Black Slate Construction

Complaint: [redacted] I am rejecting this response because:Black Slate Construction ( [redacted] ) DID NOT inform us of any defective flooring materials and initially refused to acknowledge the problemIt was not until we retained a third party flooring consultant to evaluate the kitchen floor tile installation that the contractor even acknowledged the issueIf their installers had initially found the materials defective, they should not have installed them in the first placeThey should have insisted that we replace the materials or present a change order indicating they could not accept responsibility for the installation in light of the defective materialsAdditionally, if they had indicated that the materials were defective, they would not have even offered to negotiate a credit for the installationThe fact is, qualified tile professionals would not have installed the tile if they found it defectiveAdditionally, when Black Slate Construction ( [redacted] ) finally acknowledged the problem, they agreed to credit the project for the labor and agreed to replace the materials at their expenseThey did indeed credit the labor...which they would not have if they initially informed us that the tile was defective before installing They also ordered the replacement tile, but they did not pay for the order.We did not need him to reorder the tile for us since we initially ordered the tileWe needed him to REPLACE the tile at their expenseThey stiffed us with the bill after giving us the tile order informationThey stopped answering our calls and messages once we learned they had not paid for the tile order as we had agreedIn addition to the tile floors in the kitchen, the entire master bath shower must be rebuiltBecause of poor workmanship finishing the tile for the soapboxes and stcurb in the shower, we had to contract a third party to properly finish out the showerAs they initiated the work, we found that Black Slate Construction neglected to add the proper waterproofing to the backerboard jointsThey also screwed in the shower pan liner rather than gluing the liner in with proper adhesiveThey also set tile directly on sheetrock rather than installing backerboard in the soap boxes they built outIn short, they did substandard work in the master bathroom that has resulted in us having to completely redo the work we already paid for and replace the materials we had to demolish as a result of their negligence Regards, [redacted]

[redacted] , The tiles provided by you to my installation crew were problematic from the start I cautioned that the substandard quality would cause issues and it did At no time, did I agree to pay for replacing the material that I did not supply on the contractI did credit you in the amount we agreed on, but I never agreed to re-install the same at no charge The credit for materials and labor was the resolution to the flooring issues At that point of our working relationship, I completed the punch list and resolved ALL outstanding items The other statements are blatantly false I stayed with the project until we had come to the end The flooring professionals that re-installed your tile for you should be who your complaint lies with nowOn October 30, 2015, my attorney sent notice to you of contractual default The notice of default cited: 1) Failure to make required payment when due2) Failure to make worksite available3) Prohibiting free access to the worksite4) Prohibiting Black Slate from completing the scope of workPayment had been withheld until we came to the agreement on the credits and the final payment that you issued on November included that $in prior payment credits Also included were a substantial number of labor hours at no charge This completed my obligation to you under our contract In addition, your failure to cure the default as noticed on October resulted in automatic termination of our contract

[redacted], The tiles provided by you to my installation crew were problematic from the start.  I cautioned that the substandard quality would cause issues and it did.  At no time, did I agree to pay for replacing the material that I did not supply on the contract. I did credit you in the...

amount we agreed on, but I never agreed to re-install the same at no charge.  The credit for materials and labor was the resolution to the flooring issues.  At that point of our working relationship, I completed the punch list and resolved ALL outstanding items.   The other statements are blatantly false.  I stayed with the project until we had come to the end.  The flooring professionals that re-installed your tile for you should be who your complaint lies with now. On October 30, 2015, my attorney sent notice to you of contractual default.  The notice of default cited: 1) Failure to make required payment when due. 2) Failure to make worksite available. 3) Prohibiting free access to the worksite. 4) Prohibiting Black Slate from completing the scope of work. Payment had been withheld until we came to the agreement on the credits and the final payment that you issued on November 13 included that $2385 in prior payment credits.  Also included were a substantial number of labor hours at no charge.  This completed my obligation to you under our contract.   In addition, your failure to cure the default as noticed on October 30 resulted in automatic termination of our contract.

Complaint: [redacted]
I am rejecting this response because:Black Slate Construction ([redacted]) DID NOT inform us of any defective flooring materials and initially refused to acknowledge the problem. It was not until we retained a third party flooring consultant to evaluate the kitchen floor tile installation that the contractor even acknowledged the issue. If their installers had initially found the materials defective, they should not have installed them in the first place. They should have insisted that we replace the materials or present a change order indicating they could not accept responsibility for the installation in light of the defective materials. Additionally, if they had indicated that the materials were defective, they would not have even offered to negotiate a credit for the installation. The fact is, qualified tile professionals would not have installed the tile if they found it defective. Additionally, when Black Slate Construction ([redacted]) finally acknowledged the problem, they agreed to credit the project for the labor and agreed to replace the materials at their expense. They did indeed credit the labor...which they would not have if they initially informed us that the tile was defective before installing.  They also ordered the replacement tile, but they did not pay for the order.We did not need him to reorder the tile for us since we initially ordered the tile. We needed him to REPLACE the tile at their expense. They stiffed us with the bill after giving us the tile order information. They stopped answering our calls and messages once we learned they had not paid for the tile order as we had agreed. In addition to the tile floors in the kitchen, the entire master bath shower must be rebuilt. Because of poor workmanship finishing the tile for the soapboxes and step-up curb in the shower, we had to contract a third party to properly finish out the shower. As they initiated the work, we found that Black Slate Construction neglected to add the proper waterproofing to the backerboard joints. They also screwed in the shower pan liner rather than gluing the liner in with proper adhesive. They also set tile directly on sheetrock rather than installing backerboard in the soap boxes they built out. In short, they did substandard work in the master bathroom that has resulted in us having to completely redo the work we already paid for and replace the materials we had to demolish as a result of their negligence.
Regards,
[redacted]