Black Girl Travel Movement, LLC.,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

We acknowledge receipt of Ms [redacted] rejection of our resolution and have provided numerous documentation that substantiate our decisions Ms [redacted] acknowledges that she participate in the tour and we have provide sufficient document to substantiate that claimUnfortunately, we do not offer a warranty that allows Ms [redacted] to receive a refund if she is not happy with the tour Our goal is to provide all clients with the services that they paid for and this was done in Ms***'s case.Based on the above we consider this matter resolved

I am continuing to reject the owner's view of services rendered because what was advertised and delivered were grossly different Services paid for were not rendered and MsL [redacted] did not meet / provide was she stated in her brochures, ads and online sitesI reject the view that services should not be paid in fullThey should be paid in full

We are in receipt of [redacted] rejection of our response to her complaint for a full refund for the Authentically Cuba event that she fully participated in on 8/31/ Attached is a copy of [redacted] ***'s invoice # [redacted] dated 6/24/that outlined all the services that were included with the travel experience that she purchased For convenience we have included a copy of the services that were rendered to [redacted] during the Authentically Cuba event Our records show that we received two payments from [redacted] on 7/6/for $and on 8/1/for $for invoice # [redacted] As you will note the services that were listed on [redacted] ***'s invoice were provided to her along with a host of complimentary services that were included at no additional charge.Additionally, [redacted] references our company Authentically Cuba information pamphlet that provides a summary of all tours we host to Cuba This guide aides clients with documenting their travel to cuba as required Black Girl Travel Movement takes pride in providing our clients with exceptional services and the services rendered to [redacted] were no exception Unfortunately, because all services were rendered to [redacted] by BGTM and other vendors we are not able to offer her a refund Thanks for the opportunity to reply to this complaint

We are in receipt of complaint [redacted] from Ms [redacted] dated 9/19/We have reviewed our records and confirm that Ms [redacted] participated the Authentically [redacted] tour from 8/31/to 9/30/Before attempting to explain Ms***'s less than favorable experience during her tour, we sincerely apologize for any inconvenience this may have caused her.This is the second request we have received from Ms [redacted] requesting a refund for services that were rendered to her during the tourHer previous complaint requested a full refund for services that were rendered to her including airline ticket, airport taxes & fee’s, tourist visa, lodging, meals and moreFor convenience, we have attached a complete list of services that were rendered to all clients that participated in the above-mentioned tour.Ms***’s most recent complaint alleges that the only services that were provided to her during the tour were “lodging and car services”, this is not accurateWe have photographs and written affidavits from other clients that participate in the same tour as Ms [redacted] who have confirmed that all said services were providedI would like to point out that Ms [redacted] chose not to participate in activities that she alleges that were not provided to her.With regards to the Catamaran Tour in [redacted] on 8/24/17, our records show that Ms [redacted] was advised that this tour was an optional excursion and would be an out of pocket expenseAfter evaluating our practices, we realize that a verbal notification, one week before the departure was not the best way to handle this situationThis is clearly a mistake from our side and we take full responsibility for itAny notification of change or corrections should have been sent to Ms [redacted] in writingThis is clearly a mistake from our side and we take full responsibility for it.In our 9/17/letter to Ms [redacted] we offered her a $refund for the Catamaran TourTo date we have not received a response from Ms [redacted] and we pray that she accepts our apology and remain a client with us

We are in receipt of [redacted] 's rejection of our response to her complaint requesting a full refund for services that were rendered to her In addition to the previous documentation provide we offer you a true an accurate copy of the Autobiography History of invoice # [redacted] from our accounting recordsA copy of invoice # [redacted] was previously submitted to you that clearly outlined the complete list of services to be rendered to [redacted] [redacted] 's invoice was created on Jun 2017, 11:26am and forwarded to her by email shortly thereafter On Jun 2017, 6:25pm an update was made to the invoice which was prior to any payments being made by [redacted] As you can see for the Autobiography History no changes were made to [redacted] 's invoiceOn Jun 2017, 8;59am we received full payment for [redacted] .These documents are being provided to demonstrate the integrity of our business practices.We stand by our original decision that because [redacted] participated in the full tour from Aug to Sep she is not eligible for a full refund.At this time we consider this matter resolved

Tell us why hereWe are in receipt of complaint from *** *** *** dated 9/23/17. We have reviewed our records and confirm that *** *** participated the Authentically Cuba tour from 8/31/to 9/30/17. Before attempting to explain *** *** less than favorable
experience during her tour, we sincerely apologize for any inconvenience this may have caused herAlthough customer satisfaction is a top priority and we go above and beyond the minimal we do not guarantee that a client will have a great time. This is the second request we have received from *** *** requesting a refund for services that were rendered to her during the tour. *** *** is requesting a full refund for services that were rendered to her including airline ticket, airport taxes & fee’s, tourist visa, lodging, meals and more. For convenience, we have attached a complete list of services that were rendered to all clients that participated in the above-mentioned tour and including a copy of *** ***’s invoicesUpon review of both document you will notice that *** *** was provided a vast list of services beyond those that she was paid. Our goal is to provide each client with a high-quality travel experience and render all the services that the client purchased. As you will see from the attached invoice *** *** was provided with all the services that she paid including additional services that we offered to her complimentary. Although Black Girl Travel Movement offers a group itinerary we do not force our clients to participate in any activities that they do not want to participate in*** *** decision to not participate in excursions offered during the tour does not entitle her to a refundAt this time, Black Girl Travel Movement does not have any additional information to provide and cannot authorize *** *** a refund as she participated in all five days of the tourFor convenience I have include just one of the reviews from another client who participated in the same tour as *** ***.Thanks in advance for the opportunity to respond to this complaint

We are in receipt of complaint from *** *** *** dated 10/12/17. We have reviewed our records and confirm that *** *** participated the Authentically Cuba tour from 8/31/to 9/30/17. Before attempting to explain Ms.Bradley less than favorable experience during her tour, we
sincerely apologize for any inconvenience this may have caused herAlthough customer satisfaction is a top priority and we go above and beyond the minimal we do not guarantee that a client will have a great time. This is the second request we have received from *** *** requesting a refund for services that were rendered to her during the tour. *** *** is requesting a full refund for services that were rendered to her including airline ticket, airport taxes & fee’s, tourist visa, lodging, meals and more. For convenience, we have attached a complete list of services that were rendered to all clients that participated in the above-mentioned tour.Our goal is to provide each client with a high quality travel experience and render all the services that the client paid for. As you will see from the attached invoice *** *** was provided with all the services that she paid including services that we offered complimentary. At this time Black Girl Travel Movement does not have any additional information to provide and can not authorize *** *** a refund as she participated in all five days of the tour.Thanks in advance for the opportunity to respond to this complaint

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I reject this response from the seller for the following reasons as outlined in my initial complaint attached below The seller did not fulfill the package as advertised, offered and sold Her response to this complaint is not accurate There were no offers to participate in any activities that I refused Please note, this company is a fruad I did pay for services, however, the services were not rendered My initial complaint remains the same The seller advertised the trip to include the following as listed below, however did not fulfill these major parts and features as offered and those facts were not disclosed in the description of the package at the time of purchaseOn July 30, 2017, I received an Authentically Cuba Tour Pocket Guide via email which outlined the daily itineraryAgain, on August 31, 2017, the seller issued the exact itinerary to include: Five Star Hotel, Private Salsa Lessons, Jam Session and Discussion with Musicians, Meet with Restaurant Owner to Learn About Operating a Business in Cuba, Learn about Operating a Casa in Cuba, Afro Cuban Jazz, Full Day Catamaran Tour in Varadero, Cave Tour, Listed Tours and Excursions, Day Resort Upgrade, Transportation and Personalized Swag BagThe hotel was rated a Transportation was overcrowded and at other times there was no transportation to accommodate the groupIn addition, despite several discussions, checks and balances with the seller, she provided incorrect currency exchange information which caused overpayment for items purchased in CubaThe seller abandoned the group in Varadero for three days without direction/guidance and a means to communicate with herThe seller was clearly disingenuous and did not fulfill the package as advertised, offered and soldTo date, the seller has only offered a $refund as compensation for her failure to deliver the above as advertised.Desired Settlement: RefundI file this complaint for a full refund for the total cost of the trip $And any and all images of myself used as advertisement or marketing purposes be removed from the following business entities/names/social media related to this company: Black Girl Travel Movement *** *** ** *** ** *** *** *** Shay L*** Shay S*** Sharon L*** This is a fraudulent company and I request any and all information including complaints related to this company name/seller
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
The seller has not been truthful throughout this whole processNot only did the seller not provide the Catamaran, she also did not provide the following: star hotel in ***Hemingway HomePrivate Salsa Lesson ***n Cocktails DemonstrationsPrivate Artist WorkshopsClose Encounters with Nature AreasFinale Dinner and JazzDiscussion with Musician and ArtistVisit *** *** ** *** Traditional *** Dinner and ShowBGTM SWAG Bag
Also, the seller states that she has photos and affidavits from other clients that participated in these "said" activitiesThese other clients are friends and a relative to the sellerIf the seller provides receipts of these activities, check to see how many people she paid for on these activities in question because I'm betting that the receipts will be for people (seller, seller's friend, seller's cousin, and cousin's boyfriend)Please verify these so called receipts because I have yet to receive any copies of receipts and I have asked for a detailed invoice three times.
Regards,
*** ***

We are in receipt of complaint [redacted] from Ms. [redacted] dated 9/19/17. We have reviewed our records and confirm that Ms. [redacted] participated the Authentically [redacted] tour from 8/31/17 to 9/30/17. Before attempting to explain Ms. [redacted]'s less than favorable experience during her tour, we sincerely...

apologize for any inconvenience this may have caused her.This is the second request we have received from Ms. [redacted] requesting a refund for services that were rendered to her during the tour. Her previous complaint requested a full refund for services that were rendered to her including airline ticket, airport taxes & fee’s, tourist visa, lodging, meals and more. For convenience, we have attached a complete list of services that were rendered to all clients that participated in the above-mentioned tour.Ms. [redacted]’s most recent complaint alleges that the only services that were provided to her during the tour were “lodging and car services”, this is not accurate. We have photographs and written affidavits from other clients that participate in the same tour as Ms. [redacted] who have confirmed that all said services were provided. I would like to point out that Ms. [redacted] chose not to participate in activities that she alleges that were not provided to her.With regards to the Catamaran Tour in [redacted] on 8/24/17, our records show that Ms. [redacted] was advised that this tour was an optional excursion and would be an out of pocket expense. After evaluating our practices, we realize that a verbal notification, one week before the departure was not the best way to handle this situation. This is clearly a mistake from our side and we take full responsibility for it. Any notification of change or corrections should have been sent to Ms. [redacted] in writing. This is clearly a mistake from our side and we take full responsibility for it.In our 9/17/17 letter to Ms. [redacted] we offered her a $40 refund for the Catamaran Tour. To date we have not received a response from Ms. [redacted] and we pray that she accepts our apology and remain a client with us.

We are in receipt of [redacted] rejection of our response to her complaint for a full refund for the Authentically Cuba event that she fully participated in on 8/31/17.   Attached is a copy of [redacted]'s invoice #[redacted] dated 6/24/17 that outlined all the services that were included with the travel experience that she purchased.  For convenience we have included a copy of the 30 services that were rendered to [redacted] during the Authentically Cuba event.   Our records show that we received two payments from [redacted] on 7/6/17 for $600 and on 8/1/17 for $1129.37 for invoice #[redacted].  As you will note the services that were listed on [redacted]'s invoice were provided to her along with a host of complimentary services that were included at no additional charge.Additionally, [redacted] references our company Authentically Cuba information pamphlet that provides a summary of all tours we host to Cuba.  This guide aides clients with documenting their travel to cuba as required.   Black Girl Travel Movement takes pride in providing our clients with exceptional services and the services rendered to [redacted] were no exception.  Unfortunately, because all services were rendered to [redacted] by BGTM and other vendors we are not able to offer her a refund.  Thanks for the opportunity to reply to this complaint.

We are in receipt of [redacted]'s rejection of our response to her complaint requesting a full refund for services that were rendered to her.  In addition to the previous documentation provide we offer you a true an accurate copy of the Autobiography History of invoice #[redacted] from our accounting records. A copy of invoice #[redacted] was previously submitted to you that clearly outlined the complete list of services to be rendered to [redacted].[redacted]'s invoice was created on 10 Jun 2017, 11:26am and forwarded to her by email shortly thereafter.  On 11 Jun 2017, 6:25pm an update was made to the invoice which was prior to any payments being made by [redacted]. As you can see for the Autobiography History no changes were made to [redacted]'s invoiceOn 14 Jun 2017, 8;59am we received full payment for [redacted].These documents are being provided to demonstrate the integrity of our business practices.We stand by our original decision that because [redacted] participated in the full tour from 31 Aug 2017 to 5 Sep 2017 she is not eligible for a full refund.At this time we consider this matter resolved.

I am continuing to reject the owner's view of services rendered because what was advertised and delivered were grossly different.  Services paid for were not rendered and Ms. L[redacted] did not meet / provide was she stated in her brochures, ads and online sites. I reject the view that services should not be paid in full. They should be paid in full.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

We are in receipt of complaint from [redacted] dated 9/23/17.  We have reviewed our records and confirm that [redacted] participated the Authentically Cuba tour from 8/31/17 to 9/30/17.  Before attempting to explain [redacted] less than favorable experience during her tour, we sincerely...

apologize for any inconvenience this may have caused her. Although customer satisfaction is a top priority and we go above and beyond the minimal we do not guarantee that a client will have a great time.   This is the second request we have received from [redacted] requesting a refund for services that were rendered to her during the tour.  [redacted] is requesting a full refund for services that were rendered to her including airline ticket, airport taxes & fee’s, tourist visa, lodging, meals and more.  For convenience, we have attached a complete list of services that were rendered to all clients that participated in the above-mentioned tour and including a copy of [redacted]’s invoices. Upon review of both document you will notice that [redacted] was provided a vast list of services beyond those that she was paid.  Our goal is to provide each client with a high-quality travel experience and render all the services that the client purchased.  As you will see from the attached invoice [redacted] was provided with all the services that she paid including additional services that we offered to her complimentary.  Although Black Girl Travel Movement offers a group itinerary we do not force our clients to participate in any activities that they do not want to participate in. [redacted] decision to not participate in excursions offered during the tour does not entitle her to a refund. At this time, Black Girl Travel Movement does not have any additional information to provide and cannot authorize [redacted] a refund as she participated in all five days of the tour and received all the services as indicated on her invoice.Thanks in advance for the opportunity to respond to this complaint.

We acknowledge receipt of Ms. [redacted] rejection of our resolution and have provided numerous documentation that substantiate our decisions.   Ms. [redacted] acknowledges that she participate in the tour and we have provide sufficient document to substantiate that claim. Unfortunately, we do not offer a warranty that allows Ms. [redacted] to receive a refund if she is not happy with the tour.  Our goal is to provide all clients with the services that they paid for and this was done in Ms. [redacted]'s case.Based on the above we consider this matter resolved.