Black Dawg Sealcoat of Fredericksburg

Yesterday, I spoke with the gentleman who sent in a request for an estimate down in [redacted] **I do recall the request and I did call him and left a voice mail message to say that we do no service that locationHowever, he did not get the messageRegardless I apologized for the confusionWe have a sister franchise in the Richmond area that services his location so I offered to refer him to Jet-Black, but the customer had already arranged for service elsewhereThe conversation went well and he was fine with my explanationI don’t know why he did not get the voice mail, but I believe that he didn’t get itIt fell thru the cracks and was an honest errorHe said that the reason for the complaint was to notify Revdex.com that this occurred and was questioning the effectiveness of the online estimate request processI explained that it does work and is effectiveSometimes errors in communication occur and this was one of themWe completed the conversation on a positive note Thanks for letting me know that this occurredWe work hard to service our customers well Sincerely, ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meAs discussed in the phone conversation, the company plans to update their website and make adjustments to your site that they do not provide service in the richmond area except for commercial jobsI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Yesterday, I spoke with the gentleman who sent in a request for an estimate down in [redacted]. I do recall the request and I did call him and left a voice mail message to say that we do no service that location. However, he did not get the message. Regardless I apologized for the confusion. We...

have a sister franchise in the Richmond area that services his location so I offered to refer him to Jet-Black, but the customer had already arranged for service elsewhere. The conversation went well and he was fine with my explanation. I don’t know why he did not get the voice mail, but I believe that he didn’t get it. It fell thru the cracks and was an honest error. He said that the reason for the complaint was to notify Revdex.com that this occurred and was questioning the effectiveness of the online estimate request process. I explained that it does work and is effective. Sometimes errors in communication occur and this was one of them. We completed the conversation on a positive note. Thanks for letting me know that this occurred. We work hard to service our customers well. Sincerely,[redacted]

Yesterday, I spoke with the gentleman who sent in a request for an estimate down in [redacted]. I do recall the request and I did call him and left a voice mail message to say that we do no service that location. However, he did not...

get the message. Regardless I apologized for the confusion. We have a sister franchise in the Richmond area that services his location so I offered to refer him to Jet-Black, but the customer had already arranged for service elsewhere. The conversation went well and he was fine with my explanation. I don’t know why he did not get the voice mail, but I believe that he didn’t get it. It fell thru the cracks and was an honest error. He said that the reason for the complaint was to notify Revdex.com that this occurred and was questioning the effectiveness of the online estimate request process. I explained that it does work and is effective. Sometimes errors in communication occur and this was one of them. We completed the conversation on a positive note.
 
Thanks for letting me know that this occurred. We work hard to service our customers well.
 
Sincerely,
[redacted]

Review: I twice requested a quote for driveway seal coating using the Revdex.com website, and twice received an email stating that they would provide a quote within a few business days. However it has been over two weeks since I last requested an estimate.Desired Settlement: The Revdex.com should consider eliminating the request a quote option for this company if they will not provide a quote.

Business

Response:

Yesterday, I spoke with the gentleman who sent in a request for an estimate down in [redacted]. I do recall the request and I did call him and left a voice mail message to say that we do no service that location. However, he did not get the message. Regardless I apologized for the confusion. We have a sister franchise in the Richmond area that services his location so I offered to refer him to Jet-Black, but the customer had already arranged for service elsewhere. The conversation went well and he was fine with my explanation. I don’t know why he did not get the voice mail, but I believe that he didn’t get it. It fell thru the cracks and was an honest error. He said that the reason for the complaint was to notify Revdex.com that this occurred and was questioning the effectiveness of the online estimate request process. I explained that it does work and is effective. Sometimes errors in communication occur and this was one of them. We completed the conversation on a positive note.