Blackaby Insurance Agency

You will find the attached response from Michael *B [redacted] along with the claim denial from the adjuster provided by the company Please correct the e-mail address for Debbie B [redacted] to [redacted] @blackabyinsurance.comThis letter is in response to a complaint you have sent to our agency from a Mr [redacted] ***Let mebegin by saying I have been in the insurance business for Yi years as an agent and Blackaby InsuranceAgency, Inchas been doing business since We pride ourselves on doing business honestly,ethically, and with morals and values.On January 11, 2017, our office received a call stating the roof of the building located at [redacted] inOntario, OR, collapsed due to the weight of the snowThe insured is out of the area but a friend wasoverseeing the buildingI immediately left my office to inspect the property and take picturesI didencounter Mr***, he did speak to me about two issues:*Would I prepare a quote to insure his building? I told him I was not able to do anything for the nextseveral weeks due to the snowI did give him my name and the name of my agency and told him wewould be glad to complete an application and prepare a proposal for him.*He was in the process of removing snowI told him this would be considered a liability claim and wewould set up a claim with the company for my client that owned the collapsed buildingThis was doneand the company denied the claim determining that my client was not negligentMr [redacted] wascontacted by Senior Claim Representative explaining the denied claim (see attached letter).At no time did I tell Mr [redacted] that I would pay to remove the snowAn agent is not able to resolveclaims or determine what will be paid and what will not be paidAn agent submits the claim to thecompany and monitors the progress of the claimThis claim was handled in the process as everyother claim.In January 2017, Blackaby Insurance Agency, Incwas awarded Business of the Year by the Ontario AreaChamber of CommerceMr [redacted] should be careful to stop all incorrect statements about me and myagency.Sincerely,Michael *B [redacted]

At this time, we are turning this over to our attorney