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Black Dog Grooming LTD

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Black Dog Grooming LTD Reviews (1)

Initial Business Response /* (1000, 21, 2015/09/08) */
From: [redacted]
Sent: Monday, September 07, XXXX XX:XX PM
To: [redacted]
Subject: Re: [redacted] (Black Dog Grooming)
To whom it may concern
Re: [redacted] (complaint)
I feel I did groom Ms [redacted] dog the way she...

requested.
I did a full grooming on the first dog, and returned it to the owner.
I took the second dog into my van and as requested did only the nails and brushed the teeth.
I took the dog for a short walk and returned that dog to the owner.
I then took the third and last dog out of the home and into my van, and as requested
did only the nails and teeth for the final dog. I then took the final dog for a short walk and returned
the dog to the owner. The dog the customer is complaining about was the first dog done and was
returned to the home and in the owners possession for at least 30 or 40 minutes as the other
dogs each had nails and teeth done as well as a walk. The owner had the opportunity to
address her concerns at that time. The customer did not contact me for at least a week after the
appointment. At that time I offered to return to her home and groom the dog again, although I
felt I has done what she requested correctly the first time. She did not respond to my offer for almost
another week. When she did contact me again she requested I refund half of the cost
of the grooming. I said I would note her account and extend a 20% discount on her next grooming
appointment. The customers complaint is that I did not provide customer service. I feel I did
provide excellent customer service by offering to return and redo the groom, and also by extending
a discount. Not only that but I stand behind the fact that I did complete the Groom on her dog as she
requested initially.
Sent from my iPad
Initial Consumer Rebuttal /* (3000, 23, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, I sent her a message 3 days after the appointment. When I sent her the message, I added pictures that showed how long the hair still was. The tape measure next to the hair I cut off of the dog was over 2 inches long and she still had another inch and a half of hair on her besides that 2 inches. That is NOT a hair cut. The pictures also show that the hair doesn't even looked like it was cut, it is not even as it usually is after it's cut. She also took the last two dogs at the same time. I did not have a chance to look at the dogs as soon as she brought them back. When she offered to come back and do it again, I didn't accept it because my dog gets extremely upset when she gets groomed and I didn't want her to have to go through that again. A dog should not still have that much hair after a hair cut. Attached is the picture of her hair. I should not have had to pay for her hair cut. I would like a refund for the portion I paid for Bug's hair cut. She admitted in a text to me that there was a lot of commotion and dogs barking and that she misunderstood what I wanted done to Bug's hair.
Final Business Response /* (4000, 25, 2015/09/11) */
The customer requested the dogs hair be trimmed, to take off about an inch. Her three dogs were taken into the van one at a time. Even though I did what was requested by the customer in the interest of good customer service I offered to come back to shorten the cut or extend a 20% discount on the next service. I stand behind my original offer.

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Address: 13390 N Winchester way, Parker, Colorado, United States, 80138

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