Black Rock Antique Center

Hello - [redacted] emailed me about his issue at 9:last night I promptly responded to him first thing this morning with the email below through my company email I also included his email below my response I have retracted his current bids in our system as he requested Please let me know if I can be of further assistance.Kind regards,ChristieChristie Spooner < [redacted] >8:AM (minutes ago)to ToddHi [redacted] - Thank you for sending the email I apologize for an inconvenience we may have caused you Although I'm not fully aware of all the details of this particular situation, I do know we would go above and beyond to make sure our customers and clients are happy.I looked at your account and I see that you have had a few orders placed The most current would have items on the third floor and I believe you may be missing the [redacted] item On occasion within the tens of thousands of items we move in a 50,sq ft warehouse and other locations, an item gets misplaced I do know that this item was looked for extensively in the area it was stored, however it wasn't found We can offer two options for you at this time:A full refund of your itemYou can wait to see if it pops up and check in again or wait on a call from usBoth options are available at any time If you opt to receive a refund, we would still contact you when the item pops up as a courtesyWe've had only items that never surfaced again so the chances of this item being found are very good It won't happen in a day but it will most likely happen.Please let me know how you would like to proceed We are here to serve our clients and customers the best way we can it does not serve anyone well to misplace an item but we are not perfect.On Wed, Dec 2, at 9:PM, [redacted] < [redacted] > wrote:Can you please retract my bid as I am the high bidder, I don't want to bid or buy anything from BRG ever again after Grant's little hissy fit/bt he pulled on meI'm still out money because he wouldn't resend his illegal Mexicans back upstairs to look for my pictures I PURCHASED - and still got NO PHONE CALL onSent from my iPhone

Complaint: [redacted] I am rejecting this response because: For the following five reasons: Black Rock Galleries (BRG) has not provided any agreement between [redacted] and BRG despite over a dozen requestsSo how can they say "Based on the executed agreement with “the mother”? Where is this agreement and why won’t they provide it? Why won’t BRG return all the antique furniture? It is not theirs and they have not right to it They have not sent [redacted] s estate the outstanding checks for the antique furniture sold Why are they keeping the money which is not theirs? BRG’s owner [redacted] did say he “would throw the antique furniture on the street for the trunks to run over.” We are very scared they are are destroying or damaging or have already destroyed or damages the antique furniture Consumers need to be warned that this is not a legitimate business [redacted]

Thank you for your concerns about our *** *** Auction scheduled to begin closing at p.mlast evening. Black Rock Galleries sincerely apologizes for the inconvenience to all our bidders. Our website was simply overwhelmed by the inordinate level of activity that hit our site
during the last moments of the auction (we were inundated with calls from bidders stating that their bids were not being accepted)We immediately had our IT group on the case and quickly learned that the problem with the system's server could not be corrected in short time. So as a matter of fairness to all our bidders, we decided to extend the auction to allow everyone a chance to bidPlease know that all marketing efforts for the auction ended at the originally scheduled close time and no further marketing for this auction has taken nor will take place. We completely understand everyone's disappointment, but we believe that this is the fairest solution to an unexpected problem. If you have any further inquiries, please don't hesitate to contact us at ***

I am not a satisfied customer!! I went to pick up my items I bid on and none were gathered or ready for meIt took the staff member over an hour to locate my items with my help and four of my items could not be foundI was asked to wrap and bag my itemsDuring this long, arduous time, there were at least four other staff who passed us by and did not offer additional helpThe one staff member who was trying to find my items, was also answering phone calls and helping other customersIt was a mess!! BRG charges 18% for gratuity fees along with sales taxFor 18% I expect my bidded items to to be ready for pick upI drove 1/hours round trip on the designated day asked by BRGI did my part and I feel they failed to get their part togetherI was not impressed and plan to never bid on BRG's auctions again

Thank you for your concerns about
our *** *** Auction scheduled to begin closing at p.mlast evening.
Black Rock Galleries sincerely apologizes for the inconvenience to all our bidders.
Our website was simply overwhelmed by the inordinate level of activity that hit our site during the last moments of the auction (we were inundated with calls from bidders stating that their bids were not being accepted)We immediately had our IT group on the case and quickly learned that the problem with the system's server could not be corrected in short time.
So as a matter of fairness to all our bidders, we decided to extend the auction to allow everyone a chance to bidPlease know that all marketing efforts for the auction ended at the originally scheduled close time and no further marketing for this auction has taken nor will take place.
We completely understand everyone's disappointment, but we believe that this is the fairest solution to an unexpected problem.
If you have any further inquiries, please don't hesitate to contact us at ***

Hello - 
[redacted] emailed me about his issue at 9:38 last night.  I promptly responded to him first thing this morning with the email below through my company email.  I also included his email below my response.  I have retracted his current bids in our system as...

he requested.  Please let me know if I can be of further assistance.
Kind regards,
Christie
Christie Spooner <[redacted]>
8:20 AM (19 minutes ago)
to Todd
Hi [redacted] - 
Thank you for sending the email.  I apologize for an inconvenience we may have caused you.  Although I'm not fully aware of all the details of this particular situation, I do know we would go above and beyond to make sure our customers and clients are happy.
I looked at your account and I see that you have had a few orders placed.  The most current would have items on the third floor and I believe you may be missing the [redacted] item.  On occasion within the tens of thousands of items we move in a 50,000 sq ft warehouse and other locations, an item gets misplaced.  I do know that this item was looked for extensively in the area it was stored, however it wasn't found.  We can offer two options for you at this time:
1. A full refund of your item
2. You can wait to see if it pops up and check in again or wait on a call from us
Both options are available at any time.  If you opt to receive a refund, we would still contact you when the item pops up as a courtesy. We've had only 2 items that never surfaced again so the chances of this item being found are very good.  It won't happen in a day but it will most likely happen.
Please let me know how you would like to proceed.  We are here to serve our clients and customers the best way we can.  it does not serve anyone well to misplace an item but we are not perfect.
On Wed, Dec 2, 2015 at 9:36 PM, [redacted] <[redacted]> wrote:Can you please retract my bid as I am the high bidder, I don't want to bid or buy anything from BRG ever again after Grant's little hissy fit/bt he pulled on me. I'm still out money because he wouldn't resend his illegal Mexicans back upstairs to look for my pictures I PURCHASED - and still got NO PHONE CALL onSent from my iPhone

Hello - [redacted] emailed me about his issue at 9:38 last night.  I promptly responded to him first thing this morning with the email below through my company email.  I also included his email below my response.  I have retracted his current bids in our system as he requested....

 Please let me know if I can be of further assistance.Kind regards,ChristieChristie Spooner <[redacted]>8:20 AM (19 minutes ago)to ToddHi [redacted] - Thank you for sending the email.  I apologize for an inconvenience we may have caused you.  Although I'm not fully aware of all the details of this particular situation, I do know we would go above and beyond to make sure our customers and clients are happy.I looked at your account and I see that you have had a few orders placed.  The most current would have items on the third floor and I believe you may be missing the [redacted] item.  On occasion within the tens of thousands of items we move in a 50,000 sq ft warehouse and other locations, an item gets misplaced.  I do know that this item was looked for extensively in the area it was stored, however it wasn't found.  We can offer two options for you at this time:1. A full refund of your item2. You can wait to see if it pops up and check in again or wait on a call from usBoth options are available at any time.  If you opt to receive a refund, we would still contact you when the item pops up as a courtesy. We've had only 2 items that never surfaced again so the chances of this item being found are very good.  It won't happen in a day but it will most likely happen.Please let me know how you would like to proceed.  We are here to serve our clients and customers the best way we can.  it does not serve anyone well to misplace an item but we are not perfect.On Wed, Dec 2, 2015 at 9:36 PM, [redacted] <[redacted]> wrote:Can you please retract my bid as I am the high bidder, I don't want to bid or buy anything from BRG ever again after Grant's little hissy fit/bt he pulled on me. I'm still out money because he wouldn't resend his illegal Mexicans back upstairs to look for my pictures I PURCHASED - and still got NO PHONE CALL onSent from my iPhone

Complaint: [redacted]
I am rejecting this response because:  p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 16.0px Optima; -webkit-text-stroke: #000000; min-height: 19.0px} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 16.0px Optima; -webkit-text-stroke: #000000} span.s1 {font-kerning: none} span.Apple-tab-span {white-space:pre}  For the following five reasons: 1. Black Rock Galleries (BRG) has not provided any agreement between [redacted] and BRG despite over a dozen requests. So how can they say "Based on the executed agreement with “the mother”?  Where is this agreement and why won’t they provide it? 2. Why won’t BRG return all the antique furniture?  It is not theirs and they have not right to it.   3.     They have not sent [redacted]s estate the outstanding checks for the antique furniture sold.  Why are they keeping the money which is not theirs? 4. BRG’s owner [redacted] did say he “would throw the antique furniture on the street for the trunks to run over.”  We are very scared they are are destroying or damaging or have already destroyed or damages the antique furniture. 5.     Consumers need to be warned that this is not a legitimate business. 
[redacted]
[redacted]

[redacted]
*    our first response to the complaint registered against Black Rock Galleries still stands.  We invite the other party to come to BRG to pick-up the remaining consigned pieces (being held in our warehouse) and to pay the back storage fees as soon as possible so we can close out the account.   Thank you for your time and assistance.   Regards, [redacted]

Review: This gallery had an auction this evening that was postponed after the end of some auctions. They postponed it til Monday. I placed a bid on [redacted] birthday cake from [redacted] with 1 min left. In the rules it stated that the auction would be extended an additional 5 min. After I placed my max bid of $500. For the next 15 plus min. I was the highest bidder at $410. The Clock reset for another 15 min. The expired and I still did not win and they're were no more bids. I was the highest bidder for 22 min. Someone matched me at $500 at that time. 3 min later someone finally outbid me. I am extremely frustrated with this. I feel I won this auction and I should get the item. Please help. This is the Bid History

Bid Date

$575.00 03/11/2015 07:48 PM

$550.00 03/11/2015 07:48 PM

$510.00 03/11/2015 07:32 PM

$500.00 03/11/2015 07:29 PM

$500.00 03/11/2015 07:29 PM

$410.00 03/11/2015 07:07 PM

$350.00 03/11/2015 06:53 PM

$310.00 03/11/2015 06:50 PM

$300.00 03/11/2015 06:13 PM

$300.00 03/11/2015 06:13 PM

$200.00 03/11/2015 05:31 PMDesired Settlement: I would like to receive the item at what I feel is the winning bid of $410. Also if this has been postponed for only 5 days how can we be sure this will not happen again. I think someone needs to take a close look to make sure that this auction company has the technology and support to handle the difficulties so this doesn't happen again.

Business

Response:

Thank you for your concerns about our [redacted] Auction scheduled to begin closing at 7 p.m. last evening.

Review: They do online auctions which are to be picked up at there location which for the most part I am busy and don't have time running a business to be running all over the the state picking stuff up, but when I do - ESPECIALLY WHEN I PAY FOR MY STUFF INCLUDING COMMISSIONS TO THEM I expect to get all the items I PAY for. I went and picked up my stuff and they claimed to have lost a FEW items o WON in the auction which I already PAID for, very RUDELY said well call you it'll cost me $20 to have my illegal Mexican workers go back and look for them, and has yet the call - I have messaged them on [redacted], Email, ect everyday with NO responseDesired Settlement: I expect a fill refund and never to do business with this shady business ever again

Business

Response:

Hello -