Black Pearl Custom Painting and Staining

I set up an appointment with them and made arrangements to place my dogs at day carethen contractor calls to tell me he’s on his way and then shortly after TEXTS me that he can’t do the job because my dogs will scratch itI don’t understand why he doesn’t have the professional courtesy to call someone and explain and just send a textWe had rescheduled our weekend to accommodate the company to do the work at our homeThis is unprofessional and how can you say my dogs will scratch it? Since then I spoke to a couple of concrete stain contractors that are coming to give us quotes and all have said pets are not a problemHe knew we had dogs since he beginning so he shouldn’t have gone along and made an appointment with me and made me take my dogs to day care if he didn’t think he would be able to do it
UPDATE: he replied that he will pray for me? Okay I am saved but thanksThey actually opened our door to find someone who will do what they sayAnd others reassured that if you do a good job the stain cannot be “damaged by dogs” and that if it does they will come and fix itfor free!! When they said they were on your way I took dogs to day care AND lost out on money for cancelling for tomorrow and SaturdayWe were leaving to Austin but canceled to make sure we were here for projectThe text he wrote said that he didn’t know how our condition of patio area but it is brand new and he had seen it beforeThere was only a paint stain which he saw and still agreed to come Waste of timeIt’s just unprofessional to TEXT a client cancelling saying it’s because of dogs and thanks when you agreed to something and said you were on your wayBeing professional means making a polite call/leaving voicemailIf you want someone who can stain floor correctly resistant to dog scratches do research because this company says they don’t have “solutions” that they feel comfortable applying that are resistant to dogs and I found three other places that say that is not likely to happenAnd now that I see other reviews for black pearl job looks pretty bad