Blackhawk Floors, Inc. Reviews (2)
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Blackhawk Floors, Inc. Rating
Description: Floor Laying, Refinishing & Resurfacing, Hardwood Floor Contractors, Floor Materials - Retail, Floor Treatment Compounds, Floors - Hardwood, Contractors - Flooring, Hardwood Floor Maintenance, Floor Coverings & Installation, Floor Refinishing
Address: 15507 N. Scottsdale Road Ste 150, Scottsdale, Arizona, United States, 85254-2156
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In response to complaint# [redacted] filed by our customer. We had not completed the project and had not issued a final invoice at the time the complaint was filed. There were some other trades that needed to finish up prior to us getting back in to finish our work. We have been and are currently in...
contact with the customer. Our customer did express some concerns about the floor and we are working with them to resolve the concerns.
Review: Subfloor was never leveled prior to wood floor installation causing wavy floor and baseboards issues, along with multiple other quality issues. Owner of Blackhawk Floors was notified earlier in project of wavy floor and never inspected or addressed the issue. Painters lacquering baseboards pulled off the job due to poor floor installation. They would not caulk under baseboards due to the large gaps. House remodel now delayed.Desired Settlement: Timely replacement of wavy floors that do not meet industry standards.
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Response:
In response to complaint# [redacted] filed by our customer. We had not completed the project and had not issued a final invoice at the time the complaint was filed. There were some other trades that needed to finish up prior to us getting back in to finish our work. We have been and are currently in contact with the customer. Our customer did express some concerns about the floor and we are working with them to resolve the concerns.