May 14, Revdex.com Dispute Resolutions Revdex.com Viewridge Ave, #San Diego, Ca Re: Case #*** *** *** The above named customer, *** *** came in our store to purchase a light hardwood flooring on November 3, our Salesman told her that when you
pick out a light floor the diversity in color range would be more noticeable because each tree is differentAfter looking at the flooring samples the customer kept going back to the hickory and was told that it has high variation On November 5, the hardwood flooring was picked up and taken home to her houseOn November 10, came back in the store and said that the wood was a mix of dark and light colors and did not like it, She showed pictures to our salesman and was explained that hickory has light and dark colors just like they talked about when she purchased the materialShe was told to bring back the unopened boxes and we would take them back for a refund, However she informed us that she installed all of it and was told we can’t do anything after it is installedOut of good faith the manufacture was going to give here a couple of boxes at no charge to change out some boards she did not like but she declined During that time she filed a credit card dispute with Master Card. Master Card sent us a chargeback notification and we did not dispute it and the customer received a credit on December 16, for the full amount of $3, It is up to the home owner and installer to inspect all flooring before it gets installedUse Constitutes Acceptance Respectfully, *** *** Belmont Carpets & Wood Flooring
May 14, Revdex.com Dispute Resolutions Revdex.com Viewridge Ave, #San Diego, Ca Re: Case #*** *** *** The above named customer, *** *** came in our store to purchase a light hardwood flooring on November 3, our Salesman told her that when you
pick out a light floor the diversity in color range would be more noticeable because each tree is differentAfter looking at the flooring samples the customer kept going back to the hickory and was told that it has high variation On November 5, the hardwood flooring was picked up and taken home to her houseOn November 10, came back in the store and said that the wood was a mix of dark and light colors and did not like it, She showed pictures to our salesman and was explained that hickory has light and dark colors just like they talked about when she purchased the materialShe was told to bring back the unopened boxes and we would take them back for a refund, However she informed us that she installed all of it and was told we can’t do anything after it is installedOut of good faith the manufacture was going to give here a couple of boxes at no charge to change out some boards she did not like but she declined During that time she filed a credit card dispute with Master Card. Master Card sent us a chargeback notification and we did not dispute it and the customer received a credit on December 16, for the full amount of $3, It is up to the home owner and installer to inspect all flooring before it gets installedUse Constitutes Acceptance Respectfully, *** *** Belmont Carpets & Wood Flooring