Black Diamond Supplements Reviews (4)
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Black Diamond Supplements Rating
Address: 18893 N 92nd Way, Scottsdale, Arizona, United States, 85255-9252
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We worked with the customer to resolve the issue and the customer agreed to receiving a replacement product, which we sent out the same day that he agreed to the replacementThe customer never asked for a refund, until after the replacement bottle was sent out, which he (the customer) did not allow any time for delivery, especially since the package was sent to an APO addressWe have no control over how long these deliveries takeIf a refund was initially desired/requested we would have refunded the proper amount, not $42.95, which is the price of the product when sold individuallyHowever, since the customer purchased the Bulking Andro Kit, each product price is discountedThere are a total of products in the kit, making the value of the M1D Andro Liquid (damaged product) ~$30.I have attached our correspondence with the customer showing that he agreed to a replacement bottle (and was satisfied) and also the shipping label for that replacement bottle.After all that was taken care of, the customer then emailed us back days later with the attached email ( [redacted] Email 1) continuing his complaint after a mutual resolution
We worked with the customer to resolve the issue and the customer agreed to receiving a replacement product, which we sent out the same day that he agreed to the replacement. The customer never asked for a refund, until after the replacement bottle was sent out, which he (the customer) did not allow...
any time for delivery, especially since the package was sent to an APO address. We have no control over how long these deliveries take. If a refund was initially desired/requested we would have refunded the proper amount, not $42.95, which is the price of the product when sold individually. However, since the customer purchased the Bulking Andro Kit, each product price is discounted. There are a total of 4 products in the kit, making the value of the M1D Andro Liquid (damaged product) ~$30.I have attached our correspondence with the customer showing that he agreed to a replacement bottle (and was satisfied) and also the shipping label for that replacement bottle.After all that was taken care of, the customer then emailed us back 5 days later with the attached email ([redacted] Email 1) continuing his complaint after a mutual resolution.
We worked with the customer to resolve the issue and the customer agreed to receiving a replacement product, which we sent out the same day that he agreed to the replacement. The customer never asked for a refund, until after the replacement bottle was sent out, which he (the customer) did not allow...
any time for delivery, especially since the package was sent to an APO address. We have no control over how long these deliveries take. If a refund was initially desired/requested we would have refunded the proper amount, not $42.95, which is the price of the product when sold individually. However, since the customer purchased the Bulking Andro Kit, each product price is discounted. There are a total of 4 products in the kit, making the value of the M1D Andro Liquid (damaged product) ~$30.I have attached our correspondence with the customer showing that he agreed to a replacement bottle (and was satisfied) and also the shipping label for that replacement bottle.After all that was taken care of, the customer then emailed us back 5 days later with the attached email ([redacted] Email 1) continuing his complaint after a mutual resolution.