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Black Diamond Services

Arlington, Texas, United States, 76002-3849

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Black Diamond Services Reviews (%countItem)

Black diamond did an awesome job for me. Very curtious and paid close attention to details. I highly recommend them. I will use them again

Black Diamond Services (the owner) contracted with my company to do some interior paint repair for a client. He invoiced me for the amount due and I paid him. He than invoiced the franchise company I am with for the amount I paid him and an additional amount that they agreed to pay him directly. He cashed my check and theirs getting paid over double what he agreed in written invoice for. He (the owner) has failed to respond to phone calls or text message to return the money I paid him as I had to pay back the franchise company related to his theft of services.

Black Diamond Services Response • Nov 19, 2018

First off I am more than disgusted by *** with her attempts to degrade me and my company, in her threats to try and intimidate me. I will make this clear. I DO NOT OWE *** OR *** NOT ONE SINGLE PENNY! I have spoken to Revdex.com and I can upload all my screenshots and evidence of this situation *** is wrongfully trying to handle. Revdex.com told me that they cannot post any of the screenshots and emails on this response but they will review them themselves. I would like everyone to remember ***’s name and her husband ***. Their company is *** which stands for her and her husband’s name. *** has not threatened me like *** has. They are both in this business together and should not be by all means considered to do business with. I have personally seen how business is conducted by both but more precise ***, and it’s a horrible company to do business with. The franchise company that *** is referring to is ***. Please feel free to contact *** to ask about ***. *** office in Irving at ***, Irving, TX ***. Their phone number is . They also have a corporate headquarters in another state which feel free and ask about *** and her lies. She lost A LOT of her accounts because of her lack of honesty and her lies to many employers and employees. She is currently going through this right now and is desperate to get money in any shape or form possible. *** lies her way to get people to work for her projects and then acts like she never said anything or acts as if she doesn’t know anything about it. I am more than positive that this will be also be shown in her response.

Now in regards to this Paint Repair that *** is accusing me of “theft of services” I did not commit any theft of services because I’m the company who went in there to correct ***’s MISTAKES. My job was complete. *** was handed this project through her franchisee (***) I did numerous jobs to *** and multiple building of *** which is the place of business that *** is referring to that I did the Paint Repair. *** tried to do a paint job requested by *** and failed horribly because she tried to do it the UNPROFESSIONAL way and cheap. Paint was all over the carpet and baseboard (that were carpet as well) paint was missing in many edges and corners. Previous paint was visible after *** attempted to paint the school. Her not being a professional she kept arguing that they needed primer to get rid of the previous paint. NOT TRUE. Any paint professional can tell you that it is not necessary in this case. I was able to repaint every color wall without primer. The lack of knowledge and professionalism put *** in this horrible mess with *** and ***. *** of course was not happy with ***’s work at all. *** were not releasing payment to *** and *** will not release payment to *** (***) because they had uncompleted unsatisfactory work with that paint job. *** had to hire someone else that could take her out of this problem. I was asked to walk to job site and see how much I would charge to repair her mistakes. I walked it with *** and *** from ***. The agreement was that *** was going to place sticky notes only on the walls that they were not happy with. About 80% of the *** school walls were filled with sticky notes. I was asked by *** to let *** know the final price which was $3,000 for labor only. I contacted *** with this message requested by *** and they agreed. I was given the Go to start the job and *** supplying paint. *** asked me from the beginning to contact her Franchisee about payment and confirmation (I have the emails). *** herself from her mouth in front of my face told me that my payment for this project would take no more than a week. She confirmed it to me more than once. She kept telling me that *** will quickpay her through chase and then she would quickpay me to my chase account (LIES). I trusted and counted on *** and *** being honest with me. Neither one was honest about that. That is not how they get paid for that job and they knew about it. Yet there goes *** with her lies in attempt to get her projects done and convince people to work for her. I took ***’s word and had my crew go in there to fix the job over the weekend.

Once my crew completed everything, *** walked it and confirmed. I personally stayed with one of my guys the second night to fix all the issues that were on the walls with the sticky notes. This paint correction project was completed on AUGUST 26, 2018 by my crew. I told *** “I have the invoice ready I just need information for the Bill To section. Who do I bill to?” (I have screenshots). *** replied “***” (I have screenshot). She then sent me a screenshot of *** information from google maps so I could put that information on my invoice. I sent her that invoice to ***’s email that she received. More than a week passed so I decided to contact *** about my payment as I had expenses and I paid my crew for work that was done for ***’s Paint correction. She said that she was still waiting on it by *** but again said that it would be quick. She then also asked me to contact *** to ask what was going on with payment, so I did. Now there are late fees included because I did not receive payment by *** or *** as I was told. More than 3 weeks passed since my crew fist stepped in to *** to correct the paint on 8/24/2018 and still no payment. Let me remind everyone that I paid my crew and some supplies that were used for that project. I had bills to pay and *** has not kept up with her duty to pay me like she said she would. She asked to contact *** again so I do.

I contact *** to ask about payment update and *** tells me that *** will not release payment because *** is not happy with the purple walls. My crew corrected ***’s mistake on the purple walls previously but only where the sticky notes were place and that was the edge were the purple wall met with the grey wall. ***’s work left a wave instead of a straight line. My crew corrected that part which that was the only part mentioned. There were other gray walls that did not have sticky notes that *** also agreed with me that *** did not place any sticky notes on. We did not touch any walls without sticky notes on there because that was the agreement. *** is saying that *** wants extra walls done that they are not happy with now. I told *** that my crew completed that previous job and that the walls that *** is mentioning had no sticky notes and that I am not responsible for that. *** agreed and said that they were trying to find another crew to go in there and correct the second problem. Again that is not my mistake its ***'s mistake. By this time *** is already fed up with ***'s mistakes and because of her mistake *** is saying that *** will not release any payment of other jobs done in their facility by *** because of ***'s mistakes. I did not want to take the risk of *** being cheap and not hiring professionals to go in there a third time to correct this paint issue. I told *** I did not want to risk that and *** being unsatisfied with the work which would result in holding the payment again. I told *** and *** I would go in there again but I had to charge extra. Let me remind everyone that *** is already weeks late with my payment for the first paint job, which have not received any payment from *** or *** by this time. Which means my late fee charge already is high for ***. I was patient and professional with *** even though I was the one affected by ***’s lies. I still kept trying to do business with another project she wanted me to perform e. Unfortunately my honesty, my labor and patience was not enough for *** after all her lies. I kept my patience even though I didn’t have to due to ***’s lies and her still not paying me. The second time I went in there to do the second correction that was not my problem or my fault, *** walked it with me and I told her about charging extra. There were more rooms to paint than agreed when I walked the School before *** and I just wanted to get the job done and get paid. *** knew that the work that had to be performed the second time was not because of my crew not performing. This was a separate mistake that *** made the first time she tried to paint this school. I went ahead and had my crew go in there again and I was also in there painting these walls to perfection. Once we finished over the weekend I messaged *** to let her know that the work was done. She then walked it with *** and said everything looked good. On September 10, 2018 I invoiced *** for the second time going in to paint the *** and I labeled it “*** Plano 2nd Paint Invoice” I also asked *** in the email to message me to confirm that she received the invoice. She replied “Got it” 7 minutes later (I have email).

On September 17, 2018 *** sends me a picture of my 2nd invoice and as “Is this your invoice?” I replied and told *** that was the second one. *** then goes on with her lies and says “I didn’t know there was a second one” I explained to her again that it was for going in there the second time to correct her problems. She said “that’s some st. Nobody said anything to me that I could agree to do now I don’t have an extra 1,200.” Those were her exact works. I told her *** knew and *** told me that they were trying to find another crew to correct her mistakes so that *** could release all their money to ***. That other company that they would have hired was going to charge to go in there and perform, it is obvious. She then lies and says this “Who did you tell 1,200 everyone is telling me they know nothing about it.” I sent her screenshots of conversations with *** and letting them know my price. I also told *** in person when we walked the school for the second time that I would be charging for that. I told her “So youre telling me you honestly think that someone would go in there and paint all that for fee?” *** did not respond to me at all.

*** has franchise with ***. She means to tell me that *** will not inform her of all this, that She thinks companies work for free? She made a mistake and had to fix it, there is no if ands or buts about it. Because of my work performed, I helped *** get their payments from *** because they were satisfied with the paint correction. She told me before that that I would get paid on the 27th. I was upset about her lies but as a good business owner I decided to wait.

The 27th came and I messaged *** saying “Good morning ***, It’s the 27th and I’m messaging you regarding payment for ***.” She responded “I have not run payroll yet” at 7:08 pm. I responded “*** I waited patiently even though you told me I was getting paid that week after we completed the job. You said the 27th and today is the 27th. Tomorrow I will be at *** as soon as their doors open.” *** did not reply at all. I explained that she told me I would get paid a week after I completed the job and that then she told me the 27th. Two dates that she lied about and I never received a payment. Late fees are up the roof for *** now.

Let me remind everyone that I paid my crew and expenses to get this job done. I expected *** to keep her word in paying me and I kept paying my workers and did not pay my work truck payment because of the funds *** did not rendered to me like she said she would. I lost my work truck because of *** not paying me on time like she said she would.

I kept trying to get my payment and I also contacted *** since *** was full of lies. *** also did ask me to contact *** previously to ask for payment. *** then contacted me and asked me to send them my complete invoice which I did. There is already late fees in place by this time and *** still has not paid me. I separate both fees and sent them the email like *** requested. I didn’t get a response from *** after that.

Let me remind everyone that *** has communication with *** and *** has a franchise with ***. So they should know how much or who will pay Contractors. Also this being said, *** is not supposed to contract sub contractors to perform work on these locations. She is the one who needs to be performing the work with her crew. She hired others from the beginning and messed up the work.

*** messages me days later after she told (I have proof) me I would get paid on the 27th which was also another lie. She tells me if I want to go pick up the check to her house or wait till Monday for her to drop of a check at another office and for me to pick it up. I did not want to risk her not showing up like she has with others to not pay. I decided to drive 45 minutes to her to pick up a payment which she owed late fees on and she did not pay any of that off. She then did not face me face to face to pay me giving excuses that she would not be there because she did not feel good. Which I did not believe and *** had her husband meet me. I thanked *** for payment even though by this time I had lost more than what she paid. I paid workers a good sum of money to complete this job, I bought supplies and with no payment in a week from *** after the job was complete. I lost my work truck because I had to pay workers and supplies that I kept pushing the payments further ahead because *** kept saying I would have payment sooner.

Weeks later still no payment for the second time I went in to correct ***’s mistakes and still no late fees paid from *** or ***. I receive a check from *** on October for an amount of my fees and job performed at *** for the paint correction.

*** then comes to me with this nonsense that I owe her 4200 because *** charged her. EVERYONE PLEASE READ THIS. *** WANTS ME TO PAY HER MONEY THAT *** CHARGED HER! SHE NEEDS TO BE CONTACTING *** FOR THAT, NOT ME! SHE HAS TRIED TO RUIN MY REPUTATION AND THREATEN TO ME TO TRY AND MAKE ME PAY HER MONEY I NEVER TOOK FROM HER. THEFT OF SERVICES THAT SHE IS CLAIMING IS FALSE. I SHOULD’VE BEEN THE PERSON TO FILE THEFT OF SERVICES TO HER. THIS IS OBVIOUS PROOF OF HER DOING WHAT EVER SHE CAN EVEN IF IT COMES TO THREATS AND MORE LIES TO GET MONEY FROM AN INNOCENT COMPANY THAT ALL WE DID WAS HELP HER AND HER FRANCHISE COMPANY GET THEIR FUNDS RELEASED BY ***.

Unfortunately Revdex.com told me that the proof I upload will not be seen by the public. They will review it themselves and cannot release it. I wish they could so that everyone could see ***’s lies.

Feel free to contact *** and ask how many accounts *** has lost because of her lies and trying to trick people into working for her and not paying. I strongly advise no one ever do work with this individual and her partners.

Let me also let everyone know that I did more work at these *** locations through ***’s company and till this day I have not received payment, over 3 months. I ASK THAT *** STOPS HARASSING ME AND MAKING UP MORE LIES.

Customer Response • Nov 19, 2018

Complaint: ***

I am rejecting this response because: The information the respondent replied with was inflammatory and untrue. My current business with *** has nothing to do with his payment. He was contracted with me to paint *** for $3000 and then got an increased by Open Works directly through them for $1200. He invoice me for 3000 and I paid him I have a copy of the cashed check then he turned around and he invoiced Open Works for $4200 and did not tell them that I already paid $3000. You can check with Open Works. Being that he responded in such a defamatory matter I am hiring an attorney in Frisco Texas to sue him for libel.

Regards

They arrived on time and did an excellent job. They worked diligently and did not interrupt my working from home in any way.

They were courteous, and professional. I'm really satisfied with service that they provided.

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Monday:
08:00 AM - 05:00 PM
Tuesday:
08:00 AM - 05:00 PM
Wednesday:
08:00 AM - 05:00 PM
Thursday:
08:00 AM - 05:00 PM
Friday:
08:00 AM - 05:00 PM
Saturday:
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