Black Sheep Legging

Initial Business Response / [redacted] (1000, 5, 2015/12/17) */ [redacted] signed up with us as rep for Black Sheep LeggingShe purchased her starter kit and choose "Pick Up" as her delivery method to collect her orderShe contacted us to ask if we would be delivering her package to her even though she had chosen " Pick Up" as per her instructions on the orderShe informed us that by mistake she choose "Pick Up" as a delivery methodShe asked us to quote shippingWe provided her with a shipping quote for her orderShe then asked us to refund the transaction and she would place another orderWe informed her of our return policy of which she agreed to when she signed up with us as a rep and purchased her starter kitWe then asked her again to pay for the shipping on her order so that would could send it out to herShe came back and indicated that she changed her mind and did not want to be a rep with our company and asked of a refundWe once again informed her or our return policy that is clearly stated on our websiteHer next response was threatening towards our company and she demanded her money backWe once politely again indicated to her our return policy and that her order is ready for "Pick Up" as she requested on her purchaseWe again gave her the shipping quote to have the order sent to her and she threatened once us againWe have left it there as we have done our part as a company, her order is here for her to pick up as she instructed or she can pay for the shipping to have it sent to her Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Since when is it ok to keep someone's money who hasn't received product! Despite what the details are I changed my mind about my decision on becoming a rep with this company...I haven't technically received product therefore the return policy doesn't apply to this situation...I don't understand why it is so difficult to return someone's money to them?!? I didn't sign any contract of any kind [redacted]

Hi ***, To answer your questions:All of our starter kits contain a variety of items we currently have in stock to give you a start in your businessThe items are listed for each starter kit with the categories for you to choose which one suits your needs best for starting out
Because we purchase from numerous manufactures our sizing can vary from item to itemWe try our best to label items correctly online to suit our reps and customers needs. If your cliental require specific styles it is up to you as a rep to purchase the items that will best suit them when you order stock as a repWe give you the opportunity to custom pick all styles once you have purchased your starter kit, most other companies do not, they only provide pre-packaged kits where not color or style choice is available to you Our starter kits are only a beginning point for youNo rep has a choice of styles they receive in them. If we can assist you further please let us know. Thank you, Black Sheep Legging

Complaint: ***
I am rejecting this response because:Good Afternoon,I am sorry but my questions have not been answered.I have asked… Why are you off loading clearance items on new reps? And I would appreciate a response in that regard. ** *** *** *** *** ** *** *** *** *** *** *** *** ** *** ** ***When purchasing a starter kit most reputable direct selling companies will send their current items and best sellers as they want you to succeed at marketing their name and product. That is the norm. That is acceptable business practice and helps to build on the success of the individual rep.Why were the items sent to me unpacked? * *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** ** *** ** *** *** *** *** *** *** ** *** *** *** ** ** *** *** *** *** ** ** *** *** ** *** *** *** *** ** ** *** *** ** *** ** *** ** *** *** *** * *** *** ***Once you have ordered your starter kit, any future orders with direct selling companies is item by item ordering and not pre-packaged kits. *** * *** *** *** *** * *** *** ** *** *** *** *** *** *** *** * *** ** ** * *** *** *** ** *** *** *** *** *** ** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** ** *** ***
*What you have sent me may be what you have in stock but it is not the image I have purchased. *** ** *** And the fact that you are unwilling to even seek to come to a some common ground to satisfy the customer (yes I am a customer) is *** *** poor business management. ** *** *** *** *** *** *** *** ** *** *** *** *** *** *** ** *** * *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** ** *** * *** *** ** *** * *** *** ** *** ** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** ** *** *** ** *** *** ***
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*** *** *** ** *** *** *** ** *** *** *** *** *** *** *** ** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** ** *** *** *** ** *** *** *** *** *** ** ***Point blank… the items you have sent me have guaranteed that I will not make any profit. There is no way I can sell clearance items at a higher cost and these legging styles will not sell for $each. They will not.*** *** *** *** ** *** *** *** *** *** ** ** *** * *** *** *** *** I am now requesting that you refund my *** in full for the cost of the package and taxes. I will return all the items you have sent me. Kindly respond to my request for a refund ASAP.Regards,
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/12/17) */
[redacted] signed up with us as rep for Black Sheep Legging. She purchased her starter kit and choose "Pick Up" as her delivery method to collect her order. She contacted us to ask if we would be delivering her package to her even though...

she had chosen " Pick Up" as per her instructions on the order. She informed us that by mistake she choose "Pick Up" as a delivery method. She asked us to quote shipping. We provided her with a shipping quote for her order. She then asked us to refund the transaction and she would place another order. We informed her of our return policy of which she agreed to when she signed up with us as a rep and purchased her starter kit. We then asked her again to pay for the shipping on her order so that would could send it out to her. She came back and indicated that she changed her mind and did not want to be a rep with our company and asked of a refund. We once again informed her or our return policy that is clearly stated on our website. Her next response was threatening towards our company and she demanded her money back. We once politely again indicated to her our return policy and that her order is ready for "Pick Up" as she requested on her purchase. We again gave her the shipping quote to have the order sent to her and she threatened once us again. We have left it there as we have done our part as a company, her order is here for her to pick up as she instructed or she can pay for the shipping to have it sent to her.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Since when is it ok to keep someone's money who hasn't received product! Despite what the details are I changed my mind about my decision on becoming a rep with this company...I haven't technically received product therefore the return policy doesn't apply to this situation...I don't understand why it is so difficult to return someone's money to them?!? I didn't sign any contract of any kind. [redacted]