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BLACKBEAR INDUSTRIES INC.

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BLACKBEAR INDUSTRIES INC. Reviews (1)

I would like to respond to the complaint # *** from *** ***On Thursday 12/10/I was contacted by *** *** about checking out his heat pump as it was not working CorrectlyI informed him that l would not be able to come on Thursday but would come out on Friday 12/11/2015, He asked
if I did free estimates, and I informed him that I did notMy diagnostic fee is $and *** *** agreed to that feeI came to their home on Friday 12/11/2015, at the time we had agreed uponI checked the heat pump and determined that the reversing valve was badI then contacted the manufacturer as to see if the part was under warrantyI was informed that the part was under warranty, but only the valve, no other parts or laborThe part would be at the supply house on MondayI informed *** *** of the cost of replacement of the valve and the cost of replacement of the condensing unitHe said he would have to discuss it with his wife and would let me know later in the afternoonHe then paid me for the diagnostic fee and I left*** *** called me later in the afternoon on the 11th and said they had decided to replace the valve, not the condensing unitI then Called the supply house to make sure the part would be available on MondayI called *** *** on Tuesday and told him that I had made a scheduling error and would not be able to come on Tuesday the 15thWe agreed on Friday the 18th*** *** then contacted ME and cancelled because they had friends coming over on FridayI informed *** *** that I did not have any available openings in my schedule for several weeksAs a courtesy, I called other local contractors to see if I could get them some helpI then put them in touch with the other contractors to see if they could work something out*** *** contacted me to ask for a refund of the $diagnostic feeI informed her that I would not refund the fee as I did the work that the fee coveredl diagnosed the heat pump and determined what was wrong and gave them options as how to proceed with the repairI never bought the part as it was under warranty and did not have to be bought, only orderedAt no time during my conversation with *** *** did I get “furious”I never lied to them or refused to do the jobI only stated to them that I would not be able to do the work on their schedule as I had previous commitmentsWhen pressed by her as to why I could not change my schedule, probably did say something like, life doesn't always go as planned.I feel that when I knew that I would be unable to perform the requested work on the ***’s heat pump, I went out of my way to secure another contractor that would be able to perform the required repairs in a more timely fashion than I would be able to do.In the years I have been in business, and the previous years I was in business with my father I have never received a complaint to the Revdex.com.Sincerely, Stephen P***

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Address: 1096 Ccc Rd, Linden, Virginia, United States, 22642

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