Black Dawg Sealcoat of Bucks County

Review: The product is defective and/or was improperly installed. Further, the company will not communicate me nor will they resolve the issue after repeated attempts by me. I can provide documentation of our correspondence below.

On 10/11/12 Black Dawg Sealcoat of Bucks County seal coated my driveway. I paid in full at the time of service.

On 1/21/13 I contacted [redacted] of Back Dawg Sealcoat Bucks County via email and informed him that in some areas the sealcoat did not adhere to the driveway. He responded via email and asked that I contact him in April and that he would "make it right"

On 4/19/13 I followed up with [redacted] via email. I got no response.

On 5/3/13 Again I followed up with [redacted] via email. Again no response.

On 5/28/13 I called Steve. He indicated that I was 'already on his list'. He informed me that they would be out on 6/11/13

On 6/11/13 I emailed [redacted] as inquired if they were still coming our as the evening prior we had rain. He responded and informed me that they were backed up and would be out the following week. He responded again informing me that I scheduled for 6/20/13. That date came and went and [redacted] never showed up nor did he contact me.

On 7/8/13 I Emailed [redacted] again and indicated that I had heard from him and asked when he would be coming out. He did not respond.Desired Settlement: I want a refund of $241.15 as I need to pay another company to come and resolve this.

Business

Response:

Have place three calls to ###-###-#### set date to re-do the job with no reply.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I have not gotten any calls from the company. My phone number is ###-###-####. According to their response, they are calling the wrong number.

Regards,

Consumer

Response:

From: Revdex.com of Metro DC and Eastern PA <[email protected]>

Date: Mon, Nov 11, 2013 at 1:02 PM

Subject: Fwd: Complaint Resolved

To: [redacted] <[redacted]>

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Mon, Nov 11, 2013 at 10:05 AM

Subject: Complaint Resolved

To: [email protected]

Good Morning -

I logged into the Revdex.com website intending to mark a complaint as resolved, but I was unable to. Can you mark the issue as resolved or give me instructions on how to do so? This is in reference to complaint# [redacted].

Thanks