Blackberry

BB Leadership,

If you cannot stand with your products - which you are unable to sustain with the current market trend, you cannot leave the BB users on their own with such a financial burden to purchase a new android platform handset.

On moral grounds, you should replace the BB unsupported platform with your android based phones.

We have given you business for the past 3 generations and I have dropped you endless emails in the past many years but your leadership has decided not to speak much on this seems for your money stands much taller than business ethics.

Since you are not responding to emails sent to the BoDs, therefore I would like to check my options on this forum.

Unhappy;
Sunny R K.

Purchased my phone 4/11/18 and since this required software update I have not been able to connect to wifi or use any apps that connect to wifi. When I first had this issue I tried to return the phone but could not due to the 14 days warranty. Tried to change my wifi security however due to my service provider I could not. and now I am left with a phone that is not connecting and I do not have another phone. I have called your customer service number but there is no remedy to correct this and its costing me money. This is ridiculous. Getting another phone is not going to correct the software issue and I am out of $600.

Purchased new keyone in Jan 2018. had issue with phone resetting and turning off. sent for warranty repair and phone was returned with speaker issues causing sound to drop off. Issue of resetting is still happening, now speaker is shot. Called to complain and was told they wanted $550 to accept phone for repair again and they may or may not refund when completed. Demand phone either be properly repaired, refund offered or NEW phone provided. Phone is less than 6 months old, will not accept a refurb phone. *** the phone was returned to me damaged.

I have purchased over 100 BlackBerry devices in the past 10 years. I personally purchased six KeyONE devices for my employees. The screens fell out and had to send them in to get repaired. I received back one that was scratched on keyboard (not original unit) and one where the back cover (not original unit) would not stay on. I sent scratched one in again to get repaired and it was sent back "out of warranty". I gave Proof of Purchase and it arrived on my doorstep with no note and not repaired. I have been without this phone for over two months resulting in me purchasing a replacement. This is unacceptable. I have another unit that gets so hot that it burns my hand.
Product_Or_Service: June 2017

I sent in my Keyone on March 21 for warranty repairs. Blackberry received my phone on March 28th. After multiple phone calls asking for an update, I assume they lost my phone, Blackberry sent me a refurbished phone. The refurbished phone that Blackberry sent me was for *** however, I had sent in a *** phone. After calling Blackberry to advise them of their mistake, I was requested to send them $499 to send me my correct phone. I refused to give them my credit card information. I had to pay the shipping to send Blackberry the incorrect phone due to the fact that they will not send me my correct phone until they receive the incorrect phone.

BlackBerry RMA Repair 360 CRM:XXXXXXXXXXXXXXX

Phone warranty started in November, this was my second PRIV after having the first replaced due to several issues. The phone is now no longer able to see any WIFI networks.I have gone through all troubleshooting steps including Factory Reset. Lady I spoke with at BlackBerry said the phone needs to be sent for repair through the place it was purchased. I purchased the phone through *** and I am no longer with them. *** has said the only way they will facilitate my repair is if I reactivate with them. Otherwise, they said BlackBerry has to deal with it. I called BlackBerry and they said there is nothing they can do, spoke with supervisor *** and he said reiterated there was nothing BlackBerry could do, *** had to facilitate. *** refuses. For the record, this is my second PRIV which replaced a Q10, which replaced a Torch, which replaced a storm, which replaced another blackberry which replaced a pearl. *** I refuse to switch manufacturers and ***. *** I have a manufacturers warranty that you will not service.

Sent my phone in for repair on 2/13/18. Have yet to receive a replacement or repaired device after numerous calls.
This is in regards to the case ALC-XXXXXXX. A KEYone purchased in August of 2017 that has been in a warehouse since 2/16/18. When I had setup this repair, I was originally told it would take 7-10 business days to have the phone fixed and sent back. While that seemed like an exorbitant amount of time, it was the only option. After checking the Online Portal daily, and seeing no updates besides "The smartphone is awaiting repair process initiation", I started calling everyday for an update. Three weeks after the original completion date, and after numerous calls, and countless 'escalations' (of which, those would appear to do nothing), I was fed up and requested, on numerous occasions for a handset replacement. All of these requests (along side the 'escalations') were never addressed, reviewed, or acknowledged. Even though I had waited more than double the original time it would take to repair my device.

During a call on 3/12/18, I was told that it would be an ADDITIONAL 12 business days. After speaking with supervisor *** (who seems to be the ONLY person doing anything that resembles getting this case resolved), I demanded a handset replacement. Of which, he is not authorized to approve. Moving on to the call I placed on 3/13/18, I was informed by a call center employee that my phone had been moved to from the Illinois repair center to the Canada repair center, and that was causing more time to the added. Why was it not sent there in the first place? Well, the reason I was given was to avoid confusion to the customer, me. Did you think I was so inadequate that I'm not able to figure out how to ship a device from California to Ontario, Canada? That is just insulting. You would think that at this point, after waiting an entire month since the shipping date, a handset replacement would be ordered and shipped out. Apparently, I was incorrected. In another call on 3/14/18, I was informed by *** that in order for a handset replacement, you would need a credit card on file to cover any 'out of warranty' damage that may be found in the repair processes. May implies that even after a month, my device still had not been inspected, looked at, or even acknowledged. Now, this is only a summary and not a full account. I have been *** by call center employees, hung up on, told I would get a call back, and nothing happens. When calling the repair center in Mississauga (Blackberry call center told me they have no way of calling them. Well, I found a way), they have no record of the phone being inspected or delivered.

Now something worth noting: I require my phone for work. Without this device, I cannot work and thus lose money. On average $45 a day. Let's do the math. $45 a day, for a 5 day work week. That is $225. A month? $900. $900 dollars a month I am losing due to the repair center not being able to answer emails, or requests.

ALC-XXXXXXX is my case number with the blackberry service center.

I had a Blackberry Keyone, in which the back cover was coming detached. Not a huge deal. I was told I could send it in for repair and they would fix it or tell me how much it would cost to fix.

They received it on 2/20. It has been 3weeks !! with no status updates. I have called and email multiple times. All I get is the run around and no one is able to tell me where my phone is or when it will be sent back.

I'm now basically being forced to buy a new phone. This is a ridiculous amount of time for a repair or repair evaluation.

Thanks, please help.