Black Hearts Hair House

Not a great first time experienceA shade away from Awful, in fact Perhaps I lost my chance at quality service when I was late for my appointment? (That is rude, and I apologized profusely that my taxi service never showed up, it was raining, and I was ultimately minutes late for my appointment.) Perhaps it was because I had asked to see another stylist (a referral from my friend who got a cute haircut from Kat) and was sent to this person instead? Perhaps I look like someone she knows? Perhaps my bad experience can be blamed on all these things...I don't know? I do know this: it all summed up to being unprofessionalI was insulted by the stylist from the gof the appointmentShe even went so far as to say that my previous stylist must have hated me because she gave me a "crappy, Hollywood hair color" This stylist didn't listen to my needs, cutting my hair with thinning shears (which cause split ends on me) and taking off WAY more than I had asked forI wanted sexy, hippy-chic waves w/ layers...I got a choppy deconstructed mullet that was inches shorter than it was supposed to be Additionally, she turned me away from the mirror, so I couldn't stop her from taking off so much hair and complained that my hair-color was ruining her masterpiece of a haircutThis stylist did what SHE wanted, and I left the salon feeling pretty awful- insulted, with an ugly haircut and a gawd-awful blowoutEven though, I was near tears from the site of my hair in the mirror when she was done, I did tip her 20% because I am certainly not as rude as she was to me, and I did take up her time being late I'm two weeks into the cut, and I will admit that it slightly looks better than when I left the salonAdditionally, my friend (as I mentioned above) got a good haircut from Kat, starHowever, those are the only two positive comments I can give for this placeI will not be giving BHHH anymore of my money, and I feel embarrassed for them for having a stylist like this on staff...Oh, wait....she's not only the stylist, she owns the salonClassy Bottom line- Superficially cool (cute decor), but no careWhile there my be some talented people working there, the owner's lack of professionalism during my visit has put Black Heart's on my D-list

Not a great first time experience. A shade away from Awful, in fact.

Perhaps I lost my chance at quality service when I was late for my appointment? (That is rude, and I apologized profusely that my taxi service never showed up, it was raining, and I was ultimately 15 minutes late for my appointment.)

Perhaps it was because I had asked to see another stylist (a referral from my friend who got a cute haircut from Kat) and was sent to this person instead?

Perhaps I look like someone she knows?

Perhaps my bad experience can be blamed on all these things...I don't know?

I do know this: it all summed up to being unprofessional. I was insulted by the stylist from the get-go of the appointment. She even went so far as to say that my previous stylist must have hated me because she gave me a "crappy, Hollywood bo-ho hair color". This stylist didn't listen to my needs, cutting my hair with thinning shears (which cause split ends on me) and taking off WAY more than I had asked for. I wanted sexy, hippy-chic waves w/ layers...I got a choppy deconstructed mullet that was 3 inches shorter than it was supposed to be.

Additionally, she turned me away from the mirror, so I couldn't stop her from taking off so much hair and complained that my hair-color was ruining her masterpiece of a haircut. This stylist did what SHE wanted, and I left the salon feeling pretty awful- insulted, with an ugly haircut and a gawd-awful blowout. Even though, I was near tears from the site of my hair in the mirror when she was done, I did tip her 20% because I am certainly not as rude as she was to me, and I did take up her time being late.

I'm two weeks into the cut, and I will admit that it slightly looks better than when I left the salon. Additionally, my friend (as I mentioned above) got a good haircut from Kat, 1 star. However, those are the only two positive comments I can give for this place. I will not be giving BHHH anymore of my money, and I feel embarrassed for them for having a stylist like this on staff...Oh, wait....she's not only the stylist, she owns the salon. Classy.

Bottom line- Superficially cool (cute decor), but no care. While there my be some talented people working there, the owner's lack of professionalism during my visit has put Black Heart's on my D-list.