Black Hills Energy

I financed a furnace and AC through them and paid it off early, however, they misappropriated the funds and have been trying to charge me extra money for a year, which is the sum of the interest and payments for the following months after I paid the loan off while they tried to reapproiate the funds to pay off the loanI got the Revdex.com involved and the only solution BHE offered was to take the money they ran my card for (without my authorization) and apply it to the supposed balance thereby taking care of the issueThey owe that money back, they cannot take it and apply to an amount I do not oweTo this day they never responded to the Revdex.com or myself and they continue to try to charge me extra money

For a utility to have no competition allows them to treat their customers horriblyI have several rentals in Pueblo, CO, and this company has been extremely inconsistent with how they deal with my tenants and with meMy current complaint is that they did not notify me before giving me a bill (reverting service) for a tenant who is still there and claims that they refunded money she paid themIn other words, they refunded her money and have put her bill onto meIt is not like I have the option of a different electric company to choose from

Left for military training and had issues while gone with automatic paymentPaid everything as soon as I had access to internetStill, have to manually pay with extra charges month by month now for the next year! I even explained that I was gone with no internet and before that there has been no issueThey did not care and I have no choice of switching service providerDefinitely not supporting military family and made no effort to understand the situation

my wife went into black hills energy on Monday and tried to pay a billwe weren't able to at the time but that's not what my complaint is aboutit's about this blonde supervisor or manager that sits in the back to oversee the employeesnot only was my wife having a horrible day but this woman that works there made it worseshe was rude to my wife while she was crying, publicly tried shaming my wife in front of other costumers and had a real snobbish attitude
she kept referencing policies but must have forgot to be respectful to customers also falls under black hills energy policywe not only lost power in our house but our food perished in the process while being disrespected on top of all this by that womanshe was completely unprofessional and thinks that she will get away with her attitude well guess what I hope this complaint is seen and your attitude gets straightened outwhen me or my wife go to pay a bill we don't go there to be disrespected
on Thursday I called the company to complain about the problem and the woman over the phone was very professionalshe agreed we should've never been disrespected like that especially in front of other customers when we weren't difficult, rude, just there to pay a billshe forwarded a message to them but I don't know if they got the memowe haven't received a phone call from the main boss there as well which is fineback to the suject she had no right to treat us like thiswe paid our bill to get our electric turned on as of todayfrom now on I will personally pay that bill and if I get so much as a bad look from that woman I will file another complaint til her boss does something about her

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Normally when a customer calls into BHE to transfer service, the address is usually confirmed.  Unfortunately...

on this particular call, that was not done and the service was put into another customer’s name from 12/6/16 to 3/20/17, for explanation sake we’ll call this customer; customer #2.  On 3/17/17, customer #2 requested service end in his name at this address effective 3/20/17.  When this occurred, there was an existing Landlord Agreement on the premise, from the old owner of the home (we’ll call this customer, customer #3) and the service went into their name (customer #3) instead of the power being shut off. When customer #3 received notification that the service reverted into their name, they called to advise they had not owned this home any longer, cancelled the Landlord agreement and requested service to end from their name; which meant the service was shut off.  The service was in customer #3’s name from 3/20/17 to 4/11/17.  When Mr. [redacted]’s service was taken out of his name on 12/6/16, the account was closed and a refund check for $52.16 was mailed to him.  Mr. [redacted] did not contact BHE to inquire as to why a bill had not been received in January, February or March; nor was there contact from him about why he received a refund check.  Our records indicate that the electric service was shut off on 4/11/17 at 9:25am and restored on 4/12/17 at 9:40am.  I’m not clear as to why Mr. [redacted] waited until 4/12/17 to contact us when the power was shut off, but we would have restored the service if he had called on 4/11/17.  The service was not shut off for 2 days.  When Mr. [redacted] called on 4/12/17 regarding the service, our billing department billed Mr. [redacted] for service from 3/20/17-4/11/17, but not for service from 12/6/16-3/20/17. If there are any questions regarding this issue, please let me know.  Thank you Vicky P[redacted]Customer Service Supervisor | Black Hills Energy Cheyenne[redacted]

For a utility to have no competition allows them to treat their customers horribly. I have several rentals in Pueblo, CO, and this company has been extremely inconsistent with how they deal with my tenants and with me. My current complaint is that they did not notify me before giving me a bill (reverting service) for a tenant who is still there and claims that they refunded money she paid them. In other words, they refunded her money and have put her bill onto me. It is not like I have the option of a different electric company to choose from.

While getting the gas cut off in winter sucks the Lady on the phone ([redacted]) was very nice!

I financed a furnace and AC through them and paid it off early, however, they misappropriated the funds and have been trying to charge me extra money for a year, which is the sum of the interest and payments for the following months after I paid the loan off while they tried to reapproiate the funds to pay off the loan. I got the Revdex.com involved and the only solution BHE offered was to take the money they ran my card for (without my authorization) and apply it to the supposed balance thereby taking care of the issue. They owe that money back, they cannot take it and apply to an amount I do not owe. To this day they never responded to the Revdex.com or myself and they continue to try to charge me extra money.

First off I'd like to thank you for the energy you provide to our city. Second your customer relationship with call center techs shouldn't leave a sour taste after seeking assistance through your hotline number. Friday my wife made a call to schedule reconnect and was told be home between 8 and 5 p.m. Tuesday no one arrived to reconnect. Contacted customer service between 2 to 3 p.m. Friday September 2nd and was placed on hold to get supervisor, little to her knowledge the line wasn't muted and responded I " awwh guess you gonna have to heat your water in the microwave". That's unsavory of your staff. Just want my sevice restored. My Bill has been square with Black Hills Energy since September 1st.

After speaking with 5 customer service reps about getting our residential gas turned on and asking for some kind of time frame because we both work, one rep even asked if we could leave the door open. This is ridiculous. I live in a city, not a small town where I know everyone. I eventually had to arrange someone to be at our home for 8 hours in the event the technician came. The technician didn't show up until 6 pm and though he was very pleasant, when I mentioned his busy day and explained what I had experienced, he said he wasn't sure what the reps were doing because all the techs have cell phones and they could call to let the customer know they were coming. The stress is bad enough having to pay fees and a deposit, having no hot water for days because of the weekend, but then I had to schedule someone to be at home so we didn't miss work, and then get told there is a simple answer that no one bothered to share. Why can't the reps communicate a solution instead of just saying they can't schedule a time (which I did not ask for) or even give us a reasonable window of time?