-Revdex.com Complaint ID [redacted] ([redacted]. is on a 12-month self-renewal program with a 60-day cancellation option (see attached). There are no terms on the agreement that we, as a business, are required to hold her program. However, because we are a family operated business...

and understand summer situations, we allow summer hold as long as written notice is provided ahead of time. [redacted] sent an email asking for her program to be held, but did not specify what months. I replied asking which months and she said June, l held June. She later responded that she was back but wanted to know if we offered scholarships and I replied no. I also asked her to please confirm when she would be returning to class so I would know what to do with her program and she never replied. [redacted] (her care provider) never reached out until she was charged for [redacted]'s program in July (which I was never asked to hold). I spoke with [redacted] on the phone and told her, since she was charged, I would hold August and September (and [redacted] could attend in September since she paid for July). Once the October payment went through, [redacted] called yelling at me again. Even though we already agreed that [redacted] would attend in September and then that would make up for the payment in July. Now, she wants to be refunded for two months of payments because [redacted] didn't attend. Her agreements states that she is to pay for classes regardless of whether [redacted] attends and she also has a 60 day cancellation clause that needs to be fulfilled, however, I told her I would waive it for her but I wouldn't refund the two payments (July and October) she is asking for because I would credit those for the 60 day cancellation payments. I think that is more than fair. I have over 400 accounts to handle, and she expects me to call her every month to check in. It's as simple as her letting me know what to do with her program, but she waits until after the payments are deducted (when they are contracted to do so) and then calls me and complains.As I stated earlier, I have cancelled [redacted]'s program and am crediting the July and October payments as the 60-day cancellation payments. She will no longer be charged, but I don't believe it's fair for me to have to refund her.I have attached copies of all of the email exchanges as well as her agreement.Thank you for your time.