Black Finish Sealcoat and Striping, LLC

Hello, We apologize for any issues caused to Mr [redacted] We have immediately removed his number from our dialing listHowever, we do not participate in any automated calling, their is always a live representativeWe do not use any automated messages to potential consumers eitherIn addition, the first number provided is not a number associated with our companyPerhaps it may be a different organization contacting Mr [redacted] alsoIf you have any questions, please contact us at [redacted] Regards, Customer Service Nationwide Automotive

This letter is in response to the complaint file by *** *** *** *** with your office on February 27, I have reviewed *** *** *** account and apologize for any inconvenience causedWe see this account, *** has been active since March 3, On that day, a customer
identifying themselves as ***, with a date of birth of 12/16/1950, enrolled a Jeep Cherokee and made a deposit of $via a checking accountThe rest of the contract as financed over months in the amount of $194.73, to be billed on the 15th of each month, starting May 15, On the date of the initial transaction, a customer named *** confirming with a date of birth of 12/16/1950, went through a third-party verification call to go over the terms and payment structure of the policyThis was completed at 3:pmThe only other activity on the account was on March 3, when we received an unauthorized notice from *** *** *** bank for two paymentsWe speak to many customers daily at our customer service line, *** and if a customer decides to cancel their policy, we gladly help them with their request and refund them in a timely mannerWe have not received any calls from *** *** ***There is no other way for us to receive the information we received on this account without speaking with the customerWe even sent that address a policy booklet with all the informationHowever, like each policy holder, if *** *** *** would like to cancel, she can contact us and we will gladly process her cancellation and her refunded quicklyThank you again and if you have any questions, please contact us at ***Regards, Customer Service Nationwide Automotive

Response:Hello, We are sorry for any issues caused to *** ***I see that this policy has been voided out and they have been refunded by their credit card companyWe have stringent policies to guard against speaking with customers that have any cognitive difficulties, especially people
that are in their later yearsWe employ a third party verification service to speak with customers and make sure they understand the policy and payment termsWhile *** *** says we spoke with her father, our records indicate we spoke with a woman named Sandra, who gave us a date of birth of 12/Again, we apologize and they will not be contacted again, and if you have any questions, please contact us at ***Regards, Customer Service National Auto Division

I have reviewed *** ***'s account and complaint, ID #*** and apologize for any inconvenience. I am investigation what the representative she spoke with said to her because we are not associated with Nissan in anyway. We have refunded her policy in full in the amount of $on
July 8, 2015. She should have seen this appear on her card by now.If you have any questions, you can contact us at ***

Hello, We apologize for any issues caused to Mr. [redacted] We have immediately removed his number from our dialing list. However, we do not participate in any automated calling, their is always a live representative. We do not use any automated messages to potential consumers either. In addition,...

the first number provided is not a number associated with our company. Perhaps it may be a different organization contacting Mr. [redacted] also. If you have any questions, please contact us at [redacted] Regards, Customer Service Nationwide Automotive