Business responded to complaint. We are very sorry Jerry A[redacted] feels as though he’s been slighted. On my first contact with him he appeared to be confused and disoriented. In his complaint he said that he had called many times, but this was his first call here. He berated me at the time...
because he could not get a real person. It took quite a while to make him understand that I was a real person. We made an appointment for his roof estimate for 6/13/2015 between 1 and 2, all while he ranted about getting a real person on the phone. Bob B[redacted] was on his way to Mr. A[redacted]’s house at 1:50 6/13/2015 (according to his phone records) and called him to ask for directions (Bob’s GPS said there was so such address). It was Saturday and our office was closed. But Mr. A[redacted] proceeded to convulse with anger that he had called our office and couldn’t get a real person, also that he had lived in his house his whole life and he still lived there. He would not give directions to his house or tell Bob the address. After a very disturbing berating, Bob told him “Never mind Mr. A[redacted]. Get someone else.” Mr. A[redacted] then filed a complaint with the Revdex.com, saying Bob did not show up, and ‘he does not do what he said he would do.’ Bob had tried to get to his house, he was just a street away. I hope that you will call him to see for yourself that we tried to help him to no avail. It is very disturbing for us that anyone can make false statements on our behalf and there is nothing we can do about it. Our mom and pop company has worked very hard for 35 years to maintain a reputable company with the highest regard for homeowners. For the sake of fairness I hope you can remove his false statement. No one deserves to be treated the way he treated my husband, Bob. Mr. A[redacted] was verbally cruel. And now he wishes to take it a step further. It’s just not right.
Business responded to complaint. We are very sorry Jerry A[redacted] feels as though he’s been slighted. On my first contact with him he appeared to be confused and disoriented. In his complaint he said that he had called many times, but this was his first call here. He berated me at the time...
because he could not get a real person. It took quite a while to make him understand that I was a real person. We made an appointment for his roof estimate for 6/13/2015 between 1 and 2, all while he ranted about getting a real person on the phone. Bob B[redacted] was on his way to Mr. A[redacted]’s house at 1:50 6/13/2015 (according to his phone records) and called him to ask for directions (Bob’s GPS said there was so such address). It was Saturday and our office was closed. But Mr. A[redacted] proceeded to convulse with anger that he had called our office and couldn’t get a real person, also that he had lived in his house his whole life and he still lived there. He would not give directions to his house or tell Bob the address. After a very disturbing berating, Bob told him “Never mind Mr. A[redacted]. Get someone else.” Mr. A[redacted] then filed a complaint with the Revdex.com, saying Bob did not show up, and ‘he does not do what he said he would do.’ Bob had tried to get to his house, he was just a street away. I hope that you will call him to see for yourself that we tried to help him to no avail. It is very disturbing for us that anyone can make false statements on our behalf and there is nothing we can do about it. Our mom and pop company has worked very hard for 35 years to maintain a reputable company with the highest regard for homeowners. For the sake of fairness I hope you can remove his false statement. No one deserves to be treated the way he treated my husband, Bob. Mr. A[redacted] was verbally cruel. And now he wishes to take it a step further. It’s just not right.