Black River Retrievers

Complaint: [redacted]
I am rejecting this response because:Carbajal did send out someone to fix my wall in response to this complaint, and I take no issue with the work done by repairman. In fact, he expressed surprise that the repairman that had formerly worked on it had left it in the state it was. However, it is fixed and I am content with the work done. However, I do take issue with Carbajal's written response. Their characterizations of our past communications are misleading. The Facebook review did not concern a sink that was "leaking," the water was coming out full-force due to the knob losing it's connection - I was concerned that it would flood the bathroom so I called the emergency line. After more than an hour passed, I posted a negative review on their Facebook expressing my discontent with the fact that I had not even received a call back or any sort of confirmation that they had received my message. Almost immediately, they responded to my review and shortly after that, I received a call back and a time was set up to come fix the sink. Regarding the Facebook review, I received no apology for the lack of prompt response, but an employee did imply that I was a liar by saying that I had been called back prior to the review. This is false, as well as rude and unprofessional on their part. They also submitted my previous work requests. I know that I have submitted far more requests than that. The portal that maintenance requests are submitted by does not send the tenant a confirmation so I can not provide proof of this, but I know that I have called them and submitted numerous requests every single time I have needed something fixed. It seems that it takes submitting a negative review or something of that caliber in order to get a response.The review is fair and honest. My first maintenance issue was a leaking water heater. I submitted a complaint, and someone came out but did not fix it. When the water started leaking into rest of the apartment, I contacted them again and they claimed that he fixed it previously by changing a filter. Maybe they did change a filter but the leaking never stopped, which was the subject of my complaint. Even now, there are pipes that lead to nowhere and other issues with the water heater that were noted by the repairman that they sent to fix my wall. Here, I complained of mold and when they came out they merely sprayed down the area with mold cleaner, but did not repair the portion of the wall that had been eaten away or actually fix the issue. Given the surprise of the repairman when he saw the wall's condition I do not think that my dissatisfaction with the initial fix was unreasonable. It took filing this complaint to get a response. It always takes filing a complaint or complaining somewhere to get a response. I would like to give Carbajal the benefit of the doubt as this may not be intentional, it could be an issue with the Portal or it's server. However, I stand by my frustration in not being able to get a response to my requests. Lastly, I would like to note that I renewed my lease because I could not afford to move at the time, and it should not be interpreted as satisfaction with their services.  Regards,
[redacted]

The [redacted] have been tenants with Carbajal Realty since Jan 2015.  After posting a bad review on facebook because the sink did not have a cut off and this was upsetting due to a sink leaking.  A call was made to the after hours maintenance phone ( I believe late on a Sat night)...

maintenance arrived to their unit and repaired the problem.  After being told that this was Carbajal Realty fault due to having no cut off under the sink I tried to explain that the units were built in the 80's and we had nothing to do with the units not having cut off.  The [redacted] chose to renew their lease with Carbajal Realty.     The tenants have a portal that they use to turn in maintenance request and I have attached every request that has been through that portal.   The last request is one that I turned in for them as the only notice that we received that there was an issues at this time was when the email from the Revdex.com was received from the Revdex.com.  In July a maintenance request was turned in and a vendor was sent out to repair the problem.  We never heard another word until the Revdex.com notice.  As soon as I received the notice a vendor was sent and the repair was made and still we have heard nothing.  I have attached pictures and notices that we have received.  The owners have no problem fixing problems but they have to know about them in order to repair them.  The system is in place so that we have the request from the tenants and things don't get lost. The system retains all correspondences.  All they had to do is to send in a notice and use the system that has been set up.I believe that this is a very unfair complaint and should be removed.