Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I wouldn't know how to go about finding the specific details of the business transaction for the consolidation of Alternate Energies into Black Haak HeatingI can say that I have obtained another quote and have moved forward on the work because it was a third of the price for the same scope from a competitor of Black HaakI also couldn't wait any longer because we can't be without air conditioning (it is humid and sticky out)I had offered several cost savings solutions for Black Haak that were acceptable to me, but I was met with a confident noI guess the only thing I could do from here is contact legal adviceIf it ends up that the issue is in the loop field under ground, the cost is going to grow exponentially and it isn't something I can afford to doI will need to move forward with legal helpLet's hope for the sake of everyone's time and energy that that won't be the caseI would really appreciate some cost competitive help before this gets out of hand! Regards, [redacted]
We are aware and concerned about this situation Black-Haak Heating did not install the system in question nor did they buy a company called Alternate Energies That company (Alternate Energies) is no longer in business, the former owner of that company does work here Black-Haak does own the number and the web site address for the prior company but that is the only connection This was explained to the customer Black-Haak can provide warranty coverage of the manufacture products but can not provide any coverage from another heating company.The issue with this system is there are some PVC pipes that are leaking The leaks can be simply fixed but that fix would not be permanent, so Black-Haak and the customer have agreed on the best way to fix the problem It is our recommendation that the customer upgrade the piping to copper to prevent future leaks, the customer agrees as well The issue is not a workmanship issue, it is the result of the system heating and cooling causing the threads to expand, which is operation To do this repair would cost over $ Black-Haak offered a discount of $to upgrade the system because of his relationship with one of our employees.We have tried to explain this to this customer but they are understandably upset with having to pay for an upgrade Their issue is with Alternate Energies, which is no longer in operation, not Black-Haak Heating We have tried and will continue to try to offer any assistance we can to help this customer but we can not lower the price anymore
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I wouldn't know how to go about finding the specific details of the business transaction for the consolidation of Alternate Energies into Black Haak HeatingI can say that I have obtained another quote and have moved forward on the work because it was a third of the price for the same scope from a competitor of Black HaakI also couldn't wait any longer because we can't be without air conditioning (it is humid and sticky out)I had offered several cost savings solutions for Black Haak that were acceptable to me, but I was met with a confident noI guess the only thing I could do from here is contact legal adviceIf it ends up that the issue is in the loop field under ground, the cost is going to grow exponentially and it isn't something I can afford to doI will need to move forward with legal helpLet's hope for the sake of everyone's time and energy that that won't be the caseI would really appreciate some cost competitive help before this gets out of hand! Regards, [redacted]
We are aware and concerned about this situation Black-Haak Heating did not install the system in question nor did they buy a company called Alternate Energies That company (Alternate Energies) is no longer in business, the former owner of that company does work here Black-Haak does own the number and the web site address for the prior company but that is the only connection This was explained to the customer Black-Haak can provide warranty coverage of the manufacture products but can not provide any coverage from another heating company.The issue with this system is there are some PVC pipes that are leaking The leaks can be simply fixed but that fix would not be permanent, so Black-Haak and the customer have agreed on the best way to fix the problem It is our recommendation that the customer upgrade the piping to copper to prevent future leaks, the customer agrees as well The issue is not a workmanship issue, it is the result of the system heating and cooling causing the threads to expand, which is operation To do this repair would cost over $ Black-Haak offered a discount of $to upgrade the system because of his relationship with one of our employees.We have tried to explain this to this customer but they are understandably upset with having to pay for an upgrade Their issue is with Alternate Energies, which is no longer in operation, not Black-Haak Heating We have tried and will continue to try to offer any assistance we can to help this customer but we can not lower the price anymore