As of 9/17/there was complete understanding on the customer's behalf of the Return Process and Refund Process since she selected to Refuse the Order and not ship it back with a different tracking numberPlease see attached for the Terms and Conditions of "Our Guarantee"or click http://perfectorigins.com/our-guarantee.phpAs stated: It is your responsibility to pay the return postage and we recommend you send it to us with tracking or delivery confirmation to expedite the process and avoid delaysIf a package is marked returned refused or undeliverable, we will happily refund the cost of your order minus the shipping fees related to the refusal of the packageNote: We must receive the bottle(s) within days from the date you originally purchased the item, for the refund to be valid It was explained in detail as the customer shows knowledge of and it was in fact told to her that a close follwould occur to insure a solutionThe customer had complete access to the tracking number because it's the original tracking number that was sent in her confirmation emailBy the end of the conversation, the Customer acknowledged all given information, was appreciative, and understanding
[redacted] originally called us on 3/3/and spoke with a CSRDuring this conversation the customer was informed that she was outside of her days as it is stated on our website, "Perfect Origins wants you to be completely and perfectly satisfied, and that is why we offer a 60-day money back guarantee from the date you ordered your product(s)."Please see our link: [redacted] Each customer is informed of where to find the terms and conditions in multiple ways and multiple times after the original ordering process (it is also easily found throughout our website, home page, and presentations)The CSR did inform the customer that we will extend it an additional days under the circumstances, not 60, the CSR also informed the customer of the date all bottles needed to be back in our returns department and processedThe customer acknowledged this as well as the rest of the return instructionsOnce we did receive the returned box, there was only bottles in it and an RMA wasn't presentI do want to state that we are not concerned with the lack of RMA at this pointWe received the returned box and was able to clearly identify the customerWe have made several attempts to contact the customer after the return was made to clarify the prorated refund in-which the customer refused to return our callsWe have also contacted the customer via email to request a callback to further discuss this and also to obtain a tracking number so we could further look into the weight of the box and proceed from thereWe are more than willing to work with this customer for we already extended the money back guarantee for her since she was originally past the days date, but we aren't able to further help the customer if the customer isn't willing to discuss this over the phone or send us a tracking link via email as requestedPlease see attachedWe simply request that the customer provide us with the tracking so we are able to thoroughly look into this further for we have attempted multiple times via phone and email to come to a solution without proper customer response The emails are correspondence between the customer and Customer Service Manager over an extended period of timeThe phone photo is her original call and the three attempts that were made to contact the customer with voicemail being left each timeThe customer has yet to contact us via phone as requested
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
We appreciate the patience and understanding of ** ***As Mr*** stated, he did contact us and was instructed on how to receive a refund as outlined in Our GuaranteeWe still have not received the order back and it seems to have been delivered to the incorrect USPS, which
explains why our warehouse does not have it for it was delivered to Englewood, CO and not Centennial, CO. We have already issued him a refund as an exception for he did follow our instructions and as to no fault of his nor ours with the postal mix-upPlease see attached for all documents that support the above statements
* *** contacted us by leaving a voicemail during after business hoursWe contacted her back the next business day, which is when she requested for us to stop her shipmentSanchee informed her that she would put in a request for it to be stopped, but due to the order being made on 12/5/15, a
Saturday, and it being Monday it might've already been shippedShe informed * *** that she will follwith her to let her know the result of the request by EOB (end of business)She also informed her that from there she would give information on the next steps whether it be a refund if the order was successfully cancelled or the return policySanchee called the customer to inform he that the order had already been shipped, but wasn't able to get through and left a voicemailShe also followwith an emailSee Below:***]: Cancellation request/Tracking InformationInbox x Sanchee *** Dec (days ago)to ***, meHello * ***, Unfortunately, I was unable to cancel your order ***It has already been packaged and shippedPlease allow hours for tracking updatesHere is the tracking information: Tracking: *** For more detailed information on your delivery please visit www.usps.com or call USPS customer service at 1-800-275-8777. It is important that once you receive this order you contact our officeIn order for us to ensure that your refund is processed correctly and credited back to your account within a timely manner, we require all refunds to be done over the phone with a Customer Support Specialist which can be reached at 1-800-815-ext2 DURING BUSINESS HOURS MON-FRI 9AM-6PM EST. If you are unable to get through, we may be experiencing heavy call volumesPlease leave a message and one of our representatives will return your call ASAP. Thank you,Sanchee *** Customer Service Represetative1-800-815-6073 Opt * For Customer Support 9:00am -6:00pm EST From there * *** called back and spoke with Sanchee, which is when Sanchee explained the return policy and gave her options on how she could return it as outlined in Our Guarantee: http://perfectorigins.com/our-guarantee.php* *** wasn't happy with this and requested a Manager callbackI called her back at 4:40pm EST on 12/7/as requested with no answer, from there I left a voicemailThe following day * *** called back my line, but I was unable to answer due to being on the lineShe called the 1-number and with spoke with Sanchee,vwhich resulted in a request from a Manager callback againI called back and both times was huon by the customer due to the customer stating the number was blockedI am unaware why or how the number was blocked since it was the same number I called on previously, which * *** called back on and I was unable to answer due to being on another call. If the customer and I were able to speak on the phone without being disconnected, then I would've informed her that we were processing her refund over the next hrs, which both refund transcripts support that statementThe customer did receive her order and was refunded fully as well
As of 9/17/15 there was complete understanding on the customer's behalf of the Return Process and Refund Process since she selected to Refuse the Order and not ship it back with a different tracking number. Please see attached for the Terms and Conditions of "Our Guarantee"or...
click http://perfectorigins.com/our-guarantee.php. As stated: It is your responsibility to pay the return postage and we recommend you send it to us with tracking or delivery confirmation to expedite the process and avoid delays. If a package is marked returned refused or undeliverable, we will happily refund the cost of your order minus the shipping fees related to the refusal of the package. Note: We must receive the bottle(s) within 60 days from the date you originally purchased the item, for the refund to be valid. It was explained in detail as the customer shows knowledge of and it was in fact told to her that a close follow-up would occur to insure a solution. The customer had complete access to the tracking number because it's the original tracking number that was sent in her confirmation email. By the end of the conversation, the Customer acknowledged all given information, was appreciative, and understanding.
[redacted] originally called us on 3/3/16 and spoke with a CSR. During this conversation the customer was informed that she was outside of her 60 days as it is stated on our website, "Perfect Origins wants you to be completely and perfectly satisfied, and that is why we offer a 60-day money back...
guarantee from the date you ordered your product(s)."Please see our link: [redacted] Each customer is informed of where to find the terms and conditions in multiple ways and multiple times after the original ordering process (it is also easily found throughout our website, home page, and presentations). The CSR did inform the customer that we will extend it an additional 30 days under the circumstances, not 60, the CSR also informed the customer of the date all 4 bottles needed to be back in our returns department and processed. The customer acknowledged this as well as the rest of the return instructions. Once we did receive the returned box, there was only 3 bottles in it and an RMA wasn't present. I do want to state that we are not concerned with the lack of RMA at this point. We received the returned box and was able to clearly identify the customer. We have made several attempts to contact the customer after the return was made to clarify the prorated refund in-which the customer refused to return our calls. We have also contacted the customer via email to request a callback to further discuss this and also to obtain a tracking number so we could further look into the weight of the box and proceed from there. We are more than willing to work with this customer for we already extended the money back guarantee for her since she was originally past the 60 days date, but we aren't able to further help the customer if the customer isn't willing to discuss this over the phone or send us a tracking link via email as requested. Please see attached. We simply request that the customer provide us with the tracking so we are able to thoroughly look into this further for we have attempted multiple times via phone and email to come to a solution without proper customer response. The emails are correspondence between the customer and Customer Service Manager over an extended period of time. The phone photo is her original call and the three attempts that were made to contact the customer with voicemail being left each time. The customer has yet to contact us via phone as requested.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
As of 9/17/there was complete understanding on the customer's behalf of the Return Process and Refund Process since she selected to Refuse the Order and not ship it back with a different tracking numberPlease see attached for the Terms and Conditions of "Our Guarantee"or click http://perfectorigins.com/our-guarantee.phpAs stated: It is your responsibility to pay the return postage and we recommend you send it to us with tracking or delivery confirmation to expedite the process and avoid delaysIf a package is marked returned refused or undeliverable, we will happily refund the cost of your order minus the shipping fees related to the refusal of the packageNote: We must receive the bottle(s) within days from the date you originally purchased the item, for the refund to be valid It was explained in detail as the customer shows knowledge of and it was in fact told to her that a close follwould occur to insure a solutionThe customer had complete access to the tracking number because it's the original tracking number that was sent in her confirmation emailBy the end of the conversation, the Customer acknowledged all given information, was appreciative, and understanding
[redacted] originally called us on 3/3/and spoke with a CSRDuring this conversation the customer was informed that she was outside of her days as it is stated on our website, "Perfect Origins wants you to be completely and perfectly satisfied, and that is why we offer a 60-day money back guarantee from the date you ordered your product(s)."Please see our link: [redacted] Each customer is informed of where to find the terms and conditions in multiple ways and multiple times after the original ordering process (it is also easily found throughout our website, home page, and presentations)The CSR did inform the customer that we will extend it an additional days under the circumstances, not 60, the CSR also informed the customer of the date all bottles needed to be back in our returns department and processedThe customer acknowledged this as well as the rest of the return instructionsOnce we did receive the returned box, there was only bottles in it and an RMA wasn't presentI do want to state that we are not concerned with the lack of RMA at this pointWe received the returned box and was able to clearly identify the customerWe have made several attempts to contact the customer after the return was made to clarify the prorated refund in-which the customer refused to return our callsWe have also contacted the customer via email to request a callback to further discuss this and also to obtain a tracking number so we could further look into the weight of the box and proceed from thereWe are more than willing to work with this customer for we already extended the money back guarantee for her since she was originally past the days date, but we aren't able to further help the customer if the customer isn't willing to discuss this over the phone or send us a tracking link via email as requestedPlease see attachedWe simply request that the customer provide us with the tracking so we are able to thoroughly look into this further for we have attempted multiple times via phone and email to come to a solution without proper customer response The emails are correspondence between the customer and Customer Service Manager over an extended period of timeThe phone photo is her original call and the three attempts that were made to contact the customer with voicemail being left each timeThe customer has yet to contact us via phone as requested
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
We appreciate the patience and understanding of ** ***As Mr*** stated, he did contact us and was instructed on how to receive a refund as outlined in Our GuaranteeWe still have not received the order back and it seems to have been delivered to the incorrect USPS, which
explains why our warehouse does not have it for it was delivered to Englewood, CO and not Centennial, CO. We have already issued him a refund as an exception for he did follow our instructions and as to no fault of his nor ours with the postal mix-upPlease see attached for all documents that support the above statements
* *** contacted us by leaving a voicemail during after business hoursWe contacted her back the next business day, which is when she requested for us to stop her shipmentSanchee informed her that she would put in a request for it to be stopped, but due to the order being made on 12/5/15, a
Saturday, and it being Monday it might've already been shippedShe informed * *** that she will follwith her to let her know the result of the request by EOB (end of business)She also informed her that from there she would give information on the next steps whether it be a refund if the order was successfully cancelled or the return policySanchee called the customer to inform he that the order had already been shipped, but wasn't able to get through and left a voicemailShe also followwith an emailSee Below:***]: Cancellation request/Tracking InformationInbox x Sanchee *** Dec (days ago)to ***, meHello * ***, Unfortunately, I was unable to cancel your order ***It has already been packaged and shippedPlease allow hours for tracking updatesHere is the tracking information: Tracking: *** For more detailed information on your delivery please visit www.usps.com or call USPS customer service at 1-800-275-8777. It is important that once you receive this order you contact our officeIn order for us to ensure that your refund is processed correctly and credited back to your account within a timely manner, we require all refunds to be done over the phone with a Customer Support Specialist which can be reached at 1-800-815-ext2 DURING BUSINESS HOURS MON-FRI 9AM-6PM EST. If you are unable to get through, we may be experiencing heavy call volumesPlease leave a message and one of our representatives will return your call ASAP. Thank you,Sanchee *** Customer Service Represetative1-800-815-6073 Opt * For Customer Support 9:00am -6:00pm EST From there * *** called back and spoke with Sanchee, which is when Sanchee explained the return policy and gave her options on how she could return it as outlined in Our Guarantee: http://perfectorigins.com/our-guarantee.php* *** wasn't happy with this and requested a Manager callbackI called her back at 4:40pm EST on 12/7/as requested with no answer, from there I left a voicemailThe following day * *** called back my line, but I was unable to answer due to being on the lineShe called the 1-number and with spoke with Sanchee,vwhich resulted in a request from a Manager callback againI called back and both times was huon by the customer due to the customer stating the number was blockedI am unaware why or how the number was blocked since it was the same number I called on previously, which * *** called back on and I was unable to answer due to being on another call. If the customer and I were able to speak on the phone without being disconnected, then I would've informed her that we were processing her refund over the next hrs, which both refund transcripts support that statementThe customer did receive her order and was refunded fully as well
As of 9/17/15 there was complete understanding on the customer's behalf of the Return Process and Refund Process since she selected to Refuse the Order and not ship it back with a different tracking number. Please see attached for the Terms and Conditions of "Our Guarantee"or...
click http://perfectorigins.com/our-guarantee.php. As stated: It is your responsibility to pay the return postage and we recommend you send it to us with tracking or delivery confirmation to expedite the process and avoid delays. If a package is marked returned refused or undeliverable, we will happily refund the cost of your order minus the shipping fees related to the refusal of the package. Note: We must receive the bottle(s) within 60 days from the date you originally purchased the item, for the refund to be valid. It was explained in detail as the customer shows knowledge of and it was in fact told to her that a close follow-up would occur to insure a solution. The customer had complete access to the tracking number because it's the original tracking number that was sent in her confirmation email. By the end of the conversation, the Customer acknowledged all given information, was appreciative, and understanding.
[redacted] originally called us on 3/3/16 and spoke with a CSR. During this conversation the customer was informed that she was outside of her 60 days as it is stated on our website, "Perfect Origins wants you to be completely and perfectly satisfied, and that is why we offer a 60-day money back...
guarantee from the date you ordered your product(s)."Please see our link: [redacted] Each customer is informed of where to find the terms and conditions in multiple ways and multiple times after the original ordering process (it is also easily found throughout our website, home page, and presentations). The CSR did inform the customer that we will extend it an additional 30 days under the circumstances, not 60, the CSR also informed the customer of the date all 4 bottles needed to be back in our returns department and processed. The customer acknowledged this as well as the rest of the return instructions. Once we did receive the returned box, there was only 3 bottles in it and an RMA wasn't present. I do want to state that we are not concerned with the lack of RMA at this point. We received the returned box and was able to clearly identify the customer. We have made several attempts to contact the customer after the return was made to clarify the prorated refund in-which the customer refused to return our calls. We have also contacted the customer via email to request a callback to further discuss this and also to obtain a tracking number so we could further look into the weight of the box and proceed from there. We are more than willing to work with this customer for we already extended the money back guarantee for her since she was originally past the 60 days date, but we aren't able to further help the customer if the customer isn't willing to discuss this over the phone or send us a tracking link via email as requested. Please see attached. We simply request that the customer provide us with the tracking so we are able to thoroughly look into this further for we have attempted multiple times via phone and email to come to a solution without proper customer response. The emails are correspondence between the customer and Customer Service Manager over an extended period of time. The phone photo is her original call and the three attempts that were made to contact the customer with voicemail being left each time. The customer has yet to contact us via phone as requested.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]