Thank you for the opportunity to correspond with our dissatisfied guest. Our Regional Director of Operations contacted [redacted] to discuss the matter. He assured our guest that the behaviors witnessed were not our standard and that corrective action would be taken. The guest was satisfied with the conversation and now it is up to us to improve the knowledge and execution of standards at the identified location. Thanks again for the opportunity
Thank you for the opportunity to correspond with our dissatisfied guest. Our Regional Director of Operations contacted [redacted] to discuss the matter. He assured our guest that the behaviors witnessed were not our standard and that corrective action would be taken. The guest was satisfied with the conversation and now it is up to us to improve the knowledge and execution of standards at the identified location. Thanks again for the opportunity