Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.With regards to the washer they did not contact the "inspector/adjuster"The adjuster was at my house multiple times and admitted to me he had forgotten to include the picture and told me multiple times he had resubmitted the picture showing the damageTable: The blue fuzz was visible on the table from 10-feet awayIt's quite obviousThe inspector/adjuster did NOT carefully inspect the table the first timeHad I known about their policy I would have made sure to look over each minute inch of the table.
Refrigerator: The refrigerator was NOT tagged at allSo why would I assume the shelves had been tagged and did not show up? I have different sets of numbersOne from the packing/loading and one from the deliveryHow was I supposed to verify I got everything when they CHANGED the numbers on half of the shipment?! In addition, their inspector/adjuster inspected the refrigerator and never noted that the shelves were missing - even when he took all of the tape offThe tape all over the refrigerator appeared to be holding the shelves together.
It is quite obvious that Dunmar's investigator was acting on their behalf and not mineHe was looking at specifically what I said was wrong and did not fully inspect the items for further damage that might have been overlooked the first time because the original damage was obvious
Regards,
*** ***
I routinely do not post reviews of any companies unless they are particularly bad and I want to warn others away, but I have to comment on Dunmar Moving of Richmond, VA because they are miles ahead of the competition in service! They were attentive to my unique needs throughout the process and every single step from the first home visit and estimate to the last handshake after the move was 100% positive
We had a very pleasant experience with all representatives of Dunmar Moving SystemsVery professional, customer focused, and experienced team!
Special thanks to our sales consultant Jennifer J***, Move Coordinator, Amy W***, and our move team We could not have done it without each of them!
Great professional, cheerful team of Anthony J***, Duanne, Vance and Nick for my move I would highly recommend this team for your move I would use them again in a heartbeat!
PH***
Ms*** claim was initially filed directly with *** *** ***, for whom Dunmar is an agent. *** settled the interstate portion of the claim and referred the balance of the items, deemed to be storage liability, back to Dunmar for settlement. Dunmar used the
inspection report that had been obtained by *** *** ***, as the repair service sent by *** had viewed all of the items being claimed by the customer. The inspection of the washer specifically states that no external damage was noted. Therefore, the claim for the washer was denied, based on this report. This item was actually addressed by *** *** ***, as part of the interstate portion of the claim. When Ms*** attempted to file the same claim for the washer with Dunmar, we simply reiterated Allied's positionDunmar, nor *** *** ***, were ever contacted by the inspector to indicate that an error had been made. While supplemental claims are certainly allowed, an item that has already been inspected will not be reconsidered for additional damage. The damage claimed on the table would have been visible at the time of the original inspection and, yet, was not seen by the repair service. The denial of the fuzzy residue on the table was made because this was not transit-related damage. Rather, the product that the customer had used to secure photos to the table, was the cause of the pad sticking to the surface. This was beyond the carrier's control. *** (Dunmar) does have a policy regarding missing items. The policy is that, any missing items must be noted at the time of delivery. The customer signed that everything had been received. Unfortunately, we cannot consider a claim for missing items, months after delivery, when the customer has indicated that all items were received. No additional settlement is due to the customer
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted]
They don't think they owe me anything!!! I specifically asked when I got the estimate that there would be no other charges and was told there would be no extra charges. The move was a nightmare and would never use them again. They are a bunch of crooks and totally took advantage of me. RUN from this company!!!!'
I have only praise for the service provided by DunMar Moving Systems. From the first meeting with Donna to the departure of Nick and his team, everything went well. There was open communication throughout the process. Everything arrived without a scratch. Great work!
Dunmar Moving systems was a great choice for our out of state move. They were very generous with used boxes for us to use. The crew showed up on time and were very knowledgable and professional. They worked non-stop to load the truck for the move south.
The truck arrived at our new location on the specified day. We had no damage to any of our household goods. The care they gave to our furniture both before the move and the unloading was noted and very appreciated. The lead, Nick, was just super!
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.With regards to the washer they did not contact the "inspector/adjuster"The adjuster was at my house multiple times and admitted to me he had forgotten to include the picture and told me multiple times he had resubmitted the picture showing the damageTable: The blue fuzz was visible on the table from 10-feet awayIt's quite obviousThe inspector/adjuster did NOT carefully inspect the table the first timeHad I known about their policy I would have made sure to look over each minute inch of the table.
Refrigerator: The refrigerator was NOT tagged at allSo why would I assume the shelves had been tagged and did not show up? I have different sets of numbersOne from the packing/loading and one from the deliveryHow was I supposed to verify I got everything when they CHANGED the numbers on half of the shipment?! In addition, their inspector/adjuster inspected the refrigerator and never noted that the shelves were missing - even when he took all of the tape offThe tape all over the refrigerator appeared to be holding the shelves together.
It is quite obvious that Dunmar's investigator was acting on their behalf and not mineHe was looking at specifically what I said was wrong and did not fully inspect the items for further damage that might have been overlooked the first time because the original damage was obvious
Regards,
*** ***
I routinely do not post reviews of any companies unless they are particularly bad and I want to warn others away, but I have to comment on Dunmar Moving of Richmond, VA because they are miles ahead of the competition in service! They were attentive to my unique needs throughout the process and every single step from the first home visit and estimate to the last handshake after the move was 100% positive
We had a very pleasant experience with all representatives of Dunmar Moving SystemsVery professional, customer focused, and experienced team!
Special thanks to our sales consultant Jennifer J***, Move Coordinator, Amy W***, and our move team We could not have done it without each of them!
Great professional, cheerful team of Anthony J***, Duanne, Vance and Nick for my move I would highly recommend this team for your move I would use them again in a heartbeat!
PH***
Ms*** claim was initially filed directly with *** *** ***, for whom Dunmar is an agent. *** settled the interstate portion of the claim and referred the balance of the items, deemed to be storage liability, back to Dunmar for settlement. Dunmar used the
inspection report that had been obtained by *** *** ***, as the repair service sent by *** had viewed all of the items being claimed by the customer. The inspection of the washer specifically states that no external damage was noted. Therefore, the claim for the washer was denied, based on this report. This item was actually addressed by *** *** ***, as part of the interstate portion of the claim. When Ms*** attempted to file the same claim for the washer with Dunmar, we simply reiterated Allied's positionDunmar, nor *** *** ***, were ever contacted by the inspector to indicate that an error had been made. While supplemental claims are certainly allowed, an item that has already been inspected will not be reconsidered for additional damage. The damage claimed on the table would have been visible at the time of the original inspection and, yet, was not seen by the repair service. The denial of the fuzzy residue on the table was made because this was not transit-related damage. Rather, the product that the customer had used to secure photos to the table, was the cause of the pad sticking to the surface. This was beyond the carrier's control. *** (Dunmar) does have a policy regarding missing items. The policy is that, any missing items must be noted at the time of delivery. The customer signed that everything had been received. Unfortunately, we cannot consider a claim for missing items, months after delivery, when the customer has indicated that all items were received. No additional settlement is due to the customer
This company is wonderful! John was polite, organized and efficient
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted]
They don't think they owe me anything!!! I specifically asked when I got the estimate that there would be no other charges and was told there would be no extra charges. The move was a nightmare and would never use them again. They are a bunch of crooks and totally took advantage of me. RUN from this company!!!!'
I have only praise for the service provided by DunMar Moving Systems. From the first meeting with Donna to the departure of Nick and his team, everything went well. There was open communication throughout the process. Everything arrived without a scratch. Great work!
Dunmar Moving systems was a great choice for our out of state move. They were very generous with used boxes for us to use. The crew showed up on time and were very knowledgable and professional. They worked non-stop to load the truck for the move south.
The truck arrived at our new location on the specified day. We had no damage to any of our household goods. The care they gave to our furniture both before the move and the unloading was noted and very appreciated. The lead, Nick, was just super!
Great experience with all departments. Move was painless and no stress. They took care of everything!